Senior Business Systems Analyst

About Imperfect:Founded in 2015, Imperfect Foods, a Certified B CorporationTM (B CorpTM), is the leading online grocer at the forefront of eliminating food waste and building a better food system. We work directly with farmers and producers to rescue, redistribute, and develop goods across multiple grocery categories, and to date have rescued more than 150 million pounds of food from lesser outcomes. Our customers enjoy a customizable service that is more affordable and more environmentally friendly than the average trip to the grocery store.
Mission: At Imperfect Foods, we're on a mission to eliminate food waste and build a better food system for everyone.
Net Zero Carbon Commitment: Imperfect Foods pledged to become a net-zero carbon operation by 2030. To do that, we’re working to optimize every part of our business operations and supply chain to mitigate waste, and are switching to 100% renewable energy in our fulfillment centers and vehicle fleet by 2027.
Please consider completing the optional Diversity, Equity, and Inclusion (DEI) survey below. Doing so will help keep us accountable for the DEI commitments we have made as a company. By choosing to disclose elements of your identity, you are informing us about our candidate pool and the ways we can continue to improve making Imperfect Foods an inclusive company for everyone. Responses will in no way affect your candidacy for the position you apply for.  Information collected will be kept secure and confidential and will be used solely to evaluate our DEI efforts. We thank you in advance for helping us to become a better company for people of all backgrounds.
About the Role:
The Senior Business Systems Analyst will coordinate and implement the design, configuration and support of Manhattan Associates WMS, Labor Management and Slotting systems. As a Systems Analyst, you will own the driving process and systems improvement initiatives around business operations and IT systems in Imperfect's warehouses while maintaining high levels of quality, safety, employee morale, cost, and production at the forefront. You will work closely with operations leadership and our IT team to provide first level support while training colleagues, and crafting documentation around Manhattan’s systems.

Responsibilities:

• Works with Manhattan Associates, IT, and Operations to develop and configure systems based on our operational needs and requirements
• Maintain a detailed log of each facility's configuration matrix to be shared with key partners
• Acts as the main point of contact for test planning and execution, and go-live support for Manhattan Associates WMS Active platform
• Participate in level 1 support for the 6 facilities. Performs system and User Acceptance testing while logging defects for IT
• Builds SCI / Cognos reports with BI based on operational needs
• Develop SOPs and train both Field and Central Operations on using WMS, LMS, and Slotting. Produce training materials such as checklists, standard work, standard operating procedures, and troubleshooting.
• Partners with IT to project manage the implementation and go-live schedules and coordinate with Imperfect team and software vendors
• Manage a portfolio of lean projects, focusing on reducing waste and improving quality to provide greater value; and actualize them
• Implement such tools as SPC, Process Capability, Pareto analysis, Fishbone, SMED
• Present plans and other agreements to stakeholders for alignment while listening to feedback and making modifications as appropriate
• Practice “Servant Leadership”. The ideal candidate is comfortable working with all levels within the organization. They have extraordinary interpersonal skills and question the status quo.
• Must maintain satisfactory attendance, including timeliness

Skills and Qualifications:

• 5+ years working with Manhattan WMS (Open Systems preferred)
• Experience with an implementation using Manhattan’s cloud-based Active platform is strongly preferred.
• 3+ years using Manhattan Labor Management or similar platforms (JDA, Red Prairie, Blue Yonder)
• Strong experience using SQL to engage in troubleshooting via the database.
• Bachelor’s degree in IT, industrial engineering, manufacturing engineering, civil engineering, mechanical engineering or equivalent experience.
• Ability to collaborate and work cross-functionally with a variety of teams including Operations, HR, Business Intelligence, and Technology

About You:

• Experience working in a fast-paced environment, ideally in a venture-backed growth-stage start-up
• Strong analytical, planning, organizational, and time-management skills.
• Remarkably detailed and clear communicator; does not lead by fiat, but rather helps peers and teams understand the “why” behind actions
• Passionate about our mission to eliminate food waste and create a better food system for all
• You have a strong passion for process improvement and want to be an agent of change to reduce waste in all of its forms

Details of Position:

• Full-time exempt position reporting to the Regional Director of Central Operations
• Position based out of Baltimore, Chicago, Los Angeles, San Antonio, or Portland or be within a commutable distance
• Salary and employee stock options commensurate with experience
• Competitive benefits package including health care paid vacation, 401K, paid parental leave, and recurring credit towards your Imperfect account!
• Evening, weekend, and holiday work required occasionally
• Up to 50% travel expected to new and existing facilities 

Physical Requirements:

• Sedentary work; involves sitting at times
• Occasional movement around the office may be necessary
• Regular work with computers, including keyboards, mouses, and screens
• Regular use of mobile devices, including smartphones and tablets
• Able to work in cold temperatures in a refrigerated warehouse environment
• Domestic travel to new and existing local facilities required as needed

Imperfect's commitment to DEIImperfect Foods is steadfast in its commitment to being an actively anti-racist company.We understand that it is necessary to take ownership and accountability for building an equitable workplace where all members of our organization can truly belong. It is our responsibility to ensure that every department at every level of our business reflects the diversity of the world we live in. We aim to achieve this through our hiring practices and by championing Diversity, Equity, and Inclusion (DEI) programming that fosters a supportive work environment where everyone can thrive and have connections across teams.
DEI programming is available for all employees and we highly encourage staff participation. It is only with everyone’s unique perspectives, experiences, and beliefs that we can help shape a culture of belonging and create an environment where all Imperfectionists are celebrated.
U.S. E-Verify Notice: Imperfect Foods participates in E-Verify in the United States. Imperfect will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
COVID update for on-site employees: All Imperfect Foods employees must be fully vaccinated to be on-site or at company functions. For roles that require an employee to be on-site to fulfill their job functions: job offers are contingent on providing proof of vaccination (e.g., a copy of a vaccine card or other similar official document confirming vaccination status).