Working at Freudenberg: We will wow your world!<h1>Responsibilities:</h1><ul><li>Customer-Centric Support: Be the go-to person for handling IT-related incidents and service requests, ensuring prompt resolution and exceptional service delivery to our internal customers</li><li>Technical Troubleshooting: Swiftly resolve technical issues to minimize downtime and maintain uninterrupted access to essential IT services</li><li>IT Tools Mastery: Learn and utilize IT service management tools effectively for efficient incident tracking and knowledge sharing</li><li>End-User Empowerment: Train end-users on IT service usage, reducing dependency on support and enhancing user experience</li><li>Continuous Improvement: Proactively identify and report recurring issues to drive timely resolution and improve service delivery</li><li>Project Participation &amp; Collaboration: Engage in a variety of local and global projects, while collaborating with team members across more than 15 countries</li><li>Citizen Development Opportunity: Foster growth and innovation through participation in citizen development initiatives, utilizing low-code/no-code tools to improve processes</li></ul><h1>Qualifications:</h1>Bachelor’s Degree in Relevant Field; advanced degree preferred or compensating years of experience Specified Years of Industry-relevant professional experience Relevant certifications, system experience, and training Professional-Level English language skills preferred Communication &amp; Collaboration: Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization. Value for Customers: Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach. Innovation: Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions. Drive &amp; Execution: Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities. The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.Freudenberg-NOK Sealing Technologies de Mexico S.A. de C.V.

Freudenberg e-Power Systems is one of the world's leading suppliers of emission-neutral energy systems for heavy-duty applications. With its experience and expertise in battery and fuel cell technology, the company offers tailor-made solutions, in particular combined systems, for sustainable and economical e-mobility. With over 800 employees, Freudenberg e-Power Systems supports its customers from application development through to production, commissioning and service.
The company is part of the global Freudenberg Group, which has four business areas: Seals and Vibration Control Technology, Nonwovens and Filtration, Household Products as well as Specialties and Others. In 2022 the Group generated sales of more than 11 billion euros and employed more than 50,000 associates in around 60 countries.

IT Support Analyst

Working at Freudenberg: We will wow your world!<h1>Responsibilities:</h1><ul><li>Customer-Centric Support: Be the go-to person for handling IT-related incidents and service requests, ensuring prompt resolution and exceptional service delivery to our internal customers</li><li>Technical Troubleshooting: Swiftly resolve technical issues to minimize downtime and maintain uninterrupted access to essential IT services</li><li>IT Tools Mastery: Learn and utilize IT service management tools effectively for efficient incident tracking and knowledge sharing</li><li>End-User Empowerment: Train end-users on IT service usage, reducing dependency on support and enhancing user experience</li><li>Continuous Improvement: Proactively identify and report recurring issues to drive timely resolution and improve service delivery</li><li>Project Participation &amp; Collaboration: Engage in a variety of local and global projects, while collaborating with team members across more than 15 countries</li><li>Citizen Development Opportunity: Foster growth and innovation through participation in citizen development initiatives, utilizing low-code/no-code tools to improve processes</li></ul><h1>Qualifications:</h1>Bachelor’s Degree in Relevant Field; advanced degree preferred or compensating years of experience Specified Years of Industry-relevant professional experience Relevant certifications, system experience, and training Professional-Level English language skills preferred Communication &amp; Collaboration: Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization. Value for Customers: Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach. Innovation: Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions. Drive &amp; Execution: Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities.&nbsp;The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.Freudenberg-NOK Sealing Technologies de Mexico S.A. de C.V.

IT Support Analyst

About the Job

About the Company

Freudenberg

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