Helpdesk Support

Who you are

As an IT Technician on the Data Systems team you will be providing first line desktop computer, printer, networking, and software support for a diverse group engineers, technicians, and scientists. You are someone who enjoys working with people who have a wide range of computer skills and support needs. You will have an opportunity to work on a variety of challenging technical issues on any given day, often balancing and prioritizing multiple support requests.

• Solve and repair Mac and Windows PC hardware and software issues on client computers and shared lab computers
• Diagnose and correct basic network issues, including troubleshooting wireless access points
• Setup, configure and troubleshoot AV hardware and software, including, video conferencing phones and cameras
• Perform tests, evaluations, and installations of new software and hardware
• Lead Microsoft Active Directory and Google G Suite user accounts and groups
• Run Sila's Brivo key card system. Troubleshoot key card and card reader issues
• Handle IT documentation and client how-to documents
• IT Projects as assigned by Data Systems Leadership

• Minimum of 2 to 3 years of demonstrated ability in an IT support position such as phone support, onsite client support, or AV/IT setup and installation.
• AA degree or equivalent with a focus in IT client support, computer security and networking protocols
• Hands on experience troubleshooting Macintosh and Windows hardware and operating systems and performing hardware upgrades
• An understanding of basic networking concepts (e.g. DHCP, DNS, LDAP) and experience working with enterprise wireless networks
• A demonstrable understanding of G Suite / Workplace, Active Directory, Microsoft Office and task management software
• Preferred background in data cabling installation, electronic door security systems, alarm/security system management

• Able to stand for extended periods of time
• Able to lift up to 50 lbs.
• Able to setup and climb ladders.
• Extended periods of typing