<div class='\"job-descr' content> <h1 style='\"line-height:' margin-top: margin-bottom:> Customer Success/Senior Customer Success Manager (Remote) </h1> <h3 style='\"line-height:' margin-top: margin-bottom:>Who We Are</h3> <a style='\"text-decoration:' none href="%5C%22https://www.bidgely.com/company/%5C%22">Bidgely</a> (which means \"electricity\" in Hindi) is an AI-powered SaaS Company accelerating a clean energy future by enabling energy companies and consumers to make data-driven energy-related decisions. <h3 style='\"line-height:' margin-top: margin-bottom:>What We Do</h3> Powered by our unique patented technology, Bidgely's UtilityAI™ Platform transforms multiple dimensions of customer data - such as energy consumption, demographics, and interactions into deeply accurate and actionable consumer energy insights. We leverage these insights to empower each customer with personalized recommendations tailored to their individual personality and lifestyle, usage attributes, behavioral patterns, purchase propensity and beyond. <h3 style='\"line-height:' margin-top: margin-bottom:>How We Do It</h3> From a distributed energy resources (DER) and grid edge perspective, Bidgely is advancing smart meter innovation with data-driven solutions for solar PVs, electric vehicle (EV) detection, EV behavioral load shifting and managed charging, energy theft, short-term load forecasting, grid analytics and time of use (TOU) rate designs. Bidgely’s UtilityAI™ energy analytics provides deep visibility into generation and consumption for better peak load shaping and grid planning and delivers targeted recommendations for new value-added products and services. For more information, please visit <a href="%5C%22https://www.bidgely.com%5C%22">www.bidgely.com</a> or the Bidgely blog at bidgely.com/blog. <h3 style='\"line-height:' margin-top: margin-bottom:>How You Fit In</h3> As a Senior Customer Success Manager (SCSM), you will own the successful delivery of post launch projects and overall customer satisfaction. As part of Bidgely’s revenue organization, you will coordinate cross-functionally with our product, engineering, marketing, and sales teams to deliver multi-year, multi-million dollar regulated utility contracts. The Senior Customer Success Manager is responsible for resolving client issues, researching problems, and making recommendations for potential enhancements and modifications (cross-selling and upselling). Through relationship building and a value-based, consultative sales approach you will maintain and increase sales by cultivating relationships to meet customer operational needs. The Senior Customer Success Manager position reports to the Director of Customer Success. As a Senior Customer Success Manager you will: <ul style='\"margin-top:' margin-bottom:> <li style='\"font-size:' font-family: arial sans-serif color: rgb> Operate as a subject matter expert with a deep understanding of the energy market and how Bidgely can play a disruptive role in creating a more energy-efficient future </li> <li style='\"font-size:' font-family: arial sans-serif color: rgb> Provide subject matter expertise with customers post launch to hit their business operational goals (Energy Efficiency savings or increased customer satisfaction) </li> <li style='\"font-size:' font-family: arial sans-serif color: rgb> Own the responsibility for resolving client issues, researching problems, and making recommendations for potential enhancements and modifications (cross selling and up selling) </li> <li style='\"font-size:' font-family: arial sans-serif color: rgb> Become a Bidgely product expert in order to be the voice of the customer and influence product development and schedules </li> <li style='\"font-size:' font-family: arial sans-serif color: rgb> Develop an Account Plan to manage all opportunities by navigating the critical success factors, competitive challenges, partner landscape, objections and other complex issues to ensure successful outcomes in the territory </li> <li style='\"font-size:' font-family: arial sans-serif color: rgb> Collaborate closely with the sales and strategy teams to present solutions in a comprehensive and compelling way that wins business </li> <li style='\"font-size:' font-family: arial sans-serif color: rgb> Present regularly to the customer and Bidgely stakeholders on the status of the project(s) </li> <li style='\"font-size:' font-family: arial sans-serif color: rgb> Plan and facilitate meetings between Bidgely’s executive team, the customer’s business executives, technology and procurement teams to align all parties around engagement </li> <li style='\"font-size:' font-family: arial sans-serif color: rgb> Become a trusted advisor with key stakeholders at existing customers organizations </li> </ul> <h3 style='\"line-height:' margin-top: margin-bottom:>Skills and Qualifications</h3> <h3 style='\"line-height:' margin-top: margin-bottom:>Preferred Experience</h3> <ul style='\"margin-top:' margin-bottom:> <li style='\"font-size:' font-family: arial sans-serif color: rgb> Experience in Demand Side Management, specifically behavioral energy efficiency </li> </ul> Required experience <ul style='\"margin-top:' margin-bottom:> <li style='\"font-size:' font-family: arial sans-serif color: rgb> 4-7 years of experience in utility or renewable energy space </li> <li style='\"font-size:' font-family: