Client Services Engineer

As a member of the Client Services team, a Client Services Engineer will be responsible for Zoox’s employee-facing technical services. You will mentor and assist Client Service Technicians with day-to-day support operations. You will work closely with the business and other IT teams to troubleshoot issues, increase efficiency, and improve user experience.

Responsibilities

• Provide Tier 2/3 support for all end user technology services while in-person, or remote via Jira Service Desk and Slack. 
• Research, install/implement, and upgrade internal systems and Saas platforms.
• Purchase hardware and software, and contribute to quarterly financial planning.
• Deploy and maintain conference room systems, printers, digital signage, and other office equipment.
• Work cross-collaboratively on client-side projects to improve security, increase efficiency, or improve user experience. 
• Create and maintain documentation for internal team processes and user-facing support articles. 
• Travel may be required to support various locations within the Bay Area.

Qualifications

• 5 years of experience in a similar IT Support / Admin role.
• Experience with Windows 10, Ubuntu, Chrome OS, and macOS in an enterprise environment.
• Familiarity with VMware and client level virtualization software (Parallels, VirtualBox, etc.)
• Experience with Google Workspace administration and troubleshooting.
• Solid understanding of basic networking concepts (VPN, DHCP, DNS, etc.)
• Strong security foundation and endpoint or user best practices. 
• Experience with Jira, Confluence, or similar ticketing and documentation tools.
• Strong knowledge of Active Directory account administration.
• Experience configuring and/or troubleshooting Single-Sign on (Azure, Okta, Ping, etc.)
• Solid understanding of endpoint management tools (ECM/Intune, Jamf, Landscape, etc.)
• 1-2 years of scripting experience preferred (PowerShell, bash, Python, etc.)
• Exceptional verbal and written communication.
• Strong critical thinking, problem solving, and prioritization skills. 

Vaccine Mandate
Employees working in this position will be required to have received a single dose of the J&J/Janssen COVID-19 vaccine OR have completed the two-dose Pfizer or Moderna vaccine series. In addition, employees will be required to receive a COVID-19 booster vaccine by the earlier of (1) April 15 or (2) within two months of becoming eligible for the booster vaccine.
Employees will be required to show proof of vaccination status upon receipt of a conditional offer of employment. That offer of employment will be conditioned upon, among other things, an Applicant’s ability to show proof of vaccination status. Please note the Company provides reasonable accommodations in accordance with applicable state, federal, and local laws.
About Zoox
Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.
Follow us on LinkedIn
A Final Note:You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.