Digital Product Data Analyst

Location: Flexible in UK - Hybrid Working 

 

We’re making zero carbon happen

We’re OVO Group, a big family of companies united by a single vision: to get to zero carbon, fast. 

We call this Plan Zero – and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge?

Do great green things with OVO Energy

So much has changed since we launched in 2009.  Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one.

 

Everyone belongs at OVO

Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences. 

We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you.

 

Where in the world of OVO will I be working?

As OVO moves closer to 5m customers, we are starting to reshape our data teams to enable our strategy to provide a world leading, carbon net zero, and digitally enabled experience. The data teams operate in a federated structure, with both central and embedded teams, to support our growing scale and ambition.

Reporting into the Product Analytics Lead, you will be aligned to a Product domain supporting multiple product teams with data analytics. You’ll be tackling our most important customer experiences and the digital journeys that surround them, including areas like energy propositions, low carbon initiatives, multi-product account management and electric vehicles. 

We're a fast-paced organisation going through an exciting period of growth, and as such the projects you work on will vary in size and scope on a frequent basis.

 

What will I be doing?

• Collaborate with the Heads of Product / Product Managers to ensure they are supported with the data insights they need to be effective. This includes managing incoming requests and promoting opportunities for analytics to help them achieve their goals.
• Develop and implement user friendly reports that support self-serve performance analysis & decision making in OVO’s digital product teams.    Analyse user flows and interactions on our digital products (website, app), with a view to providing insight that guides strategy and development.
• Working in cross-functional teams including UX and software engineering.
• Lead the implementation of online tracking journeys, allowing us to create a clear picture of our members’ digital journeys and their performance.
•  Utilise a range of data sources, including ‘offline’ customer data, to deepen our understanding of customer behaviour and the impact of product developments.
• Design and analyse A/B tests to optimise user interactions and make our online proposition as smooth as possible.
• Take an active role ensuring data is considered in all stages of the product life cycle (scoping, planing, building, post-release analysis)
• Promote best practice, guiding stakeholders and other analysts of various levels in the use of data and analysis techniques.
• Promote ethical best practice in the way all data is used and processed, always ensuring compliance and security is placed first.

 

Is this the job for me?

Essential skills and experience:

• 3+ years in a similar data or analytical role.
• Experience working with product or web analytics solutions, e.g. Mixpanel, Google Analytics, Adobe Analytics, Amplitude, Infinity, or similar
• You will be experienced in core analysis technologies, with excellent SQL & Excel/Sheets skills
• Excellent presentation and communication skills - able to articulate results clearly and concisely to senior stakeholders.
• Can confidently build and present meaningful data visualisations, in Excel/Sheets and ideally a dashboarding platform such as Tableau.
• Can interpret graphical representations of data and make recommendations.
• Statistical knowledge including sampling, significance, hypothesis testing and basic probability theory
• Highly numerate & analytical, able to delve into the detail but understand the strategic view
• Able to document and version control your work so others can pick it up and build on it
• Proven ability to engage productively with internal and external stakeholders
• Experience of working in a fast paced environment where prioritisation is required

 

Ideally you will have…

• Education to degree level in a numeric, scientific or engineering discipline
• Experience in cloud data services, Google Cloud Platform (especially BigQuery), AWS, etc
• Experience with an AB testing framework (e.g. Optimizely, Target etc)
•  An understanding of basic programming principles such as names, types, lists, arrays, control flow, exceptions

 

Brilliant benefits for a world-changing team

Our people are at the heart of Plan Zero. That’s why we offer plenty of green benefits and progressive policies to make you feel at home.

For starters, you’ll get 34 days of holiday (including bank holidays).

Then there’s Flex Pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here’s a taster of what’s on offer:

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing
With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more

For your lifestyle
With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home 
Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers

For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

 

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!