Product Solutions Specialist

Project Canary is a SaaS-based data analytics company focused on environmental performance or the E in ESG for energy and additional business sectors. We are the leaders in assessing and scoring responsible operations and provide independent, measured emission profiles, including methane, via high fidelity continuous monitoring technology that helps companies take ESG action. Formed as a Public Benefit Corporation (B-Corp rating score 107), Project Canary’s Denver-based team of technologists, engineers, and seasoned industry operators have earned recognition for their uncompromising standards and high-fidelity data.

Project Canary’s mission is to fight climate change and put actionable insights starting with the energy sector. We ingest data from various sources, including our own proprietary environmental sensors/hardware, to calculate carbon emissions from different facilities in real-time via SaaS. The resulting independent data can inform the procurement of offsets in real-time using microtransactions, formulate a data-driven ESG strategy that investors now demand, improve operations by identifying problem areas in minutes, and bolster customer engagement through radical supply chain transparency.

Founded in 2019, Project Canary, PBC has quickly gained recognition as a major mover in the continuous monitoring space. Here are some highlights from last year:

• Fundraise totaling $121M, Series A of $10M in 2021 and Series B of $111M in 2022
• Certified as a B-Corporation with a score of 107.6
• Recognized as Best for the World (top 5% of all B-Corps) in 2 out of 5 categories

• Governance (transparency and ethics)

• Workers (treatment of teammates and culture)

• Additional recognition and awards for our culture (more to come soon!)
• eNPS score of 72 (most recent measurement in Q4 of 2021)
• Headcount growth by 6X and growing
• Revenue growth of 6X and growing

Project Canary’s success is attributed to the motivation, skill, and teamwork of everyone. The team understands the importance of maintaining a culture where relationships are valued, feedback is crucial, and trust in each other and our products/services is paramount. If you enjoy a growth-stage environment, mission-driven work, we want to hear from you.

The Product Solutions Specialist will be part of the technology team at Project Canary and will work closely with the Chief Technology Officer and Product Manager. This person will be heavily customer facing and will act as a conduit between customer success and product. They should have a passion for combining technology with real-world problems to achieve impactful outcomes for our customers. This role would be a good fit for someone with a customer success or sales background who is looking to transition into a product role.

Job Responsibilities:

• Become an expert on our products, both hardware and software, and how they are used by our customers
• Represent the technology team on calls with our oil and gas customers by explaining complex and technical features
• Enable the customer success team to help customers leverage our existing product offerings in a way that best supports the customer’s operations
• Distill feedback from multiple customers into actionable insights and well-defined problem statements for the product and engineering teams
• Advocate for our oil and gas customers in the software planning and development processes
• Assist in writing requirements for customer-centric enhancements to our software products
• Carry out product acceptance testing on new features
• Contribute to long-term planning and roadmap development

Requirements

Education and experience:

• 3+ years of experience at a B2B SaaS company working in a technical capacity in sales, customer success, professional services, or something similar
• An understanding of how software is built and how software can interact through APIs
• Strong background in customer discovery
• A basic understanding of agile software development processes
• Experience working at an early-stage tech startup strongly preferred
• Vaccination required

Nice to haves:

• Experience in the oil & gas, environmental services, or any related industry
• Basic knowledge of SQL to write custom queries for customers or internal teams
• Prior experience working with a software engineering team in some capacity
• Prior experience with technology that combines hardware and software
• Previous use of a product analytics tool such as Pendo, Google Analytics, or Heap or any business analytics tools like PowerBI, Spotfire, or Looker.

Benefits

• Full coverage of health, dental, and vision insurance (low deductibles)
• 401K company match (no vesting period)
• Stock options
• Student loan assistance
• Unlimited PTO (minimum rule of taking at least 3 weeks off in a year)
• Company sponsored wellness days (Fall hike, ski/snowboard days and more)
• 12 weeks of fully paid parental leave (gender neutral) including adoptions
• Flex Choice – choice between free parking, free RTD, or wellness assistance
• Pet friendly – dogs only currently
• Salary range: $90,000 - $120,000 annual base
• Flexible work environment - Must reside near Denver

Project Canary provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.