Strategy & Operations Senior Associate

Founded in Sydney in 2017 as a side hustle, co-founders Mina and Michael went full time in 2019 and in the short period since, Zoomo has raised over $90M and built world leading utility e-bikes and e-mopeds and a disruptive business model for their distribution and maintenance. We're a fast growing tech start up with a global footprint across the US, EU, Australia, and the UK and are now the trusted partner of some of the leading companies like Uber, DoorDash, MilkRun and many more.

OUR PURPOSE

We are transitioning billions of urban miles from bikes, cars and trucks to smart e-bikes and e-mopeds - which are more efficient, more sustainable and now, easily accessible.

OUR VALUES

We move fast and score goals. We seek honest feedback. And we respect the individual.

THE ROLE

The Global Operations team ensures and assists all markets in obtaining efficient and effective operations in partnership with other Central Functions (e.g. Hardware Product, Software, Supply Chain and Procurement, Finance, People and Culture, etc.) and in-region operations team.

As part of the Operations Strategy function within the Global Operations team, you will be working to ensure that Zoomo’s operations across all markets are prepared and equipped for the next 10x growth. This often means taking an emerging business problem from the abstract to the point where it can be successfully handed off to a functional or local operations owner.

An Operations Strategy Senior Associate at Zoomo works across several of the most important problems facing our global business. They help create and implement strategies which mitigate key business risks and enable our growth.

To be successful in this role, you will need to be comfortable working in an ever changing, dynamic environment, be hands-on and willing to go into the details, and have excellent communication skills.

RESPONSIBILITIES:

Core responsibilities will be to work alongside an Operations Strategy Manager to set up and implement key strategic plans and processes to support 10x business growth, initially focused on the below areas (but with scope to tackle new and emerging problems as they arise):

• Delighting our customers via best in class Uptime: Working with local markets, Fleet Operations and Hardware to identify and implement opportunities to uplift our Uptime, providing a best in class experience to our customers. This may include providing recommendations as to the optimal maintenance models, optimizing the way customers identify and flag issues, and ensuring we have meaningful Uptime reporting in place
• Asset Management: Working with local markets on our de-fleeting strategy, including determining the most sustainable and cost effective channels to sell and recycle used bikes, building used bike sales channels and refining our understanding of the residual value of our ever growing fleet
• Mechanic Success: Providing the playbook for local markets to hire, train and retain a large and growing mechanic workforce across multiple sites, cities and countries.

Requirements

• Bachelor's degree, with at least 2-3 years experience in consulting, strategy, operations, project management or any other related fields
• Excellent communication with the ability to draw out nuance, while being able to communicate solutions clearly and concisely
• Owners mindset and an ability to take initiative in a constantly-changing work environment
• Trusted pair of hands, with strong attention to detail
• Analytical expertise along with experience leveraging data to inform and support critical decisions (SQL experience is a plus).
• Relevant industry (bike, automotive, mobility, startup, technology) experience advantageous
• A genuine passion for and alignment with the Zoomo mission. We love what we do and it’s crucial that you do too!

Benefits

At Zoomo, we celebrate diversity and are committed to creating an inclusive environment and equal opportunities. We offer you the chance to be part of an organisation in hyper-growth mode with plenty of opportunities for personal development, including:

• Competitive salary on offer, plus equity options.
• Flexible working hours and a hybrid remote/office work model.
• Tech Allowance for BYO device
• Monthly Wellbeing Allowance
• Complimentary Coffee, Snacks and an E-bike
• Pet-friendly office at HQ
• The full support of an experienced management team in helping you meet your targets and your professional development goals