Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.CORE RESPONSIBILITIES:  To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.<ul><li>Order Management: Processes orders for products and/or services from sales staff or direct customer contact. Orders may range from off-the-shelf quick ship to more complex, longer cycle projects. Responsible for proactive, thorough follow up on order backlog to ensure order details are current.  Provides timely communications on order status and changes to relevant parties. May coordinate and meet with other departments regarding order status, shipping dates, prices, product availability and back orders. Maintains virtual customer files with sales contracts and other information.</li><li>Customer Billing Resolution:  Investigates and resolves billing issues related to customer disputes as relayed from A/R collections team.</li><li>Sales Support: Provide price &amp; availability, formal quotations and other pre and post order support functions.  </li><li>Perform backup coverage within specific team and across other teams of similar function.</li><li>Comply with all established policies and procedures.</li><li>Participate in new initiatives as requested.</li><li>Assume other duties and responsibilities as required.</li><li>Participation in Xylem Watermark volunteer activities</li></ul>QUALIFICATIONS:<ul><li>Bachelor’s degree or 5+ years of relevant experience</li><li>Legendary customer service skills; an unwavering passion for taking care of the customer.</li><li>Excellent communication skills (written and verbal)</li><li>Experience with Enterprise Resource Planning (ERP) tool</li><li>Ability to work independently.</li><li>Strong &amp; respectful collaborative skills and business acumen</li><li>Ability to work with diverse workforce and customer base in a matrixed organization.</li><li>Technical aptitude</li><li>Proficient in Microsoft Office</li></ul> Preferred Qualifications:<ul><li>Experience with Salesforce.com Customer Relationship Management (CRM) and Select Configure Price Quote (SCPQ) tools</li><li>Experience with supporting engineered projects from quote/bid to order delivery and invoicing</li><li>Continuous improvement, lean practices, value stream mapping and waste elimination experience</li></ul>SALARY: The estimated salary range for this position is $25.00/Hr. to $29.00/Hr. Starting pay is dependent on multiple factors, such as skills, experience, and work location, and is not typically at the top of the range.  At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement. At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&amp;I initiatives and Employee Resources Groups (ERG).  Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace.  Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.    <a href="http://www.xylem.com/">Join the global Xylem team today!</a>  Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.   Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position.  Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship.  Xylem reserves the right to modify this job description or assign other duties to this position as needed. Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.<div>At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. </div><div>  </div><div>Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation </div>

Xylem is the global leader in advanced technologies, solutions and services that address the world&rsquo;s biggest water challenges. We enable our customers to dramatically improve the way water and wastewater is used, managed, conserved, re-used and returned to nature. At every level, our global team is committed to access, equity, inclusion, and diversity. Our goal is for all our colleagues to be involved, respected, valued, connected, and free to bring their authentic selves and ideas. If you are excited and passionate about solving water, we want to hear from you.

Customer Support Specialist

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.CORE RESPONSIBILITIES:&nbsp;&nbsp;To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.<ul><li>Order Management: Processes orders for products and/or services from sales staff or direct customer contact. Orders may range from off-the-shelf quick ship to more complex, longer cycle projects. Responsible for proactive, thorough follow up on order backlog to ensure order details are current.&nbsp; Provides timely communications on order status and changes to relevant parties. May coordinate and meet with other departments regarding order status, shipping dates, prices, product availability and back orders. Maintains virtual customer files with sales contracts and other information.</li><li>Customer Billing Resolution:&nbsp; Investigates and resolves billing issues related to&nbsp;customer disputes as relayed from A/R collections team.</li><li>Sales Support: Provide price &amp; availability, formal quotations and other pre and post order support functions. &nbsp;</li><li>Perform backup coverage within specific team and across other teams of similar function.</li><li>Comply with all established policies and procedures.</li><li>Participate in new initiatives as requested.</li><li>Assume other duties and responsibilities as required.</li><li>Participation in Xylem Watermark volunteer activities</li></ul>QUALIFICATIONS:<ul><li>Bachelor’s degree or 5+ years of relevant experience</li><li>Legendary customer service skills; an unwavering passion for taking care of the customer.</li><li>Excellent communication skills&nbsp;(written and verbal)</li><li>Experience with Enterprise Resource Planning (ERP) tool</li><li>Ability to work independently.</li><li>Strong &amp; respectful collaborative skills and business acumen</li><li>Ability to work with diverse workforce and customer base in a matrixed organization.</li><li>Technical aptitude</li><li>Proficient in Microsoft Office</li></ul>&nbsp;Preferred Qualifications:<ul><li>Experience with Salesforce.com Customer Relationship Management (CRM) and Select Configure Price Quote (SCPQ) tools</li><li>Experience with supporting engineered projects from quote/bid to order delivery and invoicing</li><li>Continuous improvement, lean practices, value stream mapping and waste elimination experience</li></ul>SALARY:&nbsp;The estimated salary range for this position is $25.00/Hr. to $29.00/Hr. Starting pay is dependent on multiple factors, such as skills, experience, and work location, and is not typically at the top of the range.&nbsp; At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.&nbsp;At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&amp;I initiatives and Employee Resources Groups (ERG).&nbsp;&nbsp;Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace.&nbsp;&nbsp;Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment&nbsp;on the basis of&nbsp;race, color, religion,&nbsp;sex&nbsp;or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.&nbsp;&nbsp;&nbsp;&nbsp;<a href="http://www.xylem.com/">Join the global Xylem team today!</a>&nbsp; Xylem is a team creating advanced technology solutions to the world’s water challenges through developing&nbsp;new technologies&nbsp;and services that will improve the way water is used, conserved, and re-used in the&nbsp;future&nbsp;is central to our work. Our products and services move, treat, analyze,&nbsp;monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also&nbsp;provides&nbsp;a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.&nbsp;&nbsp;&nbsp;Disclaimer: The information listed within this job description is designed to&nbsp;indicate&nbsp;the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications&nbsp;required&nbsp;in this position.&nbsp;&nbsp;Employees must be able to perform the essential functions of the position satisfactorily and if&nbsp;requested, reasonable&nbsp;accommodations&nbsp;will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship.&nbsp;&nbsp;Xylem reserves the right to&nbsp;modify&nbsp;this job description or assign other duties to this position as needed.&nbsp;Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.<div>At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.&nbsp;</div><div> &nbsp;</div><div>Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation&nbsp;</div>

Customer Support Specialist

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About the Company

Xylem

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