Contractor Operations Manager

Our Sealed Contractor Operations Manager will be the contractors’ primary contact, serving as their voice and advocate, ensuring they have a great experience throughout their partnership with Sealed, and ensuring our goals are met. This role has a strong emphasis on relationship building, communication, and results-oriented partnerships. 

Who are we?

Sealed is a climate tech company on a mission to stop home energy waste and electrify all homes.

Sealed designs, manages, and finances home weatherization and electrification projects, making it easy and affordable for people to be more comfortable while using less energy. Our proven holistic approach can reduce energy use by 50% and takes a home completely off of fossil fuels with upgrades like high-performance insulation, air sealing, and heat pump HVAC. Our expert team designs the right solution, matches top-rated local contractors, and manages the project start to finish. Sealed covers the upfront costs, and we’re accountable to impact: if we don’t cut energy waste, we don’t get paid.

Sealed, one of Fast Company’s top ten most innovative energy companies of 2021, is venture backed and based in New York City. Learn more at sealed.com.

What will you do?

As Sealed Contractor Operations Manager, you will lead our transformative effort to scale high-quality home efficiency installations. Sealed is the first company to remotely sell large home efficiency improvements, and a crucial ingredient to our success is mutually beneficial partnerships with best-in-brand, high-quality contractors and manufacturers, to install the projects that Sealed originates. 

Sealed is also the first company to offer a performance-based financing program. You are therefore also a key stakeholder who ensures our installations meet the highest possible quality standards to maximize energy savings in every home. More specific details on the day-to-day include:

• Onboard new Contractors, getting them up to speed on Sealed’s product and service standards, proprietary technology, and Service Journey SLA’s.
• Train and support contractors, ensuring they are obsessing about the customer experience throughout their Service Journey.  
• Set expectations for contractor adherence to agreed-upon timelines and standards (SLA).
• Serve as the first point of escalation for Contractor Partners with the Sealed Implementation team.
• Build forecasted contractor capacities within both mature and developing markets to balance supply and demand.
• Troubleshoot Contractor performance challenges and resolve.
• Drive retention of high performing contractors, as well as identify, performance manage, and replace low-performing Contractors in our portfolio as needed.
• Influence growth of contractor installation capacity both individually and in the overall pipeline to meet Sealed’s forecasted growth plan.
• Provide feedback from contractors to relevant internal stakeholders (Solution Engineering, Account Management, Sales).
• Build a contractor community, share best practices, and retaining contractors via 1 on 1’s and Contractor Summits monthly and quarterly.

What does success look like?

• Provide a world-class contractor first-mile experience (from onboarding through first projects).
• A balanced contractor capacity that meets Sealed’s customer demand while maintaining consistent volume with individual contractors.
• Sealed customer projects are installed quickly, profitably, and at high-quality levels that generate high customer satisfaction ratings.
• Contractors proudly reference their experience partnering with Sealed.
• Strong Partnerships with newly sourced and existing contractors where you understand the challenges they face and communicate them internally to improve the contractor experience (example: what is keeping them up at night? What are the blockers for their success? Staffing? Marketing? Cash Flow?).
• Build a robust contractor partnership operation that will sustain Sealed’s growth and make Sealed an irresistible partnership for potential contractors.

Requirements

• 3+ years of experience working with home improvement contractors
• Basic understanding of construction
• Ability to identify market trends and forecast capacity vs. demand
• Proven experience in onboarding, and managing contractors to a third party service of some kinds
• Experience in a “physical” and operationally complex industry
• Proficiency with various computer systems including MS Office or comparable G Suite products (Excel and PowerPoint)
• Must be comfortable in a startup environment
• Strong writing skills with experience writing Standard Operating Procedures a plus

Nice-to-have

• Prior experience in creating and presenting pitch decks showcasing our value proposition 
• Experience in the HVAC industry
• Familiarity with government or utility programs, permitting or licensing
• Familiarity with CRM, organization, and scheduling software (i.e. Salesforce, Asana)

Compensation/Benefits

• Competitive salary
• Flexible PTO
• Stock options
• Health benefits, including some focused on mental health 
• 401(k) plan
• Paid family leave 
• Paid medical leave
• Work from home stipend 
• Learning & development stipend
• Flexible work environment: work remotely from anywhere within the US or from our headquarters office in NYC