About Prewave Make a Real DifferenceAt Prewave, we are dedicated to making a positive impact on the world. Our innovative AI solutions help businesses identify and predict global supply chain risks. Our aim is to make supply chains more resilient, transparent and sustainable. By doing this we help companies to ensure fair working conditions, eliminate child labour, reduce waste and promote sustainable practices across global supply chains.Trusted by Global Industry LeadersPrewave proudly partners with industry leaders such as BMW, Kärcher, Hilti, PwC, and Porsche. Our supply chain superintelligence helps navigate complex supply chain challenges, ensuring operational integrity and enhancing market leadership. Your mission We are looking for an Implementation Manager to work on Supplier Risk Management related products. Your main tasks will be:Customer Training &amp; Enablement<ul><li>Lead onboarding and implementation journeys for enterprise clients</li><li>Deliver tailored training sessions and best-practice workflows</li><li>Enable users throughout the customer lifecycle with documentation, webinars, and support material </li></ul>Consulting &amp; Internal Collaboration<ul><li>Host enablement sessions for Customer Success Consultants to ensure knowledge transfer</li><li>Share learnings and escalate account-critical topics to CSCs</li><li>Serve as a subject-matter expert for SRM rollout processes</li></ul>Documentation<ul><li>Collaborate with our Technical Documentation Team to create and maintain accurate onboarding and enablement resources</li><li>Ensure consistency across internal documentation and customer-facing content in the Prewave Help Center</li></ul>Product &amp; Process Feedback<ul><li>Be a first-line tester of new features, validating their usability and customer impact</li><li>Channel structured feedback to Product and contribute to refining and scaling onboarding frameworks</li><li>Identify bugs and usability gaps and help prioritize them for resolution</li></ul> Your profile <ul><li>3+ years experience in enterprise SaaS onboarding, implementation, or solution consulting</li><li>Strong communication and organizational skills with a proactive mindset</li><li>Ability to translate complex solutions into clear, actionable workflows</li><li>A collaborative attitude and comfort working across Product, Support, and Success teams</li><li>Fluency in English; German or widely spoken languages is a plus</li></ul> What we offer you What You Can Expect:<ul><li>Competitive Compensation and Benefits: We recognize and reward talent. You'll receive a competitive compensation package of minimum EUR 2,473 gross monthly based on the collective agreement with possibility of higher rates tailored to your qualifications, experience, and the role. </li><li>Inclusive and Supportive Work Environment: Join a dynamic team in a welcoming and inclusive atmosphere. We celebrate diversity and are committed to fostering a workplace where all backgrounds, identities, and experiences are valued. Your voice is important here. </li><li>Work-Life Balance: Your well-being matters. Enjoy flexible working hours and options for working from home to promote a healthy balance between your professional and personal life. </li></ul>What our employees love:<ul><li>Celebrate Your Birthday: Enjoy an extra vacation day to make your birthday special.</li><li>Office Snacks and Fruits: Stay energised with a variety of snacks and fresh fruits available in the office.</li><li>Engaging Team Events: Join us for cheese tastings, Ping-pong tournaments, company dinners, seasonal celebrations, and more to foster a vibrant team spirit.</li><li>Health and Wellness Initiatives: Participate in team sports through our partnership with Eversports, support your mental well-being with guidance from our workplace psychologist, and benefit from health initiatives such as shiatsu sessions, vaccinations and regular health check-ups to prioritise your physical and mental well-being.</li><li>Your device of choice: whether it's Windows, MacOS or Linux, we'll let you choose your preferred operating system.</li><li>Training and Development: We believe in investing in our employee’s growth. Besides company-wide German- and soft skills training, each team member is encouraged to discuss their professional development ideas with their manager.</li></ul>

Welcome to your expert operating system for supply chain risk. Combining Tier-N transparency, supplier mapping, ESG standards and due diligence compliance makes Prewave a unique software for supply chain management. Achieve resilience, transparency and sustainability today 🇪🇺 ---- * Technical University of Vienna Spin-off * TUW i2c incubated * Supported by AWS - Austria Wirtschaftsservice

