Assistant Collections Manager

About Pivot Bio:  

Fueled by an innovative drive and a deep understanding of the soil microbiome, Pivot Bio is pioneering game-changing advances in agriculture. Our first commercial product harnesses the power of naturally occurring microbes to provide nutrients to crops.  We are dedicated to providing new sustainable ways for farmers to improve yields as they work to feed the world’s growing population. Read/Hear more about Pivot Bio on Forbes or PBS News Hour.

Position: Assistant Manager, Collections Ames, IA

We are looking for an Assistant Collections Manager who will be responsible for supporting the Collections Manager and assist in the supervision of Collection Specialists for Pivot Bio. In this role, the Assistant Collections Manager will directly support customer collections and will assist in the supervision of Collection Specialists in the day-to-day activities of contacting customers regarding past-due payments. The Assistant Manager of Collections serves as part of the customer experience team within the Customer Success Center located in Ames, Iowa.

Responsibilities: 

• Supports the company’s process of retrieving money owed to them based on a set of written policies. 
• Assists the Collections manager in the day-to-day operations of the Pivot Bio collections team.
• In low-volume periods of time, will assist with other customer experience functions or support the finance team on a project basis.
• Assists in ensuring the Collection Specialists comply with company policies when contacting individuals and other companies to collect past-due balances.

Qualifications and Experience: 

• B.S. or B.A. in Finance or Business-related field preferred.
• Experience handling complaints or difficult calls with customers. 
• Ability to be empathetic and focused on providing the best experience to all customers, regardless of their repayment situations.
• Ability to adapt in a fast-paced environment.
• Excellent communication, organizational and customer service skills required.

Other:

• Ability to work on a computer or be on telephone calls for 7 hours/day.
• Valid driver’s license.
• Occasional nights and weekends, which could include overtime.

*Must be authorized to work in the United States 

What we offer: 

• Competitive package in a disruptive startup 
• Stock options 
• Health/Dental/Vision insurance with employer-paid premiums 
• Life, Short-Term and Long-Term Disability policies 
• Employee Assistance Program with free referrals and discounts 
• 401(k) plan, 3% Match 
• Commuter benefits 
• Annual Training & Development support 
• Flexible vacation policy with a generous holiday schedule 
• Exciting opportunity to work with a talented and fun team