<div><span style="font-size:11pt;">Ready to be the </span><b style="font-size:11pt;">energising force</b><span style="font-size:11pt;"> behind a fairer, smarter, and more efficient future for New Zealand's power? Octopus Energy New Zealand is on the hunt for a brilliant </span><b style="font-size:11pt;">Energy Specialist</b><span style="font-size:11pt;">! You'll be the friendly, expert face of Octopus, delivering the kind of customer service that makes people go, "Wow!"We're not just another energy company; we're here to </span><b style="font-size:11pt;">shake things up</b><span style="font-size:11pt;">, put customers first, and </span><b style="font-size:11pt;">boldly explore new tech</b><span style="font-size:11pt;"> to make energy better for everyone. We're still in </span><b style="font-size:11pt;">startup mode</b><span style="font-size:11pt;">, which means your ideas and insights will directly contribute to shaping how we grow and operate. You'll be part of a vibrant, small team, making a real impact on how New Zealanders think about and use their energy.</span></div><br><br><br><div><b>What you'll get stuck into:</b></div><div>Becoming a customer champion: You'll be the first point of contact for new customers, guiding them with expertise and helping them find the perfect energy plan. </div><div>Solving problems with flair: From that first chat to resolving complex queries, you'll provide end-to-end customer support, always aiming for a first-call resolution.</div><div>Navigating the nitty-gritty: You'll confidently manage and raise meter jobs, working directly with meter operators and network companies to keep things flowing smoothly.</div><div>Mastering and evolving our tech: You'll accurately manage customer information and outcomes across our intuitive, innovative systems. Because we're still growing, your suggestions for improving our systems and processes are truly encouraged – you'll help us build something amazing!</div><div>Teamwork makes the dream work: Collaborating seamlessly with your awesome teammates to ensure every customer's journey is a delight.</div><div>Championing our values: Engaging with Octopus's commitment to a safe and positive workplace where everyone thrives.</div><div><br></div><div><b>You'll be a great fit if you're:</b></div><div>You're a people person who genuinely loves to help, with a knack for turning complex problems into simple solutions. Confident, adaptable, and ready to thrive in a fast-paced, innovative environment, you're someone who gets a real buzz from making customers happy and ensuring operational excellence. You're also curious about how technology can enhance customer experience and efficiency, and excited by the chance to contribute to process improvements.</div><div><br></div><div><b>You'll also bring:</b></div><div>1-2+ years of experience in a dynamic customer-facing role (contact centre or service).</div><div>Experience in the New Zealand electricity industry is highly valued. You'll have a good understanding of common customer interactions, such as switching, raising metering jobs, and other operational tasks.</div><div>Exceptional communication skills, both written and verbal – you can connect with anyone!</div><div>Computer literacy and a keen ability to pick up and champion new systems quickly.</div><div>Resilience, adaptability, and a proactive, can-do mindset – you see challenges as opportunities.</div><div>A structured and organised approach to your work – you get things done efficiently.</div><div><br></div><div><b>If you meet this criteria and are currently residing in NZ with the right to work, we'd love to hear from you!!</b></div><div><br></div><div><br></div><div>We're all about empowering our team. While our systems are constantly evolving as we innovate, we'll provide robust training and ongoing support to help you shine and grow with us. If you're passionate about delivering an unparalleled customer experience, keen to embrace and explore new tech, and want to grow your career with an inclusive, forward-thinking, and genuinely supportive team, we'd love to chat!</div><div><br></div>

