Job Posting Start Date: 2025-09-23Job Posting End Date: 2025-10-07At Bruce Power, you’ll experience the meaningful work of advancing Ontario’s clean energy future and medical isotope innovation while contributing to a culture of excellence. Step into an inclusive and dynamic environment that values collaboration, encourages bold ideas and empowers you to make a real difference.From safely delivering clean, reliable power to families and businesses across the province and cancer-fighting medical isotopes around the world to supporting challenging and innovative nuclear projects like our multi-year Life Extension Program, we offer interesting and impactful opportunities. Ongoing training and development are part of every job, providing constant growth and skill-building potential.Be a part of the team — our future is bright!Currently, our Information Technology division is hiring for a Senior Information Systems Analyst (SISA) to join our Enterprise Applications team.The Enterprise Applications Section is responsible for supporting all business applications, including Maximo, Cribmaster, P6, Workday, ServiceNow, Aveva, and more. Various groups such as Nuclear Operations, Work Management, Engineering, Supply Chain, MCR, Outages, and others depend on this team to ensure their technology platforms remain stable and effective.The Senior Information Systems Analyst will support the Enterprise Applications Section with a focus on Service Now and other Enterprise solutions and offer IT services in the form of incident and problem management, project contribution including design, planning and execution, and continuous improvement through advanced planning and on-going prioritization, for a large portfolio of business users across Bruce Power.This is a permanent, full-time position which offers a competitive benefits, compensation and pension package and is located on site in Tiverton, Ontario.Key Responsibilities:<ul><li>Prepare and maintain Branch business and office information management systems strategies, standards, policies, guidelines and architectural framework.</li><li>Develop and make effective recommendations on the adoption of policies, practices and procedures including associated work methods.</li><li>Provide advice, guidance, and instruction to personnel in the division regarding interpretation and explanation of new information management systems policies, practices, and procedures.</li><li>Establish standards to assist the Manager in the development of an integrated and/or interfaced information management framework.</li><li>Work with users, line unit support staff, consultants, and vendors to identify opportunities for new applications or enhancements.</li><li>On assigned projects, work with a senior project leader in planning, coordinating, designing, developing, implementing, operating, and maintaining Branch information systems. Frequently act as the team leader.</li><li>Provide a minimum set of standard and supported applications, operating systems and communications protocols.</li><li>Assist the Manager in reviewing and providing assessments of Branch system proposals and monitoring of their implementation and operation.</li><li>Under the guidance of the Manager, provide a consulting service related to the computing (hardware and software) systems and information technology needs of the Branch. Define the problem areas and develop alternative approaches for solution and their effect upon related aspects of the Branch's and line units' budgets. Provide data, advice and support to management and staff within the Branch line units.</li><li>Prepare and make presentations on all aspects of systems development. Develop and provide direct training to users whenever it is more cost-effective or customized training is more desirable.</li><li>Maintain inventory records on all computer hardware, software and communication components within the Branch as a basis for assisting in the preparation of a consolidated information technology business plan and budget.</li><li>As required, represent the department on committees or task forces both internal and external to Bruce Power and influence parties to comply with actions beneficial to the Branch's interest.</li><li>Act as a consultant in providing technical guidance and support to students, local support staff, and consultants.</li><li>Set the priorities of the team including consideration of department goals, project requirements, strategic roadmap, end of life and lifecycle planning</li><li>Provides technical direction to analysts; deep dives for complex issues that need resolution.  Ensures quality execution of changes from an oversight perspective.</li><li>Works with architecture team on technical design solutions and roadmaps</li><li>Where applicable, support Service Delivery Lead or Project Managers in creation of schedule and forecasts and provides reports to leadership.</li></ul><ul><li>Perform other duties as required.</li></ul>Knowledge and Skills:<ul><li>Providing technical support for the ServiceNow platform inclusive of supporting customers in IT, HR, and others across the organization. </li></ul><ul><li>Designing, testing and deployment of configuration, workflow administration, integrations, reporting, and scripting in alignment with ServiceNow best practices.  </li></ul><ul><li>Creating and maintaining detailed documentation for ServiceNow processes and provide training to end-users as needed. </li></ul><ul><li>Deployment of solutions in alignment with ITIL best practices.  </li></ul><ul><li>Assisting in the planning and execution of ServiceNow upgrades and maintenance activities, ensuring minimal disruption to users. </li></ul><ul><li>Experience with ServiceNow for ITOM, IRM, ITSM, HAM, SAM, APM, including use of Certificate Management Configuration Management Database (CMBD) </li></ul><ul><li>Highly skilled in ITIL v4 framework, principles, and various practices to lead and implement ITIL-based service management. Ability to lead and drive continuous improvements, manage a wide range of stakeholders and leverage data and analytics to optimize services. </li></ul><ul><li>Experience maintaining system health, patching, general maintenance, security compliance, and managing high volume of operational tickets.</li><li>Experience participating in the technical aspects of projects including evaluation of technical components in the acquisition or modification of software, hardware, technology, systems and products as well as planning, scheduling and estimating resources, providing technical expertise, coordination, monitoring progress and providing management with project status updates.</li></ul>Education and Experience:<ul><li>This knowledge is considered to be normally acquired through the completion of 4 years of university training in a related field (Computer Science, Information Technology, Computer Engineering, etc), or having the equivalent level of education.</li><li>A period of over eight years and up to and including ten years in an IT related systems administration and/or network support role is considered necessary to gain this experience</li></ul>Are you ready for a change?Please complete the online application and attach a cover letter and resume, indicating your education and experience as it relates to this opportunity. We look forward to receiving your application and will be in contact with you, should you be selected for an interview. The successful candidate will be selected based on related and required education, experience, knowledge and skills, a competency-based interview, and background reference checks.As one of Canada’s Best Diversity Employers, Bruce Power is committed to promoting a culture of diversity, equity and inclusion where workers feel valued for their uniqueness and are recognized for their individual differences, talents and skills. Diversity, equity and inclusion is critical to our business as we recognize that our people are our greatest resource. To support our inclusive workplace culture, we welcome and encourage everyone to apply.

