Commercial Client Success Manager

about 2 years ago
Full time role
Seattle, WA, US... more
Seattle, WA, US... more

Company

Omnidian was founded by solar industry vets and was launched in 2016. Today, Omnidian is responsible for the oversight of ...

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Job Description

About Omnidian
Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best through our passionate teams, our innovative technology, and by creating an amazing customer experience. We're a well-funded, growth-stage company offering the potential for enormous impact, both on our products and on the world.
The Job
As the Client Success Manager you will develop meaningful client relationships by thoughtfully supporting and advising clients on the implementation, adoption, and continued use of Omnidian Direct to Owner products and services.

What You'll Do

  • ONBOARDING: Lead administrative onboarding for new dealers 2 weeks from start date
  • TRAINING: Lead Activate portal training, support FSP training and fleet onboarding 4 weeks from start date
  • RETENTION: Owns dealer retention and ongoing marketing efforts for assigned dealers 6 weeks from start date
  • REPORTING:  Responsibility for and complete ownership of sales pipeline metrics 8 weeks from start date
  • ACCOUNT MANAGEMENT: Manages 50% signed dealers 12 weeks from start date

Who You Are

  • Strong phone, written and verbal communication skills with excellent presentation skills
  • Experience in Metric Reporting
  • Fundamental understanding of Solar System Major Components and Brands
  • Active, empathetic listening skills and curiosity to develop, respond to, and champion an understanding of our customers and their needs
  • Positive, team-first attitude and track record of being an invaluable partner to salespeople, engagement managers, and other colleagues
  • Passion for our mission, sustainability, and helping drive a renewable energy future
  • Familiarity with customer review software “Delighted”
  • Experience working in Asana
  • Excel/Domo Experience
  • Direct Experience working with Omnidian Clients a plus
  • Hubspot experience is a plus 
  • Adaptability between client CRMS and processes 

Work-Life at Omnidian

  • All of our roles offer the opportunity to work remotely
  • If you are in the Seattle, WA area, we offer a vibrant and creative workspace in the heart of downtown Seattle
  • We provide outstanding benefits that we are continually improving upon, including family medical, dental, vision, disability, parental leave, unlimited PTO, paid sabbatical leave, transit and 401(k)
  • We offer a competitive total compensation package that includes a bonus and equity for every employee
  • We are dog lovers and our offices and many of our events are dog-friendly
  • We are a passionate, mission driven team that believes in collaboration, mutual respect and trust

#LI-REMOTE
We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices as well as our office culture reflects this value. 
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Omnidian is an equal opportunity employer.  We are committed to diversity in the workplace.  We make employment decisions on the basis of merit and business need.  We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.

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