Sales Operations Associate

Who is Bird

Bird is on a mission to bring environmentally friendly transportation to everyone. Our products, services, and people share one common goal: to make cities more livable by reducing gas-powered car usage, lowering carbon emissions, and improving the safety of all road users.

We are relentless in our pursuit of better—for our riders, for our partners, for our employees, and for future generations. Our award winning electric vehicles help millions of riders take carbon-free trips in more than 300 cities globally. And our teams push boundaries and challenge the status quo in pursuit of a brighter future.

Job Summary

As our business of changing the world through shared micro-mobility services continues to scale and consumers now begin searching for alternative modes of transportation with fewer crowds, we are seeking a full-time Sales Operations Associate to join our team! This is a critical role to support the Company’s continued growth by helping build the framework for operational excellence, sales efficiency and customer satisfaction. We are looking for a detail-oriented, self-motivated individual who is seeking an opportunity to further their sales operations experience while directly contributing to the execution and success of strategic initiatives.

The Sales Operations Associate will provide support to sales operations, sales and account management teams globally as well as work cross-functionally with operations teams to ensure timely and accurate documentation in Salesforce. In addition to sales support activities, this role will also be responsible for driving data integrity and process compliance. The role will require cross-departmental collaboration with sales, operations, finance, revenue, product and more. This position is an individual contributor reporting to the Sr. Director of Revenue Operations.

Responsibilities

• Support all Salesforce users across multiple teams globally
• Maintain the functional areas of data management on leads, accounts, contacts, and opportunities ensuring data integrity throughout Salesforce
• Educate and keep the sales teams apprised of process changes and system updates
• Help enforce best practices related to Salesforce data hygiene
• Provide regular and ad-hoc Salesforce reporting and dashboard maintenance
• Bulk lead creation and updating of customer records within Salesforce
• Maintain and evolve documentation of sales and sales operations standard operating procedures
• Drive process improvement, adoption, and effectiveness at every level of the sales process

Requirements

• Experience working within a sales organization
• Technical proficiency in Salesforce, Excel and Google Suite
• Salesforce Admin Certification a plus!
• Bachelor's degree or equivalent and 2+ years of work experience
• Demonstrated ability to think outside the box and solve problems in ambiguous environments
• Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately explain difficult issues; ability to think quickly and thoughtfully
• Ability to execute multiple projects and deliverables within tight timelines
• Tech-savviness with an innate attention to detail
• Self-starter: At any given moment, you're ready for the autonomy that comes with managing multiple projects and building new things
• Reliable: You do the things you say you're going to do, with a strong sense of urgency; you are prepared and are always thinking ten steps ahead; you over-communicate to ensure everyone is on the same page

Culture at Bird

We're an ambitious, smart and open-minded team that is passionate about our mission. Each day is unlike the last, as we’re constantly moving forward, challenging each other, and working together to create the future of micro-mobility.

Perks up

We want people to succeed at Bird, so we give our teams plenty of time off to relax and recharge. We also offer a generous employer-paid healthcare package, childcare support, pre-tax spending accounts, mental health resources, a work from home stipend, a wellness stipend, and a whole host of other out of the box benefits that meet you where you are.

Bird is the world

Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment.

Sound like a place you’d like to work? Sweet. Let’s chat.