Partner Account Manager, Milan

Lime is the world's largest shared electric vehicle company. We are on a mission to build a future of transportation that is shared, affordable and carbon-free. Named a Time 100 Most Influential Company in 2021, Lime has powered more than 250 million electric bike and scooter rides in more than 200 cities across five continents, saving an estimated 60+ million car trips. Learn more at li.me! 

Logistics Partners (LPs) are registered companies that work with Lime to help manage our fleet out in the field. In markets where we operate vehicles with swappable batteries, our Logistics Partners help locate vehicles with low batteries and swap in fully charged batteries that they collect from our warehouse. Our Logistics Partners can also help retrieve broken vehicles to our warehouse so they can be repaired and relocate vehicles to popular areas. We are looking for an analytical, forward-thinking, people-first leader who can help lead the Lime Logistics Partner Program in Italy.
This role can be based in Milan or Rome.

What You'll Do

• Research and identify leads that could turn into a successful partnership 
• Cultivate partnerships through data mining, list building, telemarketing, email marketing, and other services 
• Once the partnership is established, coordinate and assist the Logistics Partners with onboarding and training processes
• Support in tracking and reporting upcoming market launches and LP requirements 
• Prepare trackers to optimize processes, timelines, and lead generation to conversion flow
• Responsible for Logistic Partners performance, retention & utilization metrics
• Build best practices, SOPs, and documentation to help local teams monitor KPIs, understand actionable areas for improvement, and execute
• Collect feedback from local teams on processes and products they need to improve their operations
• Work from a Lime Warehouse, integrated with the local team, based in Milan or Rome

About You

• Bilingual in Italian and English
• At least 1 - 2 years working in a fast-paced operations environment
• Cross-functional abilities - To be able to coordinate between Local and Regional Operation teams
• Pure hustle - Being at a startup company means not everything will go according to plan. You should be a strong multi-tasker and be a high-energy person, who is not afraid to roll up your sleeves and pull the long hours when needed
• Owner mentality - You own the local market experience, being customer-obsessed in serving your community and ensuring our local operations are continuously changing to best meet the hyperlocal needs
• Valid driver license and acceptable Driving Record
• Ability to travel across Lime Italian markets
• Natural and autonomous leadership skills, people management experience is a plus

What We Offer

• Opportunity to help build a startup
• Play a role in the transformation of urban mobility and sustainability
• Work with a team of fun and motivated individuals

This role will be hired, managed, and compensated through a third-party employer. By submitting information through this posting, the applicant agrees Lime may forward all submitted information to the applicable third-party employer, and the third-party employer may contact the applicant regarding the role.
Lime is an Equal Opportunity Employer, but that’s only the start. We strive to build a workforce composed of individuals with different backgrounds, abilities, identities, and mindsets—not just to do great work, but to become a better company and grow as individuals.