Program Coordinator, ASC Sustainable Seafood

Since 1984, SCS Global Services has been a pioneer and leader in the field of sustainability standards and third-party certification, working across the economy in the natural resources, built environment, food and agriculture, consumer products and climate sectors. Partnering with companies, government agencies, NGOs, and stakeholders, we are striving to advance sustainable development goals through independent assessment, the application of sound science, and innovative solutions. Through these services, we are enabling decision-makers and purchasers to make informed decisions, giving innovators a competitive edge, and helping to drive the development of leadership standards to create a framework for continuous improvement.

Job Overview

The Program Coordinator is responsible for supporting the ASC program through client relationship management within a team environment. The program is accredited to provide certification to the Aquaculture Stewardship Council and will be accredited for Best Aquaculture Practices.

Relevant Services/Schemes:      

• Aquaculture Stewardship Council (ASC)
• Best Aquaculture Practices (BAP)

Roles and Responsibilities

• Account management responsibilities including manage existing ASC certificate-holders, communicating with clients and affiliates regarding the continuing certification process and relevant requirements
• Ensure consistent flow of audit projects in order to meet timelines and financial goals
• Build strong, positive long-term client and auditor relationships by understanding current and future business issues, markets, competition, and audiences
• Interface with technical staff and auditors to ensure timely service delivery
• Maintain documents, records, and progress tracking to maintain compliance with SCS quality management systems and/or the rules of the relevant certification scheme
• Work effectively to ensure all issues are dealt with in a timely manner, recording customer issues and details in all appropriate places
• Create new Annual Audit Projects to facilitate project management
• Update and manage client and certificate information in SCS’ internal database and scheme’s database including execution of termination/suspension and changes to scope of certificates
• Generate and email client certificates (mail hard copies only where necessary)
• Undertake various tasks assigned by the program manager
• Being able to determine which auditor can complete a project based on the auditor and client’s demographic
• Support team members by completing requested tasks for a specific project
• Create work orders, invoices, contracts, and proposals as needed
• Create a client profile in our SCS database and our online database. Send instructions to the client on how to access this online portal
• Undertake various tasks assigned by team members and be able to prioritize when needed
• Creation of assessment announcements and preparation of specific sections in an assessment report
• Generate and send emails to stakeholders
• Communicate with the ASC to keep ASC database updated throughout audit projects

Minimum Qualifications:

• Bachelor’s degree or equivalent in a relevant field or 2-4 years’ work experience applicable to description above
• Complete fluency in English and work experience that involves professional written communication
• Complete fluency in Spanish and work experience that involves professional written communication
• Ability to work well independently or in team-oriented situations 5 days per week at our Emeryville office or remote
• Ability to learn quickly and adapt to a rapidly changing environment
• Exceptional customer service and solution-oriented approach to problem-solving
• Superlative organizational skills, strong attention to detail, and ability to prioritize numerous tasks effectively in order to meet deadlines
• Proficient with business software including Outlook, Word, Excel and database management
• ISO training certification or willingness to complete the ISO training offered by SCS
• Experience with ISO standards, supply chains and/or the certified products industry preferred
• Commitment to SCS values (environmental sustainability, sustainable seafood)
• Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered, unless precluded by local and national jurisdiction. Pursuant to local and national law--proof of vaccination required. Medical and religious accommodations will also be considered.

*The above description is intended to describe the general nature and level of work being performed.  It is not intended to be an exhaustive list of all responsibilities, duties, and skills required.  All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Physical Requirements

• This is an office-based job. Sit 6+ hours per day. Keyboarding 6+ hours per day. Must be able to speak and listen in person and on the phone. 

Work Environment

• The Aquaculture team is fully remote; however, the Emeryville office is open if local

• Aquaculture field and food facilities during audits, and auditor assessment activities

*SCS, Working Remotely:

At this time, SCS Global Services is recruiting all open roles to be remote; allowing our employees the ability to work flexibly and allowing SCS as a company to diversify the experience and perspectives of our growing workforce.

As part of our remote work, we want to ensure that our employees have what they need to work from home. We provide our new employees with a computer and can offer assistance in acquiring ergonomic necessities.

EEOC Statement:

SCS Global Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SCS Global Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

#LI-Remote