After Sales Account Manager

Who is Bird

Bird is on a mission to bring environmentally friendly transportation to everyone. Our products, services, and people share one common goal: to make cities more livable by reducing gas-powered car usage, lowering carbon emissions, and improving the safety of all road users.

We are relentless in our pursuit of better—for our riders, for our partners, for our employees, and for future generations. Our award winning electric vehicles help millions of riders take carbon-free trips in more than 300 cities globally. And our teams push boundaries and challenge the status quo in pursuit of a brighter future.

You’ll be a critical part of a growing retail brand!  The After Sales Account Manager will be responsible for developing and managing Bird’s after sales strategy and processes.  You’ll collaborate to support our distribution and retailer partners as well as the direct to customer business.  Responsibilities range from building relationships with 3rd party repair partners, to managing inventory and logistics of repaired retail products, to assisting customer service troubleshooting direct to consumer issues.  Additionally, you will be responsible for leading the warranty claims processes, quality management, and help manage the replacement parts inventory.

Responsibilities

• Manage all aspects of the aftersales program to support the consumer products portfolio and operationally integrate with key global accounts across a spectrum of distribution channels
• Be a critical part of developing, implementing, scaling, and managing global systems to manage replacement parts inventory, warranty claims, and technical issues
• Facilitate spare parts procurement, order process, and collaborate with appropriate partners to proactively manage inventory
• Learn all technical aspects and become an expert on each Bird product to ensure a deep understanding of issues, warranty claims, and quality fixes
• Collaborate with internal teams to develop best in class claims, quality, and warranty tracking.  Develop analytics that leverage that data to minimize returns, highlight claims issues, and improve product quality 
• Participate in new partners onboarding as well as sales calls or events as needed 

Requirements

• 3-5 years prior experience in after sales or after market service/support
• Prior experience with retail and/or distributor warranty processing as well as inventory management logic and systems
• Strong communication and interpersonal skills with an ability to communicate across levels internally, externally, and across geographics. Comfortable presenting in person and electronically.
• Technical/mechanical aptitude with an interest in how mechanical products work, their failure points, and how to solve problems.  
• Self-starter with a sense of curiosity and ability to creatively solve problems and seek the resources needed to do so.
• Passion for Bird / micromobility and working in a high growth environment 
• Experience with sales and an ability to provide great customer service  
• Prior experience with personal, electric mobility is a major plus
• Highly proficient with technology and various software tools including Microsoft/Google Suite and experience working with CRM and GL software (Salesforce, Netsuite, etc.)
• Bachelor's degree from an accredited university preferred 

Culture at Bird

We're an ambitious, smart and open-minded team that is passionate about our mission. Each day is unlike the last, as we’re constantly moving forward, challenging each other, and working together to create the future of micro-mobility.

Perks up

We want people to succeed at Bird, so we give our teams plenty of time off to relax and recharge. We also offer a work from home stipend, a wellness allowance, and more. Plus, a new resource to help support personal and professional developments—all the goods needed to move on our mission together.

Bird is the world

Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment. 

Sound like a place you’d like to work? Sweet. Let’s chat.