Job title: Product Manager - Market Interactions and Customer LifecycleLocation: London or Bristol (Hybrid) open to travel 50% within France/BelgiumSalary: £62,500 - £76,750Team: Product ManagementReporting To: Group Product Manager Kaluza reimagines energy to bring net-zero within everyone’s reach. Our intelligent platform enables energy utilities to unlock the full value of a radically changing energy system and propel us to a future where renewable energy is sustainable, affordable and accessible for all. From automating and simplifying core operations including billing to create a lower-cost, higher-engagement experience, to optimising energy usage across smart devices in the home, we turn tough challenges into win-win-win outcomes for customers, suppliers and the energy system. At Kaluza we embrace a flexible, hybrid work model that balances autonomy with the power of in-person connection. Many of our teams find value in coming together regularly to collaborate, strengthen relationships, and accelerate progress. We’re focused on shaping thoughtful, team-driven approaches that support both business impact and individual well-being.We also prioritise meaningful company-wide gatherings like our annual conference and end-of-year celebrations, that bring us together to align, connect, and celebrate.What will I be doing?Lead the localisation efforts for our customer lifecycle and market interaction products, responsible for how the Kaluza platform fulfils key sale, in life, and termination journeys, ensuring we meet the specific regulatory and market requirements of diverse European countries.Deep dive into European energy market regulations for designated countries, translating complex compliance needs into detailed specifications Collaborate intensely with clients and in-country experts to understand their unique needs and requirements.Define and manage detailed product requirements for features related to country-specific needs (e.g. customer service agent tooling requirements, journey orchestration logic, interactions with “the market” i.e. meter points and market participants, data modelling, exception requirements, regulatory reporting…)Work closely with engineering, UX, and QA teams to ensure the successful discovery, implementation, and testing of functionalitiesAct as the go-to expert for global teams on specific European market nuances related to market interaction, customer journeys, and meter data managementContinuously monitor changes in European energy legislation and market practices, proactively adapting the product roadmap to maintain compliance and competitiveness.Ideally you’ll have/be<ul><li>Proven experience as a Product Manager with a strong track record of successfully localising complex software products for international markets at scale</li><li>Solid understanding of key energy retail customer journeys, for both backend and frontend products, including interactions with the local market, within a European context</li><li>Direct experience with specific European energy markets, understanding their unique regulatory frameworks and requirements</li><li>Exceptional ability to extract client requirements and translate them along with abstract regulatory text into clear, actionable requirements for engineering teams.</li><li>Experience working with / shaping complex data models</li><li>Experience collaborating with cross-functional teams (engineering, legal, operations, client success) to deliver localised solutions.</li><li>Excellent communication skills, able to articulate technical and market complexities to various stakeholders, including clients.</li></ul>What will set you apart<ul><li>Deep, hands-on experience with the French or Belgian energy retail markets, particularly concerning market interactions and customer journeys</li><li>Proficiency in French language </li><li>Working knowledge of energy operations or regulatory environment within a European energy retailer or other relevant energy market participants</li><li>Strong skills in client engagement, creating strong trusting relationships with senior client stakeholders</li></ul>Kaluza ValuesHere at Kaluza we have five core values that guide us as a business: We’re on a mission, We build together, We’re inclusive, We get it done, We communicate with purpose.Read more about our <a href="https://careers.kaluza.com/our-values">values over on our careers site.</a>From us you’ll get<ul><li>Pension Scheme</li><li>Discretionary Bonus Scheme</li><li>Private Medical Insurance + Virtual GP</li><li>Life Assurance</li><li>Access to Furthr - a Climate Action app</li><li>Free Mortgage Advice and Eye Tests</li><li>Perks at Work - access to thousands of retail discounts</li><li>5% Flex Fund to spend on the benefits you want most</li><li>26 days holiday</li></ul><ul><li>Flexible bank holidays, giving you an additional 8 days which you can choose to take whenever you like</li></ul><ul><li>Progressive leave policies with no qualifying service periods, including 26 weeks full pay if you have a new addition to your family </li><li>Dedicated personal learning and home office budgets</li><li>And more…</li></ul>We want the best peopleWe’re keen to meet people from all walks of life — our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you.Find out more about working in <a href="http://kaluza.com">Kaluza</a> on our <a href="https://careers.kaluza.com/">careers page</a> and <a href="https://www.linkedin.com/company/kaluza/">LinkedIn</a>. You can also find our Applicant Data Protection Policy <a href="https://kaluza-careers.cdn.prismic.io/kaluza-careers/Z5umd5bqstJ9-DZw_2024ApplicantDataProtectionNotice.pdf">here</a>.

Kaluza is the intelligent energy platform enabling the world&rsquo;s largest energy companies to lead the way in the energy transition. From revolutionising energy retail operations to smart electric vehicle charging, our software is empowering energy suppliers to deliver market-leading experiences for their customers and drive decarbonisation.&nbsp;
Launching in 2019, we&rsquo;ve grown rapidly to over 400 employees across the UK, Portugal and the US. We pride ourselves on technical excellence and building a platform that has a real, positive impact in a fast-evolving industry.&nbsp;
We&rsquo;re on the lookout for talented problem solvers, who are determined to make a difference to the world. Sound like you? Find out more about life at Kaluza&nbsp;<a class="body-text-link hyperlink" href="https://careers.kaluza.com/life-at-kaluza">here</a>.

