<div> About CDP CDP is a global non-profit that runs the world’s only independent environmental disclosure system. As the founder of environmental reporting, we believe in transparency and the power of data to drive change. Partnering with leaders in enterprise, capital, policy and science, we surface the information needed to enable Earth-positive decisions. We helped more than 24,800 companies and almost 1,000 cities, states and regions disclose their environmental impacts in 2024. Financial institutions with more than a quarter of the world’s institutional assets use CDP data to help inform investment and lending decisions. Our team is truly global, united by our shared desire to build a world where people, planet and profit are balanced. Visit cdp.net or follow us @CDP to find out more.About the TeamThe IT Service Desk Team manages the IT estate and applications used to support our users. •\tTechnical Service Desk Support •\tAsset Management •\tUser Access Control and Cyber SecurityAbout this roleThe Service Desk Analyst is responsible for being the first point of contact for all IT related queries across the organisation, this includes the processing and resolution of incidents, problems, requests, changes, Starter/Movers/Leavers process including in person inductions, management of End-User-Computing, and enabling training on core supporting areas such as IT and Data Security and office applications and providing onsite support and training within the Singapore office.What you will do<ul><li>Being the first point of contact for all IT Related queries across the organisation </li><li>Providing onsite support and training in the Singapore Office </li><li>Provide solutions to incidents, service requests, problems and queries. </li><li>Administration of applications such as Office 365, Intune and Microsoft Exchange. </li><li>Meet agreed service levels and quality; ensuring employees are kept up to date with the progress of their ticket </li><li>Liaise with users to advise directly on an appropriate course of action for their issues. </li><li>Escalate issues were necessary to a higher level of support in a timely manner.</li></ul>Actively contribute to an effective and engaged team, clear on its purpose and contribution, by:<ul><li>Ensuring you know what is expected of you, through regular 1:1’s, having clear objectives in place, and participating in open and honest performance and development conversations.</li><li>Ensuring a respectful and inclusive workplace, where team members communicate openly, share knowledge so it can be used, and respect difference.</li><li>Living the CDP Values and demonstrating the behaviours appropriate to your position.</li></ul><div>We're looking for</div><ul><li>Have a minimum of 1 years’ experience working in a support role </li><li>Proven experience working with Microsoft applications, e.g. Office365, Excel, Word, PowerPoint and Microsoft Teams. </li><li>Technical understanding of Windows Operating systems </li><li>Excellent customer service skills and a telephone manner. </li><li>Ability to clearly and concisely document technical information and troubleshooting steps taken (creating FAQs, Technical Tips and help documentation).</li><li>Ability to approach problem solving logically Confidence in working with staff at levels. </li><li>Willingness to learn and develop within a busy support environment. </li><li>Knowledge of ITIL and ITSM processes.</li><li>Understands the needs of customers/users and represents this in their work prioritisation, effort, and where needed escalation.</li><li>Demonstrates an analytical, methodical, and systematic approach to problem-solving.</li></ul>This is a permanent role based in Singapore. Interested applicants must be eligible to work legally in the Singapore and live within a commutable distance of the Singapore office and be comfortable with 2 days in the office per week. We cannot sponsor for this role.The salary for this role is SGD 50,400 - 63,000. Final offer amount depends on multiple factors such as candidates experience and expertise, geographic location, total compensation, and market data. Benefits will be offered based on specific regional requirements. Before you apply We’ll only use the information you provide to process your application. For more details on how we use your information, see our <a href="%5C%22https://cdpworldwide.teamtailor.com/privacy-policy%5C%22">applicant’s privacy notice</a>. By uploading your CV and cover letter, you are permitting CDP to use the information you have provided for recruitment purposes.   How to applyPlease upload your CV and cover letter in the application form. </div>

About CDPCDP is a not-for-profit charity that runs the global disclosure system for investors, companies, cities, states and regions to manage their environmental impacts. The world’s economy looks to CDP as the gold standard of environmental reporting with the richest and most comprehensive dataset on corporate and city action. In 2021 we launched our new five-year strategy: Accelerating the Rate of Change - <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.cdp.net/en/info/about-us/our-five-year-strategy">find out more here</a>. Visit <a target="_blank" rel="noopener noreferrer nofollow" href="https://cdp.net/en"> https://cdp.net/en</a> or follow us @CDP to find out more.