arial sans-serif color: rgb> 4-10 years of software and/or program delivery experience at a technology company </li> <li style='\"font-size:' font-family: arial sans-serif color: rgb> 2+ years of experience with customer relationship management tools, project management, and JIRA </li> <li style='\"font-size:' font-family: arial sans-serif color: rgb> 2+ years of experience in Energy Efficiency or other savings programs </li> <li style='\"font-size:' font-family: arial sans-serif color: rgb> Track record of success delivering complex, x-functional projects with large enterprise customers </li> <li style='\"font-size:' font-family: arial sans-serif color: rgb> A track record of converting customer-level success into future account level business development opportunities </li> <li style='\"font-size:' font-family: arial sans-serif color: rgb> Detail orientation </li> <li style='\"font-size:' font-family: arial sans-serif color: rgb> Excellent verbal and written communication skills </li> <li style='\"font-size:' font-family: arial sans-serif color: rgb> Excellent presentation and public speaking skills </li> <li style='\"font-size:' font-family: arial sans-serif color: rgb> Strong sense of self motivation to own the business case for your customers, balance revenue, costs and margin across a book of business </li> <li style='\"font-size:' font-family: arial sans-serif color: rgb> A passion to maintain an in-depth understanding of the regulatory environment and the opportunity and risk it creates (keeping up on trends, changes, and competitor actions that might impact customer success) </li> <li style='\"font-size:' font-family: arial sans-serif color: rgb> Ability to monitor customer health and proactively identify and mitigate churn risks </li> </ul> <h3 style='\"line-height:' margin-top: margin-bottom:>What You Get</h3> Perks <ul style='\"margin-top:' margin-bottom:> <li style='\"font-size:' font-family: arial sans-serif color: rgb> Growth Potential with a Startup: Seize the opportunity to grow with an innovative startup </li> <li style='\"font-size:' font-family: arial sans-serif color: rgb> Collaborative Environment: Work with a passionate team united by the goal of a clean energy future </li> <li style='\"font-size:' font-family: arial sans-serif color: rgb> Unique Tools: We provide all the tools you need to excel in your role </li> <li style='\"font-size:' font-family: arial sans-serif color: rgb> Exclusive Employee Discounts: Enjoy discounts on movie tickets, technology, pet insurance, and more! </li> <li style='\"font-size:' font-family: arial sans-serif color: rgb> Mentorship Programs: Opportunity to learn and receive mentorship from industry experts </li> <li style='\"font-size:' font-family: arial sans-serif color: rgb> Flexible Work Arrangements: Benefit from flexible working arrangements </li> <li style='\"font-size:' font-family: arial sans-serif color: rgb> Community Service Day: Participate in our community service day and give back </li> </ul> Benefits <ul style='\"margin-top:' margin-bottom:> <li style='\"font-size:' font-family: arial sans-serif> Medical, Dental and Vision Insurance coverage from day one </li> <li style='\"font-size:' font-family: arial sans-serif color: rgb> HSA, FSA and DCFSA plans </li> <li style='\"font-size:' font-family: arial sans-serif color: rgb> 401(k) Plan </li> <li style='\"font-size:' font-family: arial sans-serif color: rgb> Flexible Paid Time Off </li> <li style='\"font-size:' font-family: arial sans-serif color: rgb> Annual wellness stipend </li> <li style='\"font-size:' font-family: arial sans-serif color: rgb> Annual professional development stipend </li> <li style='\"font-size:' font-family: arial sans-serif> Paid Parental Leave </li> <li style='\"font-size:' font-family: new roman serif color: rgb> Bereavement leave </li> <li style='\"font-size:' font-family: arial sans-serif> Mental Health and wellness resources for your whole family </li> </ul> <h3 style='\"line-height:' margin-top: margin-bottom:>Location</h3> <h3 style='\"line-height:' background-color: rgb margin-top: margin-bottom: padding-top: padding-bottom:>Remote with willingness to travel up to 25% in North America</h3> <h3 style='\"line-height:' margin-top: margin-bottom:>Compensation</h3> <ul style='\"margin-top:' margin-bottom:> <li style='\"font-size:' font-family: arial sans-serif> The salary range for this position is $115,000 - $145,000 plus variable DOE. </li> </ul> In accordance with the California Equal Pay and Pay Transparency laws , the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team. <h3 style='\"line-height:' margin-top: margin-bottom:>Diversity, Equity, Inclusion and Equal Opportunity </h3> At Bidgely we’re on a mission to make a difference and build a workplace where every unique voice is heard and celebrated. Here, we believe that celebrating the unique backgrounds, perspectives and abilities of every employee makes an impact not only for our company internally but also for our clients, customers and community. We are an equal opportunity employer and believe that the inclusive atmosphere we build together will enable every person to grow, contribute and thrive. Our hiring decisions are based on your skills, talent, and passion – not on your background, gender, race, age, or the quirky way you dance at office parties. Bidgely as an EVerify employer </div>

