Operations Excellence Associate

ABOUT ZOOMO

At Zoomo, we’re pedaling hard for net-Zero, and our vision is to transition every urban delivery mile to light-electric vehicles. The world is shifting to on-demand delivery and we’re providing the wheels to make it happen.

Zoomo is the world’s leading provider of e-bikes for delivery, we’re a fast growing start-up with operations in the US, UK, France, Spain, Germany, Australia and we’re just getting started.

We’ve raised >US$95m and are a trusted partner to some of the world’s most innovative companies including Uber, DoorDash, Gorillas and Getir. And now we’re looking for more passionate self-starters to grow with us.

Expect to join a fast paced and supportive environment where opportunities are unlimited and your career development is our priority.

Requirements

THE ROLE

The Global Operations team is responsible for ensuring our local markets are set up for success - making sure we have scalable processes and systems in place to deliver for our customers, as we experience a 10x growth in fleet size!

In this new role, you’ll work with internal resources, liaise with relevant stakeholders to drive process improvement programmes and implement these processes globally. You will need to investigate operational and organisational deficiencies within the current processes, map new processes and document these flows . This person will collaborate on a cross functional level and drive continuous improvement through the central and regional teams.

You will be working closely with, and responsible for supporting our growing operations teams around the world to ensure that Zoomo is successful in developing and building a world class operations function.

To be successful in this role, the individual will need to be comfortable working in an ever changing, dynamic environment, be hands-on and have excellent communication, content creation and content management skills.

Candidates with experience working within high-growth, operational business will be suitable for this role. Specific bike and mechanic knowledge is not required (just an optional bonus!)

Key responsibilities include

• Working with the relevant subject matter experts and stakeholders to build and document end to end operational processes
• Project manage the implementation of these processes across central/regional teams
• Adapting and updating operational process and training materials on an ongoing basis, including to support the rollout of new or revised processes and systems
• Curate Knowledge bases of operational processes and internal systems
• Lead operational processes and systems training for internal operations teams
• Support in business process management projects/ initiatives.

Requirements

• Bachelor's degree, with at least 2-3 years experience in operations, operations excellence or process improvement
• Process Excellence certification (i.e. Lean Six Sigma) is not necessary, but would be an additional bonus
• Process building. A knack for designing & implementing complex processes using digital tools.
• Problem solving. Ability to understand a situation, identify and root cause problems, generate and weigh solutions, and identify potential risks.
• Communication skills. Excellent verbal and written communication skills. Ability to communicate succinctly and adjust communication style based on audience.
• Cross functional collaboration. Experience leading through influence instead of authority; ability to communicate and empathize with technical and non-technical stakeholders
• Track record of building things from the beginning and getting things done
• Strong attention to detail
• Owners mindset and an ability to take initiative in a constantly-changing work environment

Benefits

At Zoomo, we celebrate diversity and are committed to creating an inclusive environment and equal opportunities. We offer you the chance to be part of an organisation in hyper-growth mode with plenty of opportunities for personal development, including:

• Competitive salary on offer, plus equity options
• Flexible working hours and a hybrid remote/office work model
• Tech Allowance for BYO device
• Monthly Wellbeing Allowance
• Complimentary Coffee, Snacks and an E-bike
• Pet-friendly office at HQ
• The chance to be part of an organisation in hyper-growth with plenty of opportunity for personal development
• The full support of an experienced management team in helping you meet your targets and your professional development goals
  

Zoomo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Even if you don't think you tick all the boxes, but believe that you have the skills and capabilities to make an impact, we'd love to hear from you.