About OmnidianOmnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best through our passionate teams, our innovative technology, and by creating an amazing customer experience. We're a well-funded, growth-stage company offering the potential for enormous impact, both on our products and on the world.Job SummaryThis is a great opportunity to join a new company that is building a new business model. You will work directly with the entire founding team to contribute directly to our success.The Manager, Commercial Solar Performance Operations will have the primary responsibility for overseeing, managing, and developing a growing team of Performance Managers for our commercial business. This role will also be responsible for the operational health and performance of a growing portfolio of commercial solar projects. The qualified candidate is experienced with solar monitoring platforms and solar data analysis and has demonstrated a track record of excellent customer service and client communications. This role requires a self-starter skilled at managing multiple tasks and priorities, working across daily routine tasks as well as innovative projects. The Manager, Commercial Solar Performance Operations will help identify and resolve performance issues with commercial solar systems, onboard new clients and assets, manage and deliver reporting obligations, provide technical support to customers and service technicians, and support sales and product development initiatives.
Responsibilities
Monitoring, alert management, and issue detection: Become proficient in multiple solar monitoring (DAS) platforms. Configure and adjust monitoring parameters and alerts. Evaluate alerts within DAS portals and make informed recommendations to the asset owners when corrective actions are needed. Analyze project data to identify performance trends and spot performance issues in commercial solar systems 15 kW up to 5 MW.Service
Coordination: Open and track tickets to resolve detected issues. Work closely with the Operations Manager to ensure all issues are resolved and tickets closed in a timely manner. Field calls from technicians during site visits to provide technical support and DAS portal verifications as needed.Technical
Support: Support client and site host customer communications; support field service technician communications; resolve escalated issues.
Onboarding: Working with Client Success Manager, welcome new clients to Omnidian and support client onboarding tasks. Create new assets in Omnidian’s platforms, connect assets to data sources, and configure solar array information. Record and track contract entitlements.
Reporting: Track client reporting obligations. Ensure assets are fully onboarded to enable the automated reporting features of Omnidian’s platform. Produce and deliver monthly, quarterly, and annual reports for assigned clients and portfolios.Sales
Support: Provide technical pre-sales support to win new business. Perform energy simulations in solar modeling tools (e.g. PV syst, Helioscope, Aurora, etc). Perform asset and portfolio performance assessments for prospective clients. Support sales team with occasional custom pricing requests.
Continuous process improvement: Support efforts to continuously identify, document, and adopt best practices and standardized operating procedures. Help identify features and improvements for Omnidian’s proprietary platform. Cross-train team members in DAS portals and energy simulation tools.
Education and Experience
7+ years of professional experience
At least 5 years of experience in the solar energy industry, in monitoring operations, asset management, system design, or field service and maintenance
Experience with solar monitoring DAS platforms and alerts
Strong experience performing energy simulations in platforms like PV syst or similar
Experience reading and interpreting solar system design drawings
Strong understanding of solar technology, monitoring systems, maintenance practices, and solar industry landscape
Required Knowledge, Skills, and Abilities
Strong ability to manage multiple priorities
Strong ability and experience managing & developing team members
Ability to independently make decisions and solve problems
Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer. Knows when to involve supervisors.
Highly organized and process oriented
Passion for learning new skills and concepts
Strong attention to detail and accuracy
Embraces change and can adapt to the needs of the business and team
Ability to remain focused and productive with tasks that may be repetitive
Ability to stay cool under pressure
Excellent written and verbal communication skills
Strong experience with Microsoft Excel
Proficient with G Suite (Gmail, Calendar, Drive, Sheets)
Working knowledge of CRM applications
We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices as well as our office culture reflects this value.Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.