<h2>Overview</h2><p>We have an opening for a Strategic Account Manager.  This position is key to the growth of ERMCO and is the main point of contact for all customer accounts.  </p><h2>Responsibilities</h2><p> </p><ul> <li>Establish professional relationships across assigned accounts, understanding their key business issues, and recommend ways to deliver value</li> <li>Lead a joint company-strategic account planning process developing mutual performance objectives, financial targets, and critical milestones in a proactive manner</li> <li>Coordinate involvement of company personnel across all functions to meet account performance objectives and customers’ expectations</li> <li>Work closely with Inside Sales team to drive execution of pricing programs/agreements, track and monitor order entry, order maintenance, production and shipping status, and timely problem resolution</li> <li>Develop content and drive customer presentations and quarterly/bi-annual Business Reviews</li> <li>Partner with rep agencies to develop new account relationships, providing guidance and direction on specific activities needed from rep agencies in support of account objectives</li> <li>Assess, clarify, and validate customer needs on an ongoing and proactive basis. </li> <li>Lead solution development efforts that address customer needs and company objectives </li> <li>Maintain high customer satisfaction ratings that meet company standards</li> <li>Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts</li> <li>Support company’s Return Authorization (RA) process </li> <li>Negotiate new contracts, manage existing contracts, ensure compliance, and negotiates amendments</li> <li>Coordinate company executive involvement with customer management</li> <li>Act as liaison between Business Development Managers and accounts to pursue new growth opportunities</li> <li>Manage finished goods inventory to ensure customer and internal metrics are met</li> <li>Participate in collection of past due accounts receivables</li> <li>Oversee the major blanket bids including pricing input, proposal preparation, and contract development</li> <li>Direct and manage customer visits to company facilities</li> <li>Coordinate activities in market intelligence on competition including price, lead time, and product offering </li> <li>Plan and initiate new product awareness initiatives </li> <li>Gather continuous intelligence on the product’s performance, customer and sales rep attitudes, new problems, and opportunities</li></ul><h2>Qualifications</h2><p>Bachelor’s degree or equivalent; or four to ten years technical proficiency in Distribution Transformer and Components products, and expertise in sales principles and concepts; three to five years’ experience managing large customer accounts; or equivalent combination of education and experience. </p>

<p>Pioneer Transformers, an ERMCO, Inc. company, designs and manufactures liquid-filled transformers for your unique application. Our experts leverage decades of electrical and mechanical engineering, resourceful design, and proven precision to customize high-quality solutions for your operation&rsquo;s ongoing success.</p>

Strategic Account Manager

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Pioneer Transformers