Implementation Manager (f/m/d)

About Prewave Make a Real DifferenceAt Prewave, we are dedicated to making a positive impact on the world. Our innovative AI solutions help businesses identify and predict global supply chain risks. Our aim is to make supply chains more resilient, transparent and sustainable. By doing this we help companies to ensure fair working conditions, eliminate child labour, reduce waste and promote sustainable practices across global supply chains.Trusted by Global Industry LeadersPrewave proudly partners with industry leaders such as BMW, Kärcher, Hilti, PwC, and Porsche. Our supply chain superintelligence helps navigate complex supply chain challenges, ensuring operational integrity and enhancing market leadership. Your mission We are looking for an Implementation Manager&nbsp;to work on Supplier Risk Management related products. Your main tasks will be:Customer Training &amp; Enablement<ul><li>Lead onboarding and implementation journeys for enterprise clients</li><li>Deliver tailored training sessions and best-practice workflows</li><li>Enable users throughout the customer lifecycle with documentation, webinars, and support material </li></ul>Consulting &amp; Internal Collaboration<ul><li>Host enablement sessions for Customer Success Consultants to ensure knowledge transfer</li><li>Share learnings and escalate account-critical topics to CSCs</li><li>Serve as a subject-matter expert for SRM rollout processes</li></ul>Documentation<ul><li>Collaborate with our Technical Documentation Team to create and maintain accurate onboarding and enablement resources</li><li>Ensure consistency across internal documentation and customer-facing content in the Prewave Help Center</li></ul>Product &amp; Process Feedback<ul><li>Be a first-line tester of new features, validating their usability and customer impact</li><li>Channel structured feedback to Product and contribute to refining and scaling onboarding frameworks</li><li>Identify bugs and usability gaps and help prioritize them for resolution</li></ul> Your profile <ul><li>3+ years experience in enterprise SaaS onboarding, implementation, or solution consulting</li><li>Strong communication and organizational skills with a proactive mindset</li><li>Ability to translate complex solutions into clear, actionable workflows</li><li>A collaborative attitude and comfort working across Product, Support, and Success teams</li><li>Fluency in English; German or widely spoken languages is a plus</li></ul> What we offer you What You Can Expect:<ul><li>Competitive Compensation and Benefits: We recognize and reward talent. You'll receive a competitive compensation package of minimum EUR 2,473 gross monthly based on the collective agreement with possibility of higher rates tailored to your qualifications, experience, and the role. </li><li>Inclusive and Supportive Work Environment:&nbsp;Join a dynamic team in a welcoming and inclusive atmosphere. We celebrate diversity and are committed to fostering a workplace where all backgrounds, identities, and experiences are valued. Your voice is important here. </li><li>Work-Life Balance:&nbsp;Your well-being matters. Enjoy flexible working hours and options for working from home to promote a healthy balance between your professional and personal life.&nbsp;</li></ul>What our employees love:<ul><li>Celebrate Your Birthday:&nbsp;Enjoy an extra vacation day to make your birthday special.</li><li>Office Snacks and Fruits:&nbsp;Stay energised with a variety of snacks and fresh fruits available in the office.</li><li>Engaging Team Events:&nbsp;Join us for cheese tastings, Ping-pong tournaments, company dinners, seasonal celebrations, and more to foster a vibrant team spirit.</li><li>Health and Wellness Initiatives:&nbsp;Participate in team sports through our partnership with Eversports, support your mental well-being with guidance from our workplace psychologist, and benefit from health initiatives such as shiatsu sessions, vaccinations and regular health check-ups to prioritise your physical and mental well-being.</li><li>Your device of choice:&nbsp;whether it's Windows, MacOS or Linux, we'll let you choose your preferred operating system.</li><li>Training and Development:&nbsp;We believe in investing in our employee’s growth. Besides company-wide German- and soft skills training, each team member is encouraged to discuss their professional development ideas with their manager.</li></ul>

Implementation Manager (f/m/d)

About the Job

About the Company

Prewave

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