Manager, Commercial Solar Performance Operations (Remote Opportunity)

about 2 years ago
Full time role
Seattle, WA, US... more
Seattle, WA, US... more

Company

Omnidian was founded by solar industry vets and was launched in 2016. Today, Omnidian is responsible for the oversight of ...

View Company Profile

Job Description

About OmnidianOmnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best through our passionate teams, our innovative technology, and by creating an amazing customer experience. We're a well-funded, growth-stage company offering the potential for enormous impact, both on our products and on the world.Job SummaryThis is a great opportunity to join a new company that is building a new business model. You will work directly with the entire founding team to contribute directly to our success.The Manager, Commercial Solar Performance Operations will have the primary responsibility for overseeing, managing, and developing a growing team of Performance Managers for our commercial business. This role will also be responsible for the operational health and performance of a growing portfolio of commercial solar projects. The qualified candidate is experienced with solar monitoring platforms and solar data analysis and has demonstrated a track record of excellent customer service and client communications. This role requires a self-starter skilled at managing multiple tasks and priorities, working across daily routine tasks as well as innovative projects. The Manager, Commercial Solar Performance Operations will help identify and resolve performance issues with commercial solar systems, onboard new clients and assets, manage and deliver reporting obligations, provide technical support to customers and service technicians, and support sales and product development initiatives.

Responsibilities

  • Monitoring, alert management, and issue detection: Become proficient in multiple solar monitoring (DAS) platforms. Configure and adjust monitoring parameters and alerts. Evaluate alerts within DAS portals and make informed recommendations to the asset owners when corrective actions are needed. Analyze project data to identify performance trends and spot performance issues in commercial solar systems 15 kW up to 5 MW.Service
  • Coordination: Open and track tickets to resolve detected issues. Work closely with the Operations Manager to ensure all issues are resolved and tickets closed in a timely manner. Field calls from technicians during site visits to provide technical support and DAS portal verifications as needed.Technical
  • Support: Support client and site host customer communications; support field service technician communications; resolve escalated issues.
  • Onboarding: Working with Client Success Manager, welcome new clients to Omnidian and support client onboarding tasks. Create new assets in Omnidian’s platforms, connect assets to data sources, and configure solar array information. Record and track contract entitlements.
  • Reporting: Track client reporting obligations. Ensure assets are fully onboarded to enable the automated reporting features of Omnidian’s platform. Produce and deliver monthly, quarterly, and annual reports for assigned clients and portfolios.Sales
  • Support: Provide technical pre-sales support to win new business. Perform energy simulations in solar modeling tools (e.g. PV syst, Helioscope, Aurora, etc). Perform asset and portfolio performance assessments for prospective clients. Support sales team with occasional custom pricing requests.
  • Continuous process improvement: Support efforts to continuously identify, document, and adopt best practices and standardized operating procedures. Help identify features and improvements for Omnidian’s proprietary platform. Cross-train team members in DAS portals and energy simulation tools.

Education and Experience

  • 7+ years of professional experience
  • At least 5 years of experience in the solar energy industry, in monitoring operations, asset management, system design, or field service and maintenance
  • Experience with solar monitoring DAS platforms and alerts
  • Strong experience performing energy simulations in platforms like PV syst or similar
  • Experience reading and interpreting solar system design drawings
  • Strong understanding of solar technology, monitoring systems, maintenance practices, and solar industry landscape

Required Knowledge, Skills, and Abilities

  • Strong ability to manage multiple priorities
  • Strong ability and experience managing & developing team members
  • Ability to independently make decisions and solve problems
  • Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer. Knows when to involve supervisors.
  • Highly organized and process oriented
  • Passion for learning new skills and concepts
  • Strong attention to detail and accuracy
  • Embraces change and can adapt to the needs of the business and team
  • Ability to remain focused and productive with tasks that may be repetitive
  • Ability to stay cool under pressure
  • Excellent written and verbal communication skills
  • Strong experience with Microsoft Excel
  • Proficient with G Suite (Gmail, Calendar, Drive, Sheets)
  • Working knowledge of CRM applications

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices as well as our office culture reflects this value.Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.

Similar jobs





Omnidian was founded by solar industry vets and was launched in 2016. Today, Omnidian is responsible for the oversight of ...

View Company Profile

Similar jobs