Location:Raleigh, North Carolina, United StatesJob ID: R0099350Date Posted:2025-07-17Company Name:HITACHI ENERGY USA INCProfession (Job Category):IT, Telecom &amp; InternetJob Schedule: Full timeRemote:NoJob Description:Are you looking for that next step senior leadership role of being a North America IT leader with end-to-end delivery responsibility in a global multibillion dollar enterprise company? Are you looking for an opportunity to live in Raleigh, North Carolina?Are you inspired and looking for an enterprise company that is investing and committed to our digital transformation journey and executing this in IT right now with big plans to transform our organization over the next 5 years?Hitachi Energy Transformers- Business Solutions IT Organization is seeking a North America HUB IT Service Delivery Manager. The role will be based in our North America HQ in Raleigh, NC. The role is responsible for multiple factories and offices in USA, Canada, and Mexico for end-to-end IT service delivery.This role is accountable for overall North America IT contribution and value-add to the business, translating business goals into IT landscape and ensuring effective implementation in partnership with Functional/North America organization.  You support development and ensure communication and compliance of IT strategies/activities to maximize efficiency for North America/Factory IT and Business processes for technology tools.  Job Role Overview:As Director - IT Service Delivery North America you are responsible for developing, implementing and executing the IT delivery capability within hub area of responsibility to either plan, build, run or support IT solutions for a region with multiple function site offices and/or factories. You are providing the interface to the business, consulting with the North America Business Unit leads, IT stakeholders and application owners within the business on IT-related topics.​ This position is a stakeholder facing role and requires management of expectations within the business. You lead a multi-national team of managers and/or IT Specialists, providing appropriate and efficient IT Solutions/IT Services to a defined geographic area/ Region, possibly manage hosted IT resources and support global IT projects in respect of regional implementation. Act as an IT Business Partner for the related geographical management or for the appropriate regional management​.Your Responsibilities• Lead a multi-national team of managers providing appropriate and efficient IT Solutions/IT Services to a defined geographic area/ Region and support global IT projects in respect of North America• Implement the global standard IT operating model, oversee Service and Project Delivery, and ensure that the business voice is an integral part of the PG IT operating model ​• Accountable for development and management of an organizational entity for delivering IT services, solutions, and activities in North America• Accountable for end-to-end IT service delivery including onsite services, IT/OT Cybersecurity, business applications, infrastructure service delivery, day to day operational management at the sites, and overall digital transformation of factories.• Aggregate demands for new and improved IT Infrastructure services required by the business and ensure overall business satisfaction with existing Infrastructure services• Collaborates with the Business Unit IT Management, IT stakeholder and 3rd Party IS Suppliers and across Hubs• Is accountable for the assigned Country scope towards Hitachi Energy Business and functions that delivery of business processes/projects supporting IS systems/projects is aligned to Business and functions needs, resulting in improved efficiency, effectiveness, quality and/or operational functionality​.Your Experience:• Bachelor’s Degree  (preferably Engineering or Computer Science)​ or 10+ Years  senior manager experience in IT delivery management role across regional geographies. Role requires employee to be USA Citizen or USA Permanent Resident.• 5+ years experience in IT delivery management role across regional geographies• 5+ years experience in manufacturing operations methods, process, and change management.• 5+ years experience in project management of complex global projects including IT system integrationTools:• MS Office Products​-Excel, Word, Sharepoint, Teams, Outlook• SNOW Service Now Enterprise IT Management Platform.• Business IT Internal Applications and tools• SAP​ S4Hana• Information/Data &amp; Analytics/Business IntelligenceMethodologies• ITIL 4 Preferred• L6S Lean 6 Sigma Certified• Project ManagementEqual Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities <h2>Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website.  Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2></h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2>

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world&rsquo;s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries.

