<div><div>Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries.</div><div> </div><div>Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future!</div></div>Must be available to work on-site at our Bangalore office 5 days per week.About the roleRole requires candidate to work 5 days from office, weekend shift as needed and in night shift. Candidates unwilling for mentioned timings need not apply.What you will be doingTeam Management<ul><li style="font-size:11.0pt;font-family:sans-serif , arial , helvetica;">Lead and mentor team members to deliver results consistently</li><li style="font-size:11.0pt;font-family:sans-serif , arial , helvetica;">Own Key Performance Indicators for your team, manage processes to achieve goals and motivate and train your team</li><li style="font-size:11.0pt;font-family:sans-serif , arial , helvetica;">Manage multi-layer squad and their performance through on-the-job coaching and mentoring</li><li style="font-size:11.0pt;font-family:sans-serif , arial , helvetica;">Plan workforce management for optimal coverage, considering unknown operational challenges or sudden changes in staffing or coverage needs</li><li style="font-size:11.0pt;font-family:sans-serif , arial , helvetica;">Create a fun-engaging-inspiring working environment that encourages personal responsibility, mutual support, trust, and respect</li></ul>Project Management<ul><li style="font-size:11.0pt;font-family:sans-serif , arial , helvetica;">Strong track record of evaluating, analyzing, implementing, leading, and monitoring effective and efficient processes to improve center efficiency and staff performance proactively</li><li style="font-size:11.0pt;font-family:sans-serif , arial , helvetica;">Analyze support metrics and processes while developing more effective techniques and strategies as needed</li><li style="font-size:11.0pt;font-family:sans-serif , arial , helvetica;">Create specific project plans with clear deliverables while managing deadlines and responsibly managing resources and risk</li><li style="font-size:11.0pt;font-family:sans-serif , arial , helvetica;">Investigate low customer satisfaction scores and negative customer feedback, identify the root cause, and create an action plan for current and future resolutions</li></ul>Execution<ul><li style="font-size:11.0pt;font-family:sans-serif , arial , helvetica;">Identify critical insights and provide improvement recommendations to product teams</li><li style="font-size:11.0pt;font-family:sans-serif , arial , helvetica;">Identify barriers to operational excellence and develop new processes to increase efficiency among the team and the organization</li><li style="font-size:11.0pt;font-family:sans-serif , arial , helvetica;">Participate in hiring drives and onboard eligible candidates</li></ul> Stakeholder management<ul><li style="font-size:11.0pt;font-family:sans-serif , arial , helvetica;">Collaborate with different cross-functional supervisors and managers</li><li style="font-size:11.0pt;font-family:sans-serif , arial , helvetica;">Identify operational issues and help improve processes performance </li></ul>Who you are and what you bring<ul><li>Should be a Graduate – B.E/ B.Tech Graduate</li><li>Should have a minimum of 5 years of experience in n multi-channeled support environment with a minimum of 2 years as a supervisor managing a minimum of 10 reports</li><li>Strong verbal and written communications skills in English is a must</li><li>Computer literate (PC skills essential, Mac OS desirable)</li><li>General understanding electrical concepts, AC &amp; DC circuits, electrical or electronics background would be highly desirable</li><li>Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers</li></ul>Project management experience is a bonus.  <div>  </div>

At Enphase, we think big. We’re on a mission to bring solar energy to the next level, one where it’s ready to meet the energy demands of an entire globe. As we work towards our vision for a solar-powered planet, we never lose sight of the three commitments that have guided us from the beginning: innovation, quality, and responsibility.
We’ve always pushed the boundaries of solar technology, ever since our founders took one look at a string inverter and knew they could do better. We’re still at it. We’re passionate about developing new technologies that make energy more intelligent, more connected, and more cost effective than ever before.

Mission
To deliver technology solutions that make clean energy affordable, reliable and accessible to all.

Values
We are experts in our discipline and love what we do
We are passionate about winning
We have high aspirations and set bold goals
We are enthusiastic about delivering the best customer experience
We are open, honest, transparent and respectful with our colleagues

Vision
The world's leading clean energy solution provider

We're changing energy. Come join us.

Customer Support Supervisor

<div><div>Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries.</div><div>&nbsp;</div><div>Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future!</div></div>Must be available to work on-site at our Bangalore office&nbsp;5&nbsp;days per week.About the roleRole requires candidate to work 5 days from office, weekend shift as needed and in night shift. Candidates unwilling for mentioned timings need not apply.What you will be doingTeam Management<ul><li>Lead and mentor team members to deliver results consistently</li><li>Own Key Performance Indicators for your team, manage processes to achieve goals and motivate and train your team</li><li>Manage multi-layer squad and their performance through on-the-job coaching and mentoring</li><li>Plan workforce management for optimal coverage, considering unknown operational challenges or sudden changes in staffing or coverage needs</li><li>Create a fun-engaging-inspiring working environment that encourages personal responsibility, mutual support, trust, and respect</li></ul>Project Management<ul><li>Strong track record of evaluating, analyzing, implementing, leading, and monitoring effective and efficient processes to improve center efficiency and staff performance proactively</li><li>Analyze support metrics and processes while developing more effective techniques and strategies as needed</li><li>Create specific project plans with clear deliverables while managing deadlines and responsibly managing resources and risk</li><li>Investigate low customer satisfaction scores and negative customer feedback, identify the root cause, and create an action plan for current and future resolutions</li></ul>Execution<ul><li>Identify critical insights and provide improvement recommendations to product teams</li><li>Identify barriers to operational excellence and develop new processes to increase efficiency among the team and the organization</li><li>Participate in hiring drives and onboard eligible candidates</li></ul>&nbsp;Stakeholder management<ul><li>Collaborate with different cross-functional supervisors and managers</li><li>Identify operational issues and help improve processes performance&nbsp;</li></ul>Who you are and what you bring<ul><li>Should be a Graduate – B.E/ B.Tech Graduate</li><li>Should have a minimum of 5 years of experience in n multi-channeled support environment with a minimum of 2 years as a supervisor managing a minimum of 10 reports</li><li>Strong verbal and written communications skills in English is a must</li><li>Computer literate (PC skills essential, Mac OS desirable)</li><li>General understanding electrical concepts, AC &amp; DC circuits, electrical or electronics background would be highly desirable</li><li>Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers</li></ul>Project management experience is a bonus.&nbsp;&nbsp;<div> &nbsp;</div>

Customer Support Supervisor

About the Job

About the Company

EnPhase Energy

Similar Jobs

Customer Operations Supervisor

Customer Operations Supervisor

Manager, Technical Support

Manager, Technical Support

Field Service Coordinator - GERMAN

Field Service Coordinator - GERMAN

Customer Support Specialist

Customer Support Specialist

Customer Service Representative

Customer Service Representative

Senior Product support specialist

Senior Product support specialist

Customer Services Coordinator

Customer Services Coordinator

Business Customer Service Lead Agent

Business Customer Service Lead Agent

Customer Service Manager

Customer Service Manager

Customer Service Specialist

Customer Service Specialist