IT Site Support Supervisor - Richmond, KY

About Role: 

As an IT Site Supervisor at AppHarvest, you will be joining a team at the forefront of redefining the future of agriculture by ensuring the stability, integrity, and efficient operations of the AppHarvest Information Technology systems that support organizational core functions. In the first 90 days you can expect to support existing projects involving the installation and configuration of LAN/WAN technologies.  Support greenhouse operations.  Plan, implement, and maintain efficient LAN and Wireless services to support the current needs and ensure flexibility for extensive growth.  Maintain and expand current access control and implement a new camera system.   

 What You’ll Do: 

• POC for all IT related support issues and improvements.
• Supervise two IT Site Support Technicians.
• Manage time off and overtime/weekend support schedule 
• Support Greenhouse and Packhouse operations.
• Install, configure, and maintain servers and network systems.
• Oversee system performance and troubleshooting issues.
• Perform system upgrades following new releases.
• Administration of Azure AD, Office 365, and other like systems.
• Monitor and maintain critical systems such as Fortinet switches and firewalls, servers, etc.   
• Collect and analyze data to optimize performance.
• Make upgrades and repairs as needed.
• Ensure network connectivity throughout the site's LAN/WAN infrastructure. 
• Stay aware of trends and regulations to ensure effectiveness and compliance.
• Assist with new user onboard
• Provide end user support.
• Conduct user training on an as-needed basis.
• Maintain company Backup and Disaster Recovery Plan.
• Build internal technical documentation, manuals and IT operating procedures.
• Perform other related duties as assigned by management.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. AppHarvest reserves the right to change duties, responsibilities, and activities at any time with or without notice.

What We’re Looking For:

• Bachelor’s degree in computer science or relevant field; or two to four years of related experience and/or training; or equivalent combination of education and experience.
• Experience working with a ticketing/ITSM system.
• Experience in an IT support and supervisory role in a manufacturing environment
• Experience working with Azure Cloud services a plus. 

 Key Competencies: 

• Technical capability.
• Business acumen.
• Strategic thinking.
• Customer/client focus.
• Problem-solving/analysis
• Performance management.
• Communication proficiency.
• Detail oriented.
• Strong work ethic

   Benefits:

• 100% company paid insurance premiums (Medical, Dental and Vision Plans) 
• 401K Company Match 100% of First 3%- 50% of next 2% and is vested immediately – it is automatically yours 
• 10 company paid holidays 
• Generous PTO Packages starting at 15 PTO days
• 2 Paid Mission Days for volunteer work 
• Company provided uniforms and shoes (for Greenhouse Employees)