Director of Customer Success, Enterprise Accounts

About the role:
Aurora Solar is a fast-growing Series D company on a mission to create a future of solar energy for all. Aurora makes the software that is enabling society to transition to a world powered by solar power. It’s our goal to have every solar installation in the world pass through our software, which has already been used to design millions of solar projects. Named one of “The Best Places To Work in 2021” by BuiltInSF.com and awarded #1 Solar Software platform by Solar Power World, Aurora is disrupting the energy industry and changing the course of history.   
The Director of Customer Success, Enterprise Accounts will partner exclusively with our strategic customer segment. The role will grow and mentor teams of customer success managers to support this critical business area for Aurora, helping grow and develop our largest, marquee customers to be successful with our expanding suite of solar sales and design products. 
We are a passionate and diverse team that aspires to be the best place for the best people and we’re looking for talented people to accelerate our exponential growth as we continue to scale. If you are looking for a stimulating and fulfilling role, come join us!

What you'll do:

• Define and execute a scalable strategy for driving adoption and growth across Aurora’s Enterprise customer base
• Manage multiple managers and their teams of Enterprise CSMs to develop and execute on high impact CSM programs
• Develop functional playbooks to identify upsell opportunities with current customers and define customer transitions from sales to customer success
• Partner cross-functionally with Sales and Marketing teams to drive customer lifetime value and net revenue retention
• Partner with the Success leadership team to develop and execute account engagement, retention and growth strategies
• Be a thought leader in developing and executing Customer Success best practices that can be used across the organization
• Engage Enterprise customers as an executive sponsor for business relationships
• Identify key improvements in the customer journey and develop programs to optimize for an excellent customer experience
• Own key metrics such as NRR and NPS and deliver annual/quarterly business reviews

What we value:

• 7+ years building and guiding Strategic customer success teams in a SaaS environment
• Familiarity and proficiency in managing Enterprise accounts for at least 3+ years  
• Ability to direct data-driven teams, with a focus on delivering against objectives with established metric achievement
• Desire to coach, mentor, and develop the customer success management team across all levels of experience and expertise
• Process-oriented mindset focused on optimization and seamless delivery

Aurora is dedicated to building a diverse and inclusive workforce of people who believe in and are passionate about creating a future of solar energy for all. We are an equal opportunity employer, we welcome and consider qualified applicants regardless of gender identity, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences. We encourage you to apply even if you believe that you do not meet all of the above criteria!
For San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.