Strategic Account Manager

Overview

We have an opening for a Strategic Account Manager.  This position is key to the growth of ERMCO and is the main point of contact for all customer accounts. 

Responsibilities

• Establish professional relationships across assigned accounts, understanding their key business issues, and recommend ways to deliver value
• Lead a joint company-strategic account planning process developing mutual performance objectives, financial targets, and critical milestones in a proactive manner
• Coordinate involvement of company personnel across all functions to meet account performance objectives and customers’ expectations
• Work closely with Inside Sales team to drive execution of pricing programs/agreements, track and monitor order entry, order maintenance, production and shipping status, and timely problem resolution
• Develop content and drive customer presentations and quarterly/bi-annual Business Reviews
• Partner with rep agencies to develop new account relationships, providing guidance and direction on specific activities needed from rep agencies in support of account objectives
• Assess, clarify, and validate customer needs on an ongoing and proactive basis.
• Lead solution development efforts that address customer needs and company objectives
• Maintain high customer satisfaction ratings that meet company standards
• Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts
• Support company’s Return Authorization (RA) process
• Negotiate new contracts, manage existing contracts, ensure compliance, and negotiates amendments
• Coordinate company executive involvement with customer management
• Act as liaison between Business Development Managers and accounts to pursue new growth opportunities
• Manage finished goods inventory to ensure customer and internal metrics are met
• Participate in collection of past due accounts receivables
• Oversee the major blanket bids including pricing input, proposal preparation, and contract development
• Direct and manage customer visits to company facilities
• Coordinate activities in market intelligence on competition including price, lead time, and product offering
• Plan and initiate new product awareness initiatives
• Gather continuous intelligence on the product’s performance, customer and sales rep attitudes, new problems, and opportunities

Qualifications

Bachelor’s degree or equivalent; or four to ten years technical proficiency in Distribution Transformer and Components products, and expertise in sales principles and concepts; three to five years’ experience managing large customer accounts; or equivalent combination of education and experience.