<p><b>Welcome to the future of energy</b><br></p><p><b><span>We’re a leading energy technology company providing a better experience for our customers through transparency, automation and simplicity. Better for the planet, through real long-term investment in renewable generation and a low CO2 future. We make energy green and flexible for consumers, with fair and transparent pricing. Through our home developed platform, cloud-based billing, and sophisticated use of data science, modelling and AI, we’re redefining what is possible in energy.&nbsp;</span></b></p><p><b><br><span>Formerly operating as Evolve Energy, our efforts have not gone unnoticed and we are extremely pleased to announce that we now have the full support and backing of Octopus Energy, an award-winning UK energy supplier who share our passion and values.</span></b></p><p><br>We recently secured over £500 million of investment from<span>&nbsp;</span><a href="https://octopus.energy/blog/octopus-energy-achieves-unicorn-status-investment-origin-energy/" data-mce-href="https://octopus.energy/blog/octopus-energy-achieves-unicorn-status-investment-origin-energy/">Origin,</a><span>&nbsp;</span>Australia's largest Energy Company and<a href="https://octopus.energy/press/octopus-energy-group-enters-asia-landmark-partnership-tokyo-gas/" data-mce-href="https://octopus.energy/press/octopus-energy-group-enters-asia-landmark-partnership-tokyo-gas/"><span>&nbsp;</span>Tokyo Gas,<span>&nbsp;</span></a>to help us continue on our mission.</p>

Energy Specialist - Octopus Energy New Zealand

<div><span>Ready to be the </span><b>energising force</b><span> behind a fairer, smarter, and more efficient future for New Zealand's power? Octopus Energy New Zealand is on the hunt for a brilliant </span><b>Energy Specialist</b><span>! You'll be the friendly, expert face of Octopus, delivering the kind of customer service that makes people go, "Wow!"We're not just another energy company; we're here to </span><b>shake things up</b><span>, put customers first, and </span><b>boldly explore new tech</b><span> to make energy better for everyone. We're still in </span><b>startup mode</b><span>, which means your ideas and insights will directly contribute to shaping how we grow and operate. You'll be part of a vibrant, small team, making a real impact on how New Zealanders think about and use their energy.</span></div><br><br><br><div><b>What you'll get stuck into:</b></div><div>Becoming a customer champion: You'll be the first point of contact for new customers, guiding them with expertise and helping them find the perfect energy plan.&nbsp;</div><div>Solving problems with flair: From that first chat to resolving complex queries, you'll provide end-to-end customer support, always aiming for a first-call resolution.</div><div>Navigating the nitty-gritty: You'll confidently manage and raise meter jobs, working directly with meter operators and network companies to keep things flowing smoothly.</div><div>Mastering and evolving our tech: You'll accurately manage customer information and outcomes across our intuitive, innovative systems. Because we're still growing, your suggestions for improving our systems and processes are truly encouraged – you'll help us build something amazing!</div><div>Teamwork makes the dream work: Collaborating seamlessly with your awesome teammates to ensure every customer's journey is a delight.</div><div>Championing our values: Engaging with Octopus's commitment to a safe and positive workplace where everyone thrives.</div><div><br></div><div><b>You'll be a great fit if you're:</b></div><div>You're a people person who genuinely loves to help, with a knack for turning complex problems into simple solutions. Confident, adaptable, and ready to thrive in a fast-paced, innovative environment, you're someone who gets a real buzz from making customers happy and ensuring operational excellence. You're also curious about how technology can enhance customer experience and efficiency, and excited by the chance to contribute to process improvements.</div><div><br></div><div><b>You'll also bring:</b></div><div>1-2+ years of experience in a dynamic customer-facing role (contact centre or service).</div><div>Experience in the New Zealand electricity industry is highly valued. You'll have a good understanding of common customer interactions, such as switching, raising metering jobs, and other operational tasks.</div><div>Exceptional communication skills, both written and verbal – you can connect with anyone!</div><div>Computer literacy and a keen ability to pick up and champion new systems quickly.</div><div>Resilience, adaptability, and a proactive, can-do mindset – you see challenges as opportunities.</div><div>A structured and organised approach to your work – you get things done efficiently.</div><div><br></div><div><b>If you meet this criteria and are currently residing in NZ with the right to work, we'd love to hear from you!!</b></div><div><br></div><div><br></div><div>We're all about empowering our team. While our systems are constantly evolving as we innovate, we'll provide robust training and ongoing support to help you shine and grow with us. If you're passionate about delivering an unparalleled customer experience, keen to embrace and explore new tech, and want to grow your career with an inclusive, forward-thinking, and genuinely supportive team, we'd love to chat!</div><div><br></div>

Energy Specialist - Octopus Energy New Zealand

About the Job

About the Company

Octopus Energy

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