IT Process Manager (Remote)

about 2 years ago
Full time role
Redwood City, CA, US... more
Redwood City, CA, US... more

Company

Impossible Foods Inc. is a company that develops plant-based substitutes for meat and dairy products. Headquartered in Redwood City, California, ...

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Job Description

Impossible Foods was founded to transform the global food system and reduce the impact of climate change by making the world’s most delicious, nutritious, and sustainable meat, fish, and dairy — from plants.
Through the revolutionary work of our world-class R&D team, we’re inventing efficient, sustainable ways to transform ingredients from plants into meat, fish, and dairy foods that deliver all the pleasures and nutritional benefits consumers demand, without the negative environmental or public health impact.
Our flagship product, Impossible™ Burger, uses 96% less land, 87% less water and generates 89% less greenhouse gas emissions than conventional beef from cows. And the burger is just the beginning. We’re working on recreating every animal product, from chicken to fish, with plant-based ingredients that are vastly better for people and the planet. 
Impossible Foods has experienced spectacular growth over the last few years, and we continue to lead all aspects of the plant-based revolution – from discovery and innovation to commercial production and consumer education. We’re building an amazing team of brilliant, collaborative, mission-driven individuals who take pride in using their diverse skills to contribute to a better world. Our core values include leading with heart, thinking like scientists, and doing the right thing, and our employees embody these attributes in their work every day. 
Want to join the movement? You can help us solve the most urgent, important challenge facing the world today (and have fun doing it). Check out our job opening below:
You will be a key member of IT Governance and must be willing to handle multiple assignments. You will be responsible for IT Process improvement may include but are not limited to: working with IT and Business Stakeholders to conduct current state process assessments, build state and future state process, identify gaps, document requirements, build and maintain metrics and training materials.

You Will

  • Be responsible for the planning, design, and implementation of ITSM processes and tools to meet evolving and changing needs and business requirements of customers, service providers, and internal Partners 
  • Lead the development of procedures, work instructions, and templates to support process execution develop unified and consistent service delivery
  • Facilitate the IT Change Management Process
  • Drive root-cause discussion for the Incident Management and Problem Management process
  • Ensure Service Management service levels are met
  • Maintain and/or develop reporting for continued process improvement
  • Present operational and service level reports and explains service level support available to internal or external customers
  • Compile, analyze and report statistical data and trends relating to service level compliance and operational efficiency
  • Ensure compliance with process-specific standards and policies
  • Support IT Audit activities
  • Deliver training and mentoring for functional teams to ensure that process guidelines are understood and followed
  • Act as a point of contact for process related questions or issues and facilitate process related meetings
  • Be willing to take ownership and take on other duties as assigned

You Have

  • Bachelor degree or equivalent work experience
  • ITIL V3 EXPERT certification
  • 5+ years of relevant ITIL service management experience, with a deep understanding of Incident, Change and Problem Management 
  • Experience using Service Management tools preferably ServiceNow
  • SAP Change management experience preferred Strong communication skills
  • Experience creating and documenting IT processes
  • Strong listening, problem solving, negotiation, and facilitation skills
  • A “Can Do” attitude with a sense of urgency
  • Adaptable to changing business conditions and ambiguity
  • #LI-Remote

(Colorado only*) Minimum salary of $86,000 + equity + benefits.  
Note: Disclosure as required by sb19-085 of the minimum salary compensation for this role when being hired to work based in Colorado.
At Impossible Foods, safety is our priority. Our obligation to our employees (and their families and communities) includes providing a fully vaccinated workplace. It is widely recognized that vaccination is by far the safest and most effective tool for protecting ourselves and our community against the spread of Covid-19. For the sake of our employees, their families, and communities, Impossible Foods will require vaccination by February 1, 2022 for all US-based employees who are on-site at one of IF’s facilities or co-manufacturing facilities; are in a position that requires them to be in person with co-workers, customers, clients, or contractors; or are traveling on behalf of the Company, including attending any in-person Company-sponsored event.
Impossible Foods Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 
Depending on your location, the California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here: https://impossiblefoods.com/careers/notice. By submitting your application, you are agreeing to our use and processing of your data as required.
If the ability to work remotely is indicated, this role can be performed from any US state except for Alaska, New Mexico, Oklahoma, Hawaii, and Wisconsin.
This role is not eligible for Visa Sponsorship.

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