As a key member of our Tech Support team you're our TOGO person for all technical related questions focussed to lane based platforms. You have the ability to relate to customers, their views and issues, locally and in other countries and cultures. You use your excellent technical problem-solving, troubleshooting and communication skills to achieve a high customer satisfaction. You provide technical trainings, both internal and external and you play a key role supporting our global organization with your technical expertise.  What you’ll be doing:<ul><li>As a product expert you act as technical interface between customers, service, sales and global solutions.</li><li>You support in technical issues and dispatch solutions to our service organization.</li><li>You actively help clarification offers, spare parts and help estimating required service time to fix issues.</li><li>You provide technical support, remote service and telephone service for both customers and Field Service Engineers</li><li>You provide technical trainings and actively participate in creating training tools &amp; documentation</li><li>You manage pro-actively customer escalations ensuring pain points are address structurally.</li><li>You actively support new product integration and help ensuring that our field service engineers have the necessary support &amp; training before a product launch.</li><li>You take ownership of support cases, organize and monitor the resolution in a timely manner</li><li>You support and promote a safety first culture throughout the team, company and at customers sites.</li><li>You spend about 20% of your time at customers, 40% desk support, 20% process and platform improvement and 20% training.</li></ul>

TOMRA was founded on an innovation in 1972 that began with the design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides technology-led solutions that enable the circular economy with advanced collection and sorting systems that optimize resource recovery and minimize waste in the food, recycling and mining industries.

Regional Product Expert

As a key member of our Tech Support team you're our TOGO person for all technical related questions focussed to lane based platforms. You have the ability to relate to customers, their views and issues, locally and in other countries and cultures. You use your excellent technical problem-solving, troubleshooting and communication skills to achieve a high customer satisfaction. You provide technical trainings, both internal and external and you play a key role supporting our global organization with your technical expertise.&nbsp; What you’ll be doing:<ul><li>As a product expert you act as technical interface between customers, service, sales and global solutions.</li><li>You support in technical issues and dispatch solutions to our service organization.</li><li>You actively help clarification offers, spare parts and help estimating required service time to fix issues.</li><li>You provide technical support, remote service and telephone service for both customers and Field Service Engineers</li><li>You provide technical trainings and actively participate in creating training tools &amp; documentation</li><li>You manage pro-actively customer escalations ensuring pain points are address structurally.</li><li>You actively support new product integration and help ensuring that our field service engineers have the necessary support &amp; training before a product launch.</li><li>You take ownership of support cases, organize and monitor the resolution in a timely manner</li><li>You support and promote a safety first culture throughout the team, company and at customers sites.</li><li>You spend about 20% of your time at customers, 40% desk support, 20% process and platform improvement and 20% training.</li></ul>

Regional Product Expert

About the Job

About the Company

Tomra

Similar Jobs

Customer Service & Planning Representative

Customer Service & Planning Representative

Product Engineer, Electrical Engineering

Product Engineer, Electrical Engineering

Internal Sales Engineer

Internal Sales Engineer

WI Warranty Specialist

WI Warranty Specialist

Global Support and Services Technician

Global Support and Services Technician

Customer Support Specialist

Customer Support Specialist

Client Tech Specialist

Client Tech Specialist

Application Engineer

Application Engineer

Service Technician - New Jersey- North East

Service Technician - New Jersey- North East

Field Application Specialist, Technical Support Team, Asia Pacific

Field Application Specialist, Technical Support Team, Asia Pacific