Director - IT Service Delivery North America

Location:Raleigh, North Carolina, United StatesJob ID: R0099350Date Posted:2025-07-17Company Name:HITACHI ENERGY USA INCProfession (Job Category):IT, Telecom &amp; InternetJob Schedule:&nbsp;Full timeRemote:NoJob Description:Are you looking for that next step senior leadership role of being a North America IT leader with end-to-end delivery responsibility in a global multibillion dollar enterprise company? Are you looking for an opportunity to live in Raleigh, North Carolina?Are you inspired and looking for an enterprise company that is investing and committed to our digital transformation journey and executing this in IT right now with big plans to transform our organization over the next 5 years?Hitachi Energy Transformers- Business Solutions IT Organization is seeking a North America HUB IT Service Delivery Manager. The role will be based in our North America HQ in Raleigh, NC. The role is responsible for multiple factories and offices in USA, Canada, and Mexico for end-to-end IT service delivery.This role is accountable for overall North America IT contribution and value-add to the business, translating business goals into IT landscape and ensuring effective implementation in partnership with Functional/North America organization.&nbsp; You support development and ensure communication and compliance of IT strategies/activities to maximize efficiency for North America/Factory IT and Business processes for technology tools.&nbsp; Job Role Overview:As Director - IT Service Delivery North America you are responsible for developing, implementing and executing the IT delivery capability within hub area of responsibility to either plan, build, run or support IT solutions for a region with multiple function site offices and/or factories. You&nbsp;are providing the interface to the business, consulting with the North America Business Unit leads, IT stakeholders and application owners within the business on IT-related topics.​ This position is a stakeholder facing role and requires management of expectations within the&nbsp;business. You&nbsp;lead&nbsp;a multi-national team of managers and/or IT Specialists, providing appropriate and efficient IT&nbsp;Solutions/IT&nbsp;Services to a defined geographic area/&nbsp;Region, possibly manage hosted IT resources and support global IT projects in respect of regional&nbsp;implementation. Act as an IT&nbsp;Business Partner for the related geographical management or for the appropriate&nbsp;regional management​.Your Responsibilities• Lead&nbsp;a multi-national team of managers providing appropriate and efficient IT&nbsp;Solutions/IT&nbsp;Services to a defined geographic area/&nbsp;Region and support global IT projects in respect of North America• Implement&nbsp;the global standard IT operating model, oversee&nbsp;Service and Project Delivery, and ensure that&nbsp;the business voice is an integral part of the PG&nbsp;IT operating model&nbsp;​• Accountable for development and management&nbsp;of an organizational entity for delivering IT&nbsp;services, solutions, and activities&nbsp;in North America• Accountable for end-to-end IT service delivery including onsite services, IT/OT Cybersecurity, business applications, infrastructure service delivery, day to day operational management at the sites, and overall digital transformation of factories.• Aggregate demands for new and improved IT&nbsp;Infrastructure services required by the business&nbsp;and ensure overall business satisfaction with&nbsp;existing Infrastructure services• Collaborates with the Business Unit IT&nbsp;Management,&nbsp;IT stakeholder and 3rd Party IS Suppliers and across Hubs• Is accountable for the&nbsp;assigned Country scope towards&nbsp;Hitachi Energy Business and&nbsp;functions that delivery of business processes/projects&nbsp;supporting IS systems/projects is aligned to&nbsp;Business and&nbsp;functions needs, resulting in improved efficiency,&nbsp;effectiveness, quality and/or operational functionality​.Your Experience:• Bachelor’s Degree&nbsp;&nbsp;(preferably&nbsp;Engineering&nbsp;or&nbsp;Computer&nbsp;Science)​ or 10+ Years &nbsp;senior manager experience in IT delivery management role across regional geographies. Role requires employee to be USA Citizen or USA Permanent Resident.• 5+&nbsp;years experience&nbsp;in IT delivery management role across regional geographies• 5+&nbsp;years experience in manufacturing operations methods, process, and change management.• 5+&nbsp;years experience in project management of complex global projects including IT system integrationTools:• MS Office Products​-Excel, Word, Sharepoint, Teams, Outlook• SNOW Service Now Enterprise IT Management Platform.• Business IT Internal Applications and tools• SAP​ S4Hana• Information/Data &amp; Analytics/Business IntelligenceMethodologies• ITIL 4 Preferred• L6S Lean 6 Sigma Certified• Project ManagementEqual Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities <h2>Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. &nbsp;Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2></h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2>

Director - IT Service Delivery North America

About the Job

About the Company

HITACHI ENERGY

Similar Jobs

IT Project Governance & Excellence Expert

IT Project Governance & Excellence Expert

Director of IT Integration - Retail Energy Sector

Director of IT Integration - Retail Energy Sector

IT Manager

IT Manager

Manufacturing IT Infrastructure Delivery Specialist

Manufacturing IT Infrastructure Delivery Specialist

Manager IT Digital USCAN

Manager IT Digital USCAN

Global Mobility Business and Systems Manager

Global Mobility Business and Systems Manager

IT Project Manager for Finance Domain

IT Project Manager for Finance Domain

IT Technology Leader

IT Technology Leader

Client Tech Specialist

Client Tech Specialist

Service Delivery Manager

Service Delivery Manager