Sr. Product Manager - Payments/Growth

Who is Bird

Bird is on a mission to bring environmentally friendly transportation to everyone. Our products, services, and people share one common goal: to make cities more livable by reducing gas-powered car usage, lowering carbon emissions, and improving the safety of all road users.

We are relentless in our pursuit of better—for our riders, for our partners, for our employees, and for future generations. Our award winning electric vehicles help millions of riders take carbon-free trips in more than 300 cities globally. And our teams push boundaries and challenge the status quo in pursuit of a brighter future.

Job Summary

We are looking for a Senior Product Manager to join our team and lead product development and operations of our Payments & Growth product stack, supporting hundreds of millions of dollars annual ride revenue and optimizing rider acquisition, activation and retention. This is a complex space with multiple stakeholders and diverse needs. We’re looking for candidates who thrive in complex environments.

Responsibilities

• Optimize Bird’s payments stack to increase net inflows, reduce fraud and reduce failed payments
• Own and develop relationships with payment partners
• Evolve Bird’s Growth Product Stack to increase net revenue per user, user acquisition, activation and retention
• Partner with BizOps, CRM and Local Ops teams to plan, develop and roll out new features, programs and campaigns
• Own your product line. Set the vision, objectives and key results. Develop and manage your roadmap.
• Know your customers. Speak with local government officials, riders and internal operators. Then distill their needs into a format that your team will use to build solutions.
• Lead a cross-functional team. Collaborate with analysts, engineers and designers from ideation and research through design and build to shipping and iteration.
• Update internal and external stakeholders on your roadmap progress.

Required Qualifications

• 5+ years of product management in a consumer tech company
• 2+ years in in the Payments and/or Growth space
• Experience with multiple PSPs (e.g. Stripe, Braintree, Adyen, Worldpay, ...)
• Experience with user acquisition, activation and retention strategies
• Experience with various growth tactics (incentives, pricing, offers, flash promos, loyalty programs, subscriptions, CRM, referrals, ...)
• Outcome oriented. Track record of impacting hero metrics with scientific experimentation and measurement approach.
• Data proficiency. Experience with data tools (Tableau, Metabase, Mixpanel, Amplitude, etc.).
• Strong communication skills. Able to understand—and make themselves understood to—a spectrum of stakeholders. Effectively explain technical concepts to non-technical audiences.
• Comfort with ambiguity. Ability to make sense of vaguely defined problems and then prioritize them.
• Bias for action. Track record of shipping high-quality products in fast-moving environments.
• Well organized, with attention to detail.
• Passion for your city, micromobility, and improving quality of life.

Preferred Qualifications

• Basic SQL skills
• Experience with Anti-Fraud solutions

Culture at Bird

We're an ambitious, smart and open-minded team that is passionate about our mission. Each day is unlike the last, as we’re constantly moving forward, challenging each other, and working together to create the future of micro-mobility.

Perks up

We want people to succeed at Bird, so we give our teams plenty of time off to relax and recharge. We also offer a generous employer-paid healthcare package, childcare support, pre-tax spending accounts, mental health resources, a work from home stipend, a wellness stipend, and a whole host of other out of the box benefits that meet you where you are.

Bird is the world

Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment.

Sound like a place you’d like to work? Sweet. Let’s chat.