Bidgely (which means "electricity" in Hindi) is a highly energetic and innovative startup working on something that has never been done before. They have developed ground-breaking analytics that can itemize home energy usage data to the appliance level without using any plug-level monitors. Now, they are setting out to deliver this technology to millions of households across the world and help save energy on a massive scale.

Customer Success/Sr. Customer Success Manager

<div class="\&quot;job-descr"> <h1> Customer Success/Senior Customer Success Manager (Remote) </h1> <h3>Who We Are</h3> <a href="%5C%22https://www.bidgely.com/company/%5C%22">Bidgely</a> (which means \"electricity\" in Hindi) is an AI-powered SaaS Company accelerating a clean energy future by enabling energy companies and consumers to make data-driven energy-related decisions. <h3>What We Do</h3> Powered by our unique patented technology, Bidgely's UtilityAI™ Platform transforms multiple dimensions of customer data - such as energy consumption, demographics, and interactions into deeply accurate and actionable consumer energy insights. We leverage these insights to empower each customer with personalized recommendations tailored to their individual personality and lifestyle, usage attributes, behavioral patterns, purchase propensity and beyond. <h3>How We Do It</h3> From a distributed energy resources (DER) and grid edge perspective, Bidgely is advancing smart meter innovation with data-driven solutions for solar PVs, electric vehicle (EV) detection, EV behavioral load shifting and managed charging, energy theft, short-term load forecasting, grid analytics and time of use (TOU) rate designs. Bidgely’s UtilityAI™ energy analytics provides deep visibility into generation and consumption for better peak load shaping and grid planning and delivers targeted recommendations for new value-added products and services. For more information, please visit <a href="%5C%22https://www.bidgely.com%5C%22">www.bidgely.com</a> or the Bidgely blog at bidgely.com/blog. <h3>How You Fit In</h3> As a Senior Customer Success Manager (SCSM), you will own the successful delivery of post launch projects and overall customer satisfaction. As part of Bidgely’s revenue organization, you will coordinate cross-functionally with our product, engineering, marketing, and sales teams to deliver multi-year, multi-million dollar regulated utility contracts. The Senior Customer Success Manager is responsible for resolving client issues, researching problems, and making recommendations for potential enhancements and modifications (cross-selling and upselling). Through relationship building and a value-based, consultative sales approach you will maintain and increase sales by cultivating relationships to meet customer operational needs. The Senior Customer Success Manager position reports to the Director of Customer Success. As a Senior Customer Success Manager you will: <ul> <li> Operate as a subject matter expert with a deep understanding of the energy market and how Bidgely can play a disruptive role in creating a more energy-efficient future </li> <li> Provide subject matter expertise with customers post launch to hit their business operational goals (Energy Efficiency savings or increased customer satisfaction) </li> <li> Own the responsibility for resolving client issues, researching problems, and making recommendations for potential enhancements and modifications (cross selling and up selling) </li> <li> Become a Bidgely product expert in order to be the voice of the customer and influence product development and schedules </li> <li> Develop an Account Plan to manage all opportunities by navigating the critical success factors, competitive challenges, partner landscape, objections and other complex issues to ensure successful outcomes in the territory </li> <li> Collaborate closely with the sales and strategy teams to present solutions in a comprehensive and compelling way that wins business </li> <li> Present regularly to the customer and Bidgely stakeholders on the status