Bruce Power is Canada's first private nuclear generator. Bruce Power&rsquo;s 2,300-acre site on the shores of Lake Huron houses the Bruce A and B generating stations, which each hold four CANDU reactors.
Over the past decade, Bruce Power has refurbished all four units at its Bruce A station, returning 3,000 megawatts of clean, low-cost electricity to Ontario consumers. Combined with its Bruce B units, Bruce Power generates 6,400 megawatts and provides 30% of Ontario's electricity at 30% less than the average residential price of power.
As a corporation, we live each day by a strong and clear set of values that embrace safety, our community, integrity and diversity.
Bruce Power is an all-Canadian partnership of TransCanada Corp., Borealis Infrastructure (a trust established by the Ontario Municipal Employees Retirement System), The Power Workers&rsquo; Union and The Society of Energy Professionals. A majority of Bruce Power employees are also owners of the business.
We invite you to learn more about Bruce Power on our website (www.brucepower.com), follow us on Twitter @Bruce_Power and Facebook (www.facebook.com/BruceNGS), via our YouTube channel at www.youtube.com/user/brucepower4you, or in person at our Visitors&rsquo; Centre near Tiverton, ON, which has many entertaining exhibits, films and presentations that help you explore the world of nuclear energy.

Senior Information Systems Analyst (ServiceNow)