IT Service Desk Analyst

<div> About CDP CDP is a global non-profit that runs the world’s only independent environmental disclosure system. As the founder of environmental reporting, we believe in transparency and the power of data to drive change. Partnering with leaders in enterprise, capital, policy and science, we surface the information needed to enable Earth-positive decisions. We helped more than 24,800 companies and almost 1,000 cities, states and regions disclose their environmental impacts in 2024. Financial institutions with more than a quarter of the world’s institutional assets use CDP data to help inform investment and lending decisions. Our team is truly global, united by our shared desire to build a world where people, planet and profit are balanced. Visit cdp.net or follow us @CDP to find out more.About the TeamThe IT Service Desk Team manages the IT estate and applications used to support our users. •\tTechnical Service Desk Support •\tAsset Management •\tUser Access Control and Cyber SecurityAbout this roleThe Service Desk Analyst is responsible for being the first point of contact for all IT related queries across the organisation, this includes the processing and resolution of incidents, problems, requests, changes, Starter/Movers/Leavers process including in person inductions, management of End-User-Computing, and enabling training on core supporting areas such as IT and Data Security and office applications and providing onsite support and training within the Singapore office.What you will do<ul><li>Being the first point of contact for all IT Related queries across the organisation </li><li>Providing onsite support and training in the Singapore Office </li><li>Provide solutions to incidents, service requests, problems and queries. </li><li>Administration of applications such as Office 365, Intune and Microsoft Exchange. </li><li>Meet agreed service levels and quality; ensuring employees are kept up to date with the progress of their ticket </li><li>Liaise with users to advise directly on an appropriate course of action for their issues. </li><li>Escalate issues were necessary to a higher level of support in a timely manner.</li></ul>Actively contribute to an effective and engaged team, clear on its purpose and contribution, by:<ul><li>Ensuring you know what is expected of you, through regular 1:1’s, having clear objectives in place, and participating in open and honest performance and development conversations.</li><li>Ensuring a respectful and inclusive workplace, where team members&nbsp;communicate&nbsp;openly, share knowledge so it can be used, and respect difference.</li><li>Living the CDP Values and demonstrating the behaviours appropriate to your position.</li></ul><div>We're looking for</div><ul><li>Have a minimum of 1 years’ experience working in a support role </li><li>Proven experience working with Microsoft applications, e.g. Office365, Excel, Word, PowerPoint and Microsoft Teams. </li><li>Technical understanding of Windows Operating systems </li><li>Excellent customer service skills and a telephone manner. </li><li>Ability to clearly and concisely document technical information and troubleshooting steps taken (creating FAQs, Technical Tips and help documentation).</li><li>Ability to approach problem solving logically Confidence in working with staff at levels. </li><li>Willingness to learn and develop within a busy support environment. </li><li>Knowledge of ITIL and ITSM processes.</li><li>Understands the needs of customers/users and represents this in their work prioritisation, effort, and where needed escalation.</li><li>Demonstrates an analytical, methodical, and systematic approach to problem-solving.</li></ul>This is a permanent role based in&nbsp;Singapore. Interested applicants must be eligible to work legally in the Singapore and live&nbsp;within a commutable distance of the Singapore office and be comfortable with 2 days in the office per week. We cannot sponsor for this role.The salary for this role is SGD 50,400 - 63,000. Final offer amount depends on multiple factors such as candidates experience and expertise, geographic location, total compensation, and market data. Benefits will be offered based on specific regional requirements. Before you apply We’ll only use the information you provide to process your application. For more details on how we use your information, see our <a href="%5C%22https://cdpworldwide.teamtailor.com/privacy-policy%5C%22">applicant’s privacy notice</a>. By uploading your CV and cover letter, you are permitting CDP to use the information you have provided for recruitment purposes.   How to applyPlease upload your CV and cover letter in the application form. </div>

IT Service Desk Analyst

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CDP Global

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