Senior Pension and Benefits Advisor

Location: Bristol, London, Glasgow or remote

We’re making zero carbon happen

We’re OVO Group, a big family of companies united by a single vision: to get to zero carbon, fast. 

We call this Plan Zero – and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge?

Do great green things with OVO Energy

So much has changed since we launched in 2009.  Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one.

Everyone belongs at OVO

Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences. 

We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you.

Where in the world of OVO will I be working?

Working as part of the Reward team, within the wider People function, this role plays a key part in providing a fantastic people experience through our benefits and pensions offering. This is an exciting opportunity if you’re passionate about total reward and maximizing the value that benefits and pensions can add for our people. 

Internally and externally curious, this role will help bring in new insights and provide expert assistance to the different parts of the business and ensure that our benefits and pensions offering helps build an exceptional & progressive experience for our people where it matters the most.

What will I be doing?

Reporting to our Senior Reward Partner – Pensions and Benefits, you will be the “hands on” owner of the benefits and pensions administration processes for different areas of the business. Supported by a Benefits & Pensions coordinator, you will be instrumental in running the day to day of our benefits and pensions offering, which via our online portal includes flexible benefits, pensions auto-enrolment, total reward statements, a small final salary pension scheme and supporting the senior reward partner to manage our external providers on product and service delivery. 

You willl seek excellence in our benefits and pensions experience and maximize engagement with our offering through great service within the People team and the rest of the business community including with senior partners. 

Key responsibilities include:

• Being responsible for the processing and coordination of the monthly cycle of flexible benefits
• Coach and support our Benefits coordinator in delivering smooth administration and operation of our various benefits and pension schemes.
• Employee data uploads, benefit windows, pensions auto-enrolment, final salary (DB) pension scheme, collaborating closely with external providers and reconciliation of selections and provider invoices.
• Contributing to the shaping of an annual calendar including regular and varied educational comms campaigns and road shows on benefits and pensions. 
• Ensuring the employee journey is clear and engaging, to encourage regular and meaningful participation with flexible benefits across our communities.
• Drawing insights from our benefits and pensions data you will help develop impactful people solutions and recommendations for improvement and greater efficiency.
• Help to maximize the user experience and participation rates by being a subject matter expert. 
• Engaging with Darwin and our external providers to ensure that we are offering the best possible experience of each benefit and pension to our people.
• Improving & mapping our benefits processes, ensuring seamless links between different stakeholders in people & payroll teams. . 
• Resolving, troubleshooting, and to raise as required, any processing anomalies or issues by triaging these between Reward, People teams, Payroll and Darwin or our external providers.   
• Helping to build our employer brand as a progressive, inclusive employer of choice.
• Supervising budget spend for Reward and supporting our Benefits Coordinator as required in raising Pos and processing invoices.
• Contributing as needed to other tactical and strategic People projects.

Is this the job for me?

• You're a people person with proven benefits and pensions (or broad Reward) experience, in a  fast-paced, progressive environment.
• You have a positive determination and tenacity to find a way through complicated situations; you're someone who loves finding ways to better things - a real problem solver!
• You're an excellence seeker with a thirst for data! You have strong organizational skills, great attention to detail and strong Excel/Google Sheets knowledge.
• Confidence working within this dynamic, constantly evolving environment; ability to adapt, manage ambiguity and resilience to work positively under pressure. 
• The ability to manage and prioritize multiple time sensitive projects effectively.
• Confidence in your ability to collaborate closely with employees at all levels and to manage key partner relationships, both internal and external. 
• Excellent interpersonal skills, with strong verbal & written communication skills

Brilliant benefits for a world-changing team

Our people are at the heart of Plan Zero. That’s why we offer plenty of green benefits and progressive policies to make you feel at home.

For starters, you’ll get 34 days of holiday (including bank holidays).

Then there’s Flex Pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here’s a taster of what’s on offer:

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing
With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more

For your lifestyle
With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home 
Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers

For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!