Job Posting Start Date: 2025-09-23Job Posting End Date: 2025-10-07At Bruce Power, you’ll experience the meaningful work of advancing Ontario’s clean energy future and medical isotope innovation while contributing to a culture of excellence. Step into an inclusive and dynamic environment that values collaboration, encourages bold ideas and empowers you to make a real difference.From safely delivering clean, reliable power to families and businesses across the province and cancer-fighting medical isotopes around the world to supporting challenging and innovative nuclear projects like our multi-year Life Extension Program, we offer interesting and impactful opportunities. Ongoing training and development are part of every job, providing constant growth and skill-building potential.Be a part of the team — our future is bright!Currently, our&nbsp;Information Technology division is hiring for a Senior Information Systems Analyst (SISA) to join our Enterprise Applications team.The Enterprise Applications Section is responsible for supporting all business applications, including Maximo, Cribmaster, P6, Workday, ServiceNow, Aveva, and more. Various groups such as Nuclear Operations, Work Management, Engineering, Supply Chain, MCR, Outages, and others depend on this team to ensure their technology platforms remain stable and effective.The Senior Information Systems Analyst will support&nbsp;the Enterprise Applications Section with a focus on Service Now and other Enterprise solutions and offer IT services in the form of incident and problem management, project contribution including design, planning and execution, and continuous improvement through advanced planning and on-going prioritization, for a large portfolio of business users across Bruce Power.This is a permanent, full-time position which offers a competitive benefits, compensation and pension package and is located on site in Tiverton, Ontario.Key Responsibilities:<ul><li>Prepare and maintain Branch business and office information management systems strategies, standards, policies, guidelines and architectural framework.</li><li>Develop and make effective recommendations on the adoption of policies, practices and procedures including associated work methods.</li><li>Provide advice, guidance, and instruction to personnel in the division regarding interpretation and explanation of new information management systems policies, practices, and procedures.</li><li>Establish standards to assist the Manager in the development of an integrated and/or interfaced information management framework.</li><li>Work with users, line unit support staff, consultants, and vendors to identify opportunities for new applications or enhancements.</li><li>On assigned projects, work with a senior project leader in planning, coordinating, designing, developing, implementing, operating, and maintaining Branch information systems. Frequently act as the team leader.</li><li>Provide a minimum set of standard and supported applications, operating systems and communications protocols.</li><li>Assist the Manager in reviewing and providing assessments of Branch system proposals and monitoring of their implementation and operation.</li><li>Under the guidance of the Manager, provide a consulting service related to the computing (hardware and software) systems and information technology needs of the Branch. Define the problem areas and develop alternative approaches for solution and their effect upon related aspects of the Branch's and line units' budgets. Provide data, advice and support to management and staff within the Branch line units.</li><li>Prepare and make presentations on all aspects of systems development. Develop and provide direct training to users whenever it is more cost-effective or customized training is more desirable.</li><li>Maintain inventory records on all computer hardware, software and communication components within the Branch as a basis for assisting in the preparation of a consolidated information technology business plan and budget.</li><li>As required, represent the department on committees or task forces both internal and external to Bruce Power and influence parties to comply with actions beneficial to the Branch's interest.</li><li>Act as a consultant in providing technical guidance and support to students, local support staff, and consultants.</li><li>Set the priorities of the team including consideration of department goals, project requirements, strategic roadmap, end of life and lifecycle planning</li><li>Provides technical direction to analysts; deep dives for complex issues that need resolution.&nbsp; Ensures quality execution of changes from an oversight perspective.</li><li>Works with architecture team on technical design solutions and roadmaps</li><li>Where applicable, support Service Delivery Lead or Project Managers in creation of schedule and forecasts and provides reports to leadership.</li></ul><ul><li>Perform other duties as required.</li></ul>Knowledge and Skills:<ul><li>Providing technical support for the ServiceNow platform inclusive of supporting customers in IT, HR, and others across the organization.&nbsp;</li></ul><ul><li>Designing, testing and deployment of configuration, workflow administration, integrations, reporting, and scripting in alignment with ServiceNow best practices.&nbsp;&nbsp;</li></ul><ul><li>Creating and maintaining detailed documentation for ServiceNow processes and provide training to end-users as needed.&nbsp;</li></ul><ul><li>Deployment of solutions in alignment with ITIL best practices.&nbsp;&nbsp;</li></ul><ul><li>Assisting in the planning and execution of ServiceNow upgrades and maintenance activities, ensuring minimal disruption to users.&nbsp;</li></ul><ul><li>Experience with ServiceNow for ITOM, IRM, ITSM, HAM, SAM, APM, including use of Certificate Management Configuration Management Database (CMBD)&nbsp;</li></ul><ul><li>Highly skilled in ITIL v4 framework, principles, and various practices to lead and implement ITIL-based service management. Ability to lead and drive continuous improvements, manage a wide range of stakeholders and leverage data and analytics to optimize services.&nbsp;</li></ul><ul><li>Experience maintaining system health, patching, general maintenance, security compliance, and managing high volume of operational tickets.</li><li>Experience participating in the technical aspects of projects including evaluation of technical components in the acquisition or modification of software, hardware, technology, systems and products as well as planning, scheduling and estimating resources, providing technical expertise, coordination, monitoring progress and providing management with project status updates.</li></ul>Education and Experience:<ul><li>This knowledge is considered to be normally acquired through the completion of 4 years of university training in a related field (Computer Science, Information Technology, Computer Engineering, etc), or having the equivalent level of education.</li><li>A period of over eight years and up to and including ten years in an IT related systems administration and/or network support role is considered necessary to gain this experience</li></ul>Are you ready for a change?Please complete the online application and attach a cover letter and resume, indicating your education and experience as it relates to this opportunity. We look forward to receiving your application and will be in contact with you, should you be selected for an interview.&nbsp;The successful candidate will be selected based on related and required education, experience, knowledge and skills, a competency-based interview, and background reference checks.As one of Canada’s Best Diversity Employers, Bruce Power is committed to promoting a culture of diversity, equity and inclusion where workers feel valued for their uniqueness and are recognized for their individual differences, talents and skills.&nbsp;Diversity, equity and inclusion is critical to our business as we recognize that our people are our greatest resource. To support our inclusive workplace culture, we welcome and encourage everyone to apply.

Senior Information Systems Analyst (ServiceNow)

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Bruce Power

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