Lime is the largest global shared micromobility business, operating in close to 30 countries across five continents. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered more than one billion rides in cities around the world. Named a 2025 Time 100 Most Influential Company, Lime continues to set the pace for shared micromobility globally, spurring a new generation of clean alternatives to car ownership. As Operations Manager at Lime you drive Lime’s growth and operational strategy in New York City. You are the voice of Lime with city officials, community members, and businesses promoting safety, increasing ridership and understanding of what local riders want. You are the voice of Operations to internal stakeholders and an internal collaborator. You work cross-functionally with government relations, central ops, product, etc. and will execute the market strategy while optimizing the fleet for the market. You will also maintain your market’s P&amp;L and you’ll manage a small team, providing guidance and coaching to ensure everyone performs at their best.This is a high-impact, cross-functional role that requires strong project management, strategic thinking, financial planning, and stakeholder management skills. In this role, you'll make a significant impact in the fast-evolving world of micromobility. If you’re a critical thinker who thrives in a fast-paced, data-driven environment and has a passion for building teams and scaling operations, we want to hear from you.This is a remote position with a preference for candidates residing in the New York to maintain effective collaboration across teams.What You’ll Do:<ul style=""><li>Be the operational expert for New York, championing operational excellence, owning end-to-end operational improvements, advising cross-functional reams and engaging in strategic discussions with key external stakeholders including city officials</li><li>Define and implement operations strategies to expand Lime’s service area, improve ridership and increase market share across New York City.</li><li>Build and maintain relationships that drive community support and ensure compliance with local policies and regulations. Act as the primary point of contact for city officials, regulators, and local business partners.</li><li>Coordinate the RFP process for expansion opportunities and service area agreements. Conduct market research and competitive analysis to identify areas for improvement and growth.</li><li>Monitor performance and take ownership of key metrics that drive the market's P&amp;L.</li><li>Manage our relationships with out-of-warehouse Logistics Providers</li><li>Represent Lime in partnership with our Government Relations team meeting with local officials, business owners and customers as a representative of Lime to ensure compliance with regulations and to build relationships with key external stakeholders</li><li>Spearhead safety initiatives for our riders and vehicles to ensure safety remains the #1 priority</li><li>Create a positive, inclusive, and safe workplace where people genuinely want to work.</li></ul>About You:<ul style=""><li>4+ years work experience in operations, consulting, engineering, or similar fields<ul style=""><li>Demonstrated track record of achieving business outcomes</li><li>Ability to understand metrics, P&amp;Ls, KPIs and the levers to pull to drive results</li></ul></li><li>1+ years people management experience</li><li>Strong Stakeholder Management: Ability to build and manage relationships with city officials, regulatory bodies, and other key external partners.</li><li>Financial Acumen: Comfortable leveraging data to visualize the impact of investments to drive profitability</li><li>Operational &amp; Strategic: Strong ability to balance regional strategy with day-to-day execution, turning high-level goals into actionable plans and driving market performance.</li><li>Data-Driven and Analytical: Drive recommendations based on data-driven insights, financial/cost modeling, and risk assessments.</li><li>Excellent Communicator: Develop and deliver high-impact presentations, roadmaps, and reports utilizing data to convey business performance and strategic recommendations</li><li>Problem-Solving &amp; Process Improvement: Identify and address operational challenges swiftly. Your creativity and process optimization skills will be crucial in resolving issues and improving service.</li><li>Advanced Knowledge of Excel or Google Sheets and SQL: Proficiency in spreadsheet modeling and data analysis is a major plus.</li><li>Relentlessly Curious: Always wanting to dig deeper and understand the "why" — particularly when it comes to understanding customer needs and market trends.</li><li>You bring energy, enthusiasm, and a collaborative mindset that inspires others and strengthens the team culture!</li></ul>#LI-Onsite#LI-PD1U.S. Based Candidate - What We Offer<ul style=""><li>Comprehensive Health &amp; Wellness: A choice of medical, dental, and vision plans, with Lime covering 100% of the employee-only premium for many plans. We also provide company-paid life and disability insurance and company-funded mental health benefits.</li><li>Financial &amp; Retirement Planning: 401(k) plan with both pre-tax and Roth options, and access to a Health Savings Account (HSA) with a monthly company contribution.</li><li>Family &amp; Fertility Support: Paid parental leave for birthing and non-birthing parents, plus fertility and family-forming benefits.</li><li>Time Off &amp; Flexibility: Flexible vacation policy for exempt employees, paid sick time, and a calendar of paid company holidays.</li><li>Unique Lime Perks: Complimentary use of Lime vehicles in participating cities, a monthly phone allowance, dedicated learning and development days, and access to perks including One Medical, Wellhub, and Headspace.</li></ul>Note: Benefits and perks vary depending on role, location, and plan eligibility.Annual performance bonus, equity and benefits may be provided as part of the compensation package, depending on the position offered. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the candidate’s location of residence, the successful candidate's skills, experience and other qualifications. In addition to base salary, some roles may be eligible for a variable performance-bonus based on a combination of company performance, employee performance, and management discretion.If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences. If you require a reasonable accommodation during the application or hiring process, please email recruiting-operations@li.me for assistance.

SMART MOBILITY FOR THE MODERN WORLD:
Lime is founded on a simple idea that all communities deserve access to smart, affordable mobility.
Through the equitable distribution of shared scooters, bikes and transit vehicles, we aim to reduce dependence on personal automobiles for short distance transportation and leave future generations with a cleaner, healthier planet.

