Working at Freudenberg: We will wow your world!<h1>Responsibilities:</h1>The Customer Services Specialist will be responsible for:<ul><li>Responding to customer inquiries via phone, email, and chat in a timely and professional manner</li><li>Identifying and assessing customers' needs to achieve satisfaction</li><li>Communicating and coordinating with internal departments as needed</li><li>Providing feedback on the efficiency of the customer service process</li><li>Managing the customer order process</li><li>Entering customer information into the system</li><li>Preparing customer quotations</li><li>Tracking customer orders</li><li>Actively participating in process improvements related to the job</li></ul><h1>Qualifications:</h1><ul><li>Bachelor's degree in Business Administration or related field</li><li>Proven experience in customer support or a similar role</li><li>Good level of English written and spoken</li><li>Excellent communication and interpersonal skills</li><li>Proficiency in CRM/ERP software </li><li>Strong problem-solving abilities</li><li>Ability to multitask and prioritize in a fast-paced environment</li><li>Attention to detail and accuracy</li></ul>The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.Klüber Lubrication Yaglama Ürünleri Sanayi ve Ticaret A.S.

Freudenberg e-Power Systems is one of the world's leading suppliers of emission-neutral energy systems for heavy-duty applications. With its experience and expertise in battery and fuel cell technology, the company offers tailor-made solutions, in particular combined systems, for sustainable and economical e-mobility. With over 800 employees, Freudenberg e-Power Systems supports its customers from application development through to production, commissioning and service.
The company is part of the global Freudenberg Group, which has four business areas: Seals and Vibration Control Technology, Nonwovens and Filtration, Household Products as well as Specialties and Others. In 2022 the Group generated sales of more than 11 billion euros and employed more than 50,000 associates in around 60 countries.

Customer Services Specialist

Working at Freudenberg: We will wow your world!<h1>Responsibilities:</h1>The Customer Services Specialist will be responsible for:<ul><li>Responding to customer inquiries via phone, email, and chat in a timely and professional manner</li><li>Identifying and assessing customers' needs to achieve satisfaction</li><li>Communicating and coordinating with internal departments as needed</li><li>Providing feedback on the efficiency of the customer service process</li><li>Managing the customer order process</li><li>Entering customer information into the system</li><li>Preparing customer quotations</li><li>Tracking customer orders</li><li>Actively participating in process improvements related to the job</li></ul><h1>Qualifications:</h1><ul><li>Bachelor's degree in Business Administration or related field</li><li>Proven experience in customer support or a similar role</li><li>Good level of English written and spoken</li><li>Excellent communication and interpersonal skills</li><li>Proficiency in CRM/ERP software&nbsp;</li><li>Strong problem-solving abilities</li><li>Ability to multitask and prioritize in a fast-paced environment</li><li>Attention to detail and accuracy</li></ul>The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.Klüber Lubrication Yaglama Ürünleri Sanayi ve Ticaret A.S.

Customer Services Specialist

About the Job

About the Company

Freudenberg

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