of the project(s) </li> <li> Plan and facilitate meetings between Bidgely’s executive team, the customer’s business executives, technology and procurement teams to align all parties around engagement </li> <li> Become a trusted advisor with key stakeholders at existing customers organizations </li> </ul> <h3>Skills and Qualifications</h3> <h3>Preferred Experience</h3> <ul> <li> Experience in Demand Side Management, specifically behavioral energy efficiency </li> </ul> Required experience <ul> <li> 4-7 years of experience in utility or renewable energy space </li> <li> 4-10 years of software and/or program delivery experience at a technology company </li> <li> 2+ years of experience with customer relationship management tools, project management, and JIRA </li> <li> 2+ years of experience in Energy Efficiency or other savings programs </li> <li> Track record of success delivering complex, x-functional projects with large enterprise customers </li> <li> A track record of converting customer-level success into future account level business development opportunities </li> <li> Detail orientation </li> <li> Excellent verbal and written communication skills </li> <li> Excellent presentation and public speaking skills </li> <li> Strong sense of self motivation to own the business case for your customers, balance revenue, costs and margin across a book of business </li> <li> A passion to maintain an in-depth understanding of the regulatory environment and the opportunity and risk it creates (keeping up on trends, changes, and competitor actions that might impact customer success) </li> <li> Ability to monitor customer health and proactively identify and mitigate churn risks </li> </ul> <h3>What You Get</h3> Perks <ul> <li> Growth Potential with a Startup: Seize the opportunity to grow with an innovative startup </li> <li> Collaborative Environment: Work with a passionate team united by the goal of a clean energy future </li> <li> Unique Tools: We provide all the tools you need to excel in your role </li> <li> Exclusive Employee Discounts: Enjoy discounts on movie tickets, technology, pet insurance, and more! </li> <li> Mentorship Programs: Opportunity to learn and receive mentorship from industry experts </li> <li> Flexible Work Arrangements: Benefit from flexible working arrangements </li> <li> Community Service Day: Participate in our community service day and give back </li> </ul> Benefits <ul> <li> Medical, Dental and Vision Insurance coverage from day one </li> <li> HSA, FSA and DCFSA plans </li> <li> 401(k) Plan </li> <li> Flexible Paid Time Off </li> <li> Annual wellness stipend </li> <li> Annual professional development stipend </li> <li> Paid Parental Leave </li> <li> Bereavement leave </li> <li> Mental Health and wellness resources for your whole family </li> </ul> <h3>Location</h3> <h3>Remote with willingness to travel up to 25% in North America</h3> <h3>Compensation</h3> <ul> <li> The salary range for this position is $115,000 - $145,000 plus variable DOE. </li> </ul> In accordance with the California Equal Pay and Pay Transparency laws , the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team. <h3>Diversity, Equity, Inclusion and Equal Opportunity </h3> At Bidgely we’re on a mission to make a difference and build a workplace where every unique voice is heard and celebrated. Here, we believe that celebrating the unique backgrounds, perspectives and abilities of every employee makes an impact not only for our company internally but also for our clients, customers and community. We are an equal opportunity employer and believe that the inclusive atmosphere we build together will enable every person to grow, contribute and thrive. Our hiring decisions are based on your skills, talent, and passion – not on your background, gender, race, age, or the quirky way you dance at office parties. Bidgely as an EVerify employer </div>

Customer Success/Sr. Customer Success Manager

About the Job

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Bidgely

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