Principal Associate - IT

REPORTING TO: Infrastructure Service Operations, Food, Feed and Agro Testing Europe

GEOGRAPHICAL REPORTING LOCATION: Poland

WORKING LOCATION: India

OVERALL OBJECTIVES:

As part of the IT Infrastructure Support Team for Eurofins Food, Feed & Agro Testing Europe, you will join a growing international team to work on maintenance of newly deployed segregated IT User Zones and Application Availability Groups servers, end user device management and Cloud infrastructures. Your role will be to support daily operations tasks and to support project workload including design & implementation of new infrastructure.  You will collaborate with number of different IT Support and Delivery Teams on daily basis. It will require Microsoft Server & Client OS, Azure, SCCM and Intune engineering skills. Open mind and ability to cooperate with multiple individuals in a multicultural environment is essential

You will get an opportunity to drive Eurofins major IT Infrastructure transition and transformation across Food, Feed & Agro Testing Europe businesses

SPECIFIC ASSIGNMENTS:

As part of the Food, Feed & Agro Testing Europe Operations L2 Team you will act as primary contact to support infrastructure regarding:

• Desktops and Servers patching
• Workspace related queries and issues.
• Azure services configurations and maintenance
• M365 problems (Outlook, Office, Teams, OneDrive, SharePoint, Windows).
• Identity and Access Management queries.
• Applications related problems requiring triage to respective application support group.

Main activities, but not limited to, are:

• Maintain current IT User Zones and IT Application Availability, MS Server & Client OS, patching compliancy, Intune & SCCM infrastructure.
• Maintain IT Infrastructure Transformation / Integration / Segregation throughout Food, Feed & Agro Testing businesses across Europe.
• Work closely with Monitoring, Cloud, Compute, Network and Application team members do deliver the IT Infrastructure as wider project. Act based on the end-to-end view of the infrastructure.
• Own the incoming requests and manages escalations.
• Support in creation of operational documents, communications and processes.

Years of experience: 5 to 8 yrs

REQUIRED SKILLS:

An ideal candidate should have strong 5+ years experience in all of the below:

• Patching deployment (Windows, Linux, O365)
• SCCM/Intune/WSUS/Azure Update Manager
• Experience in server (virtual & physical) infrastructure design and transitions
• Windows Server 2016/2019/2022 deployment & support, File servers, Active Directory, Azure
• Troubleshooting of Windows 10, 11, O365
• Monitoring tools
• Very good command of English written and spoken

Below skills will be an advantage:

• Exchange Online
• Automation with PowerShell, Ansible etc.
• Service Now Ticketing usage
• ITIL Foundation certificate
• Site 24x7 Monitoring tool