Are you that enthusiastic Team Leader who wants to work with our team to bring a new generation of industrial heat pumps and refrigeration compressors to the market? Will you help our customers become sustainable with our energy-efficient and CO2 emission-free solutions? Grasso Technology Center Piston Compressors, part of the GEA Group, is a leading Dutch company (since 1858) where complex refrigeration compressors and heat pumps are developed and produced for our customers worldwide, particularly in the beverage and food industry. With a continuous focus on innovation and market leadership, over 100 expert and motivated colleagues work in the Brabant capital in a modern (LEAN) working environment within a historic factory building. The energy transition won’t wait – and neither do you! A job where you work with the latest sustainable cooling and heating systems. Solve technical challenges, advise customers, and make an impact on global energy efficiency. At GEA, we’re looking for Team Lead Technical Service Support, ready for a dynamic and varied role!Responsibilities / TasksAs a Team Lead Technical Service Support you will be the link between the internal and external customer during daily operations at location TCPC Grasso Den Bosch. Your mission? Ensure &amp; secure customer satisfaction &amp; perform at the best for clients in the industrial sectors.Your Responsibilities:<ul><li>Technical support – coordinate daily back-office operations to ensure customer satisfaction.</li><li>Communicator representing our production to internal and external customers.</li><li>Handling warranty cases, operational and delegated commercial.</li><li>Training &amp; development – Coordination of GEA staff and customers trainings.</li><li>Support the recourse planner to ensure operational effectiveness of our Field Specialists.</li><li>KPI’s reporting using ERP system SAP.</li><li>Collaborate with other factory departments in Den Bosch &amp; TSS in Berlin to ensure quality items are addressed correctly and follow up.</li></ul>Your Profile / Qualifications<ul><li>HBO education level in Electrical or Mechanical Engineering.</li><li>5+ years of experience in industrial refrigeration. Heat pump experience is a plus.</li><li>Inspiring natural driven leader with hands on mentality.</li><li>A strong customer-focused approach – you see solutions, not problems.</li><li>Skilled in problem analysis and troubleshooting.</li><li>Excellent communication skills – you collaborate with colleagues and customers.</li><li>Language skills: Fluent in Dutch and English (oral &amp; written) German, Spanish is a plus.</li><li>Flexible with travel – occasional travel required, but no long-term assignments.</li></ul>Our offer:<ul><li>A challenging job in an international environment.</li><li>Competitive salary and 8% holiday payment.</li><li>27 vacation days and 13 ADV days based on full-time employment.</li><li>Travel allowance.</li><li>Participation pension fund (PME).</li><li>Possibility of collective health insurance.</li></ul>What happens once your  application is submitted?You will receive an email when your application has been processed.One of our Talent Acquisition Partners will review and verify if the application meets the qualifications of the role.If your application has been successfully verified, you will be invited to a first interview either virtually or face-to-face.Usually after the second/third interview round we will make a decision. Please do not hesitate to reach out to our team at any stage of your application.Did we spark your interest? Then please click apply above to access our guided application process.

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<div id="ember59" class="ember-view organization-about-module__content-consistant-cards-description">GEA is one of the largest technology suppliers for food processing and a wide range of other industries. The global group specializes in machinery, plants, as well as process technology and components. GEA provides sustainable solutions for sophisticated production processes in diverse end-user markets and offers a comprehensive service portfolio.</div>
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Team Lead Technical Service Support

Are you that enthusiastic Team Leader who wants to work with our team to bring a new generation of industrial heat pumps and refrigeration compressors to the market? Will you help our customers become sustainable with our energy-efficient and CO2 emission-free solutions? Grasso Technology Center Piston Compressors, part of the GEA Group, is a leading Dutch company (since 1858) where complex refrigeration compressors and heat pumps are developed and produced for our customers worldwide, particularly in the beverage and food industry. With a continuous focus on innovation and market leadership, over 100 expert and motivated colleagues work in the Brabant capital in a modern (LEAN) working environment within a historic factory building. The energy transition won’t wait – and neither do you! A job where you work with the latest sustainable cooling and heating systems. Solve technical challenges, advise customers, and make an impact on global energy efficiency. At GEA, we’re looking for Team Lead Technical Service Support, ready for a dynamic and varied role!Responsibilities / TasksAs a Team Lead Technical Service Support you will be the link between the internal and external customer during daily operations at location TCPC Grasso Den Bosch. Your mission? Ensure &amp; secure customer satisfaction &amp; perform at the best for clients in the industrial sectors.Your Responsibilities:<ul><li>Technical support – coordinate daily back-office operations to ensure customer satisfaction.</li><li>Communicator representing our production to internal and external customers.</li><li>Handling warranty cases, operational and delegated commercial.</li><li>Training &amp; development – Coordination of GEA staff and customers trainings.</li><li>Support the recourse planner to ensure operational effectiveness of our Field Specialists.</li><li>KPI’s reporting using ERP system SAP.</li><li>Collaborate with other factory departments in Den Bosch &amp; TSS in Berlin to ensure quality items are addressed correctly and follow up.</li></ul>Your Profile / Qualifications<ul><li>HBO education level in Electrical or Mechanical Engineering.</li><li>5+ years of experience in industrial refrigeration. Heat pump experience is a plus.</li><li>Inspiring natural driven leader with hands on mentality.</li><li>A strong customer-focused approach – you see solutions, not problems.</li><li>Skilled in problem analysis and troubleshooting.</li><li>Excellent communication skills – you collaborate with colleagues and customers.</li><li>Language skills: Fluent in Dutch and English (oral &amp; written) German, Spanish is a plus.</li><li>Flexible with travel – occasional travel required, but no long-term assignments.</li></ul>Our offer:<ul><li>A challenging job in an international environment.</li><li>Competitive salary and 8% holiday payment.</li><li>27 vacation days and 13 ADV days based on full-time employment.</li><li>Travel allowance.</li><li>Participation pension fund (PME).</li><li>Possibility of collective health insurance.</li></ul>What happens once your &nbsp;application is submitted?You will receive an email when your application has been processed.One of our Talent Acquisition Partners will review and verify if the application meets the qualifications of the role.If your application has been successfully verified, you will be invited to a first interview either virtually or face-to-face.Usually after the second/third interview round we will make a decision. Please do not hesitate to reach out to our team at any stage of your application.Did we spark your interest? Then please click apply above to access our guided application process.

Team Lead Technical Service Support

About the Job

About the Company

GEA

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