Revenue Operations Analyst, Customer Success

About the role:
Aurora Solar is a fast-growing Series D company on a mission to create a future of solar energy for all. Aurora makes the software that is enabling society to transition to a world powered by solar power. It’s our goal to have every solar installation in the world pass through our software, which has already been used to design millions of solar projects. Named one of “The Best Remote-First Companies To Work for in 2022” by BuiltInSF.com and awarded #1 Solar Software platform by Solar Power World, Aurora is disrupting the energy industry and changing the course of history.      
As a member of the Revenue Operations team at Aurora, you will own the evolution of our business processes and GTM tools that will help us accelerate to the next stage of our growth. 
We are a passionate and diverse team that aspires to be the best place for the best people and we’re looking for talented individuals to accelerate our exponential growth as we continue to scale. If you are looking for a stimulating and fulfilling role, come join us!

What you'll do:

• Serve as a key member in the Revenue Operations team to assist in the development of our Customer Success tools and applications like Gainsight and Salesforce
• Develop domain specific application knowledge and domain experience in Customer Success and Support  
• Work with End Users and Solution Architects to craft processes and future state designs
• Gather and write requirements for project development in these domains, with a detailed comprehension of relevant applications and process flows
• Conduct user testing to verify that our processes and systems are designed and implemented to meet user requirements
• Educate and evangelize best practices through a combination of written documentation, internal presentations, and proactive assistance for End Users and other stakeholders
• Assist in the technical training and development of key operational team members as part of team enablement

What we value:

• Direct experience with Customer Success, Support or Onboarding activities 
• User level proficiency in Gainsight and Salesforce administration
• Clear communication skills geared towards application training for business users
• Comprehension of the application reporting tools within Gainsight and Salesforce
• 2 years of basic project management experience

Aurora is dedicated to building a diverse and inclusive workforce of people who believe in and are passionate about creating a future of solar energy for all. We are an equal opportunity employer, we welcome and consider qualified applicants regardless of gender identity, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences. We encourage you to apply even if you believe that you do not meet all of the above criteria!
For San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.