Dispatch Operations Manager (Full-Time, Remote, Pacific or Mountain Time)
about 2 years ago
Full time role
Job Description
Are you passionate about the decarbonization of the electric grid? Are you interested in learning about how distributed energy resources play a critical role in the grid of the future? The Dispatch Operations team at Voltus is looking for a Manager who is passionate about delivering MWs to the grid during dispatch events. These events are called when the grid needs Voltus to take action, and the Dispatch Operations team quickly activates our portfolio of MWs in various programs across North America. In this role, you will leverage expertise in grid operations across North America, you will interact regularly with large industrial and commercial energy users, and you play a leading role in the flawless operations of business- and time-critical systems and processes. This rapidly expanding landscape requires constant scrutinization of our processes, systems, and tools to efficiently deliver on dispatches. You will lead both tactical responsibilities and strategic projects, and you will be part of an exceptional team that is laser focused on combating the climate crisis.We are a 24/7 team, and we are looking for a manager based in Pacific or Mountain Time who can provide leadership to CAISO programs. The role is shift-based and your availability and reliability are a critical element to the success of the role; however, this role is remote, which means: no commute!
Our mission is to be the Distributed Energy Platform that fulfills the promise of the energy transition we see happening in the world today. If you’d like to play a leading role in helping us achieve this mission, please complete the application form to let us know you are interested!At Voltus, we are proud to be an equal opportunity employer because we recognize that a diverse organization begins with a diverse candidate pool. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, age, sexual orientation, veteran status, disability status, or marital status.
Primary Responsibilities
- Ensure 24/7 readiness to receive dispatches from grid operators and utilities, including secondary plans in place to handle dispatches of programs during off hours
- Execute all operational procedures following processes and checklists diligently
- Identify areas to improve process to maximize a lean dispatch ops team
- Implement processes and/or tools to drive customer readiness and ultimately customer performance
- Maximize customer participation in dispatches using process that makes customer participation simple and successful
- Leverage and train internal resources to support customer inbound/outbound phone calls as appropriate
- Maintain seamless internal communication when dispatches occur
- Capture lessons learned following a dispatch; track and follow through on any customer inquiries or issues
- Manage process documentation and communications with internal and external stakeholders
- Execute and improve ad hoc communications to customers related to dispatches
- Work closely with the Customer Success team to ensure customer readiness and ensure customers are well informed and preparedWhen not managing dispatches, you will focus on working with the Customer Success team to ensure customer readiness; support data operations; work closely with the Market Ops team to develop and implement process improvement and establish a strong foundation for ensuring we maximize our market participation.
Secondary Responsibilities
- Incoming calls (dispatch support line)
- Training / onboarding in VoltApp
- Schedule / conduct Dispatch Verifications
- Manage the collection of settlement data on all customers
- Manage data to ensure quality customer data
- Manage day-of customer schedule changes in OR markets
- Train internal team for dispatch support
Qualities
- Bright, Gritty, and Good
- Operations-minded
- Reliable – this is a time-sensitive, quick reaction role
- Ambitious and willing to learn quickly
- Strong communicator
- Self-motivated; bias to action
- Disciplined
- Well organized
- Detail-oriented
- Strong computer skills: comfortable working with a variety of web-based tools
Our mission is to be the Distributed Energy Platform that fulfills the promise of the energy transition we see happening in the world today. If you’d like to play a leading role in helping us achieve this mission, please complete the application form to let us know you are interested!At Voltus, we are proud to be an equal opportunity employer because we recognize that a diverse organization begins with a diverse candidate pool. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, age, sexual orientation, veteran status, disability status, or marital status.
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