Product Manager - Market Interactions and Customer Lifecycle

Job title: Product Manager - Market Interactions and Customer LifecycleLocation: London or Bristol&nbsp;(Hybrid) open to travel 50% within France/BelgiumSalary:&nbsp;£62,500 - £76,750Team: Product ManagementReporting To: Group Product Manager&nbsp;Kaluza reimagines energy to bring net-zero within everyone’s reach. Our intelligent platform enables energy utilities to unlock the full value of a radically changing energy system and propel us to a future where renewable energy is sustainable, affordable and accessible for all.&nbsp;From automating and simplifying core operations including billing to create a lower-cost, higher-engagement experience, to optimising energy usage across smart devices in the home, we turn tough challenges into win-win-win outcomes for customers, suppliers and the energy system.&nbsp;At Kaluza we embrace a flexible, hybrid work model that balances autonomy with the power of in-person connection. Many of our teams find value in coming together regularly to collaborate, strengthen relationships, and accelerate progress. We’re focused on shaping thoughtful, team-driven approaches that support both business impact and individual well-being.We also prioritise meaningful company-wide gatherings like our annual conference and end-of-year celebrations, that bring us together to align, connect, and celebrate.What will I be doing?Lead the localisation efforts for our customer lifecycle and market interaction products, responsible for how the Kaluza platform fulfils key sale, in life, and termination journeys, ensuring we meet the specific regulatory and market requirements of diverse European countries.Deep dive into European energy market regulations for designated countries, translating complex compliance needs into detailed specifications&nbsp;Collaborate intensely with clients and in-country experts to understand their unique needs and requirements.Define and manage detailed product requirements for features related to country-specific needs (e.g. customer service agent tooling requirements, journey orchestration logic, interactions with “the market” i.e. meter points and market participants, data modelling, exception requirements, regulatory reporting…)Work closely with engineering, UX, and QA teams to ensure the successful discovery, implementation, and testing of functionalitiesAct as the go-to expert for global teams on specific European market nuances related to market interaction, customer journeys, and meter data managementContinuously monitor changes in European energy legislation and market practices, proactively adapting the product roadmap to maintain compliance and competitiveness.Ideally you’ll have/be<ul><li>Proven experience as a Product Manager with a strong track record of successfully localising complex software products for international markets at scale</li><li>Solid understanding of key energy retail customer journeys, for both backend and frontend products, including interactions with the local market, within a European context</li><li>Direct experience with specific European energy markets, understanding their unique regulatory frameworks and requirements</li><li>Exceptional ability to extract client requirements and translate them along with abstract regulatory text into clear, actionable requirements for engineering teams.</li><li>Experience working with / shaping complex data models</li><li>Experience collaborating with cross-functional teams (engineering, legal, operations, client success) to deliver localised solutions.</li><li>Excellent communication skills, able to articulate technical and market complexities to various stakeholders, including clients.</li></ul>What will set you apart<ul><li>Deep, hands-on experience with the French or Belgian energy retail markets, particularly concerning market interactions and customer journeys</li><li>Proficiency in French language&nbsp;</li><li>Working knowledge of energy operations or regulatory environment within a European energy retailer or other relevant energy market participants</li><li>Strong skills in client engagement, creating strong trusting relationships with senior client stakeholders</li></ul>Kaluza ValuesHere at Kaluza we have five core values that guide us as a business:&nbsp;We’re on a mission, We build together, We’re inclusive, We get it done, We communicate with purpose.Read more about our <a href="https://careers.kaluza.com/our-values">values over on our careers site.</a>From us you’ll get<ul><li>Pension Scheme</li><li>Discretionary Bonus Scheme</li><li>Private Medical Insurance + Virtual GP</li><li>Life Assurance</li><li>Access to Furthr - a Climate Action app</li><li>Free Mortgage Advice and Eye Tests</li><li>Perks at Work - access to thousands of retail discounts</li><li>5% Flex Fund to spend on the benefits you want most</li><li>26 days holiday</li></ul><ul><li>Flexible bank holidays, giving you an additional 8 days which you can choose to take whenever you like</li></ul><ul><li>Progressive leave policies with no qualifying service periods, including 26 weeks full pay if you have a new addition to your family&nbsp;</li><li>Dedicated personal learning and home office budgets</li><li>And more…</li></ul>We want the best peopleWe’re keen to meet people from all walks of life — our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you.Find out more about working in <a href="http://kaluza.com">Kaluza</a> on our <a href="https://careers.kaluza.com/">careers page</a> and <a href="https://www.linkedin.com/company/kaluza/">LinkedIn</a>. You can also find our Applicant Data Protection Policy <a href="https://kaluza-careers.cdn.prismic.io/kaluza-careers/Z5umd5bqstJ9-DZw_2024ApplicantDataProtectionNotice.pdf">here</a>.&nbsp;&nbsp;&nbsp;

Product Manager - Market Interactions and Customer Lifecycle

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About the Company

Kaluza

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