Operations Manager

Lime is the largest global shared micromobility business, operating in close to 30 countries across five continents. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered more than one billion rides in cities around the world. Named a 2025 Time 100 Most Influential Company, Lime continues to set the pace for shared micromobility globally, spurring a new generation of clean alternatives to car ownership. As Operations Manager at Lime you drive Lime’s growth and operational strategy in New York City. You are the voice of Lime with city officials, community members, and businesses promoting safety, increasing ridership and understanding of what local riders want. You are the voice of Operations to internal stakeholders and an internal collaborator. You work cross-functionally with government relations, central ops, product, etc. and will execute the market strategy while optimizing the fleet for the market. You will also maintain your market’s P&amp;L and you’ll manage a small team, providing guidance and coaching to ensure everyone performs at their best.This is a high-impact, cross-functional role that requires strong project management, strategic thinking, financial planning, and stakeholder management skills. In this role, you'll make a significant impact in the fast-evolving world of micromobility. If you’re a critical thinker who thrives in a fast-paced, data-driven environment and has a passion for building teams and scaling operations, we want to hear from you.This is a remote position with a preference for candidates residing in the New York to maintain effective collaboration across teams.What You’ll Do:<ul><li>Be the operational expert for New York, championing operational excellence, owning end-to-end operational improvements, advising cross-functional reams and engaging in strategic discussions with key external stakeholders including city officials</li><li>Define and implement operations strategies to expand Lime’s service area, improve ridership and increase market share across New York City.</li><li>Build and maintain relationships that drive community support and ensure compliance with local policies and regulations. Act as the primary point of contact for city officials, regulators, and local business partners.</li><li>Coordinate the RFP process for expansion opportunities and service area agreements. Conduct market research and competitive analysis to identify areas for improvement and growth.</li><li>Monitor performance and take ownership of key metrics that drive the market's P&amp;L.</li><li>Manage our relationships with out-of-warehouse Logistics Providers</li><li>Represent Lime in partnership with our Government Relations team meeting with local officials, business owners and customers as a representative of Lime to ensure compliance with regulations and to build relationships with key external stakeholders</li><li>Spearhead safety initiatives for our riders and vehicles to ensure safety remains the #1 priority</li><li>Create a positive, inclusive, and safe workplace where people genuinely want to work.</li></ul>About You:<ul><li>4+ years work experience in operations, consulting, engineering, or similar fields<ul><li>Demonstrated track record of achieving business outcomes</li><li>Ability to understand metrics, P&amp;Ls, KPIs and the levers to pull to drive results</li></ul></li><li>1+ years people management experience</li><li>Strong Stakeholder Management: Ability to build and manage relationships with city officials, regulatory bodies, and other key external partners.</li><li>Financial Acumen: Comfortable leveraging data to visualize the impact of investments to drive profitability</li><li>Operational &amp; Strategic: Strong ability to balance regional strategy with day-to-day execution, turning high-level goals into actionable plans and driving market performance.</li><li>Data-Driven and Analytical: Drive recommendations based on data-driven insights, financial/cost modeling, and risk assessments.</li><li>Excellent Communicator: Develop and deliver high-impact presentations, roadmaps, and reports utilizing data to convey business performance and strategic recommendations</li><li>Problem-Solving &amp; Process Improvement: Identify and address operational challenges swiftly. Your creativity and process optimization skills will be crucial in resolving issues and improving service.</li><li>Advanced Knowledge of Excel or Google Sheets and SQL: Proficiency in spreadsheet modeling and data analysis is a major plus.</li><li>Relentlessly Curious: Always wanting to dig deeper and understand the "why" — particularly when it comes to understanding customer needs and market trends.</li><li>You bring energy, enthusiasm, and a collaborative mindset that inspires others and strengthens the team culture!</li></ul>#LI-Onsite#LI-PD1U.S. Based Candidate - What We Offer<ul><li>Comprehensive Health &amp; Wellness: A choice of medical, dental, and vision plans, with Lime covering 100% of the employee-only premium for many plans. We also provide company-paid life and disability insurance and company-funded mental health benefits.</li><li>Financial &amp; Retirement Planning: 401(k) plan with both pre-tax and Roth options, and access to a Health Savings Account (HSA) with a monthly company contribution.</li><li>Family &amp; Fertility Support: Paid parental leave for birthing and non-birthing parents, plus fertility and family-forming benefits.</li><li>Time Off &amp; Flexibility: Flexible vacation policy for exempt employees, paid sick time, and a calendar of paid company holidays.</li><li>Unique Lime Perks: Complimentary use of Lime vehicles in participating cities, a monthly phone allowance, dedicated learning and development days, and access to perks including One Medical, Wellhub, and Headspace.</li></ul>Note: Benefits and perks vary depending on role, location, and plan eligibility.Annual performance bonus, equity and benefits may be provided as part of the compensation package, depending on the position offered. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the candidate’s location of residence, the successful candidate's skills, experience and other qualifications. In addition to base salary, some roles may be eligible for a variable performance-bonus based on a combination of company performance, employee performance, and management discretion.If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences. If you require a reasonable accommodation during the application or hiring process, please email recruiting-operations@li.me for assistance.

Operations Manager

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Lime

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