IT Executive Support Engineer

about 2 years ago
Full time role
San Francisco, CA, US... more
San Francisco, CA, US... more

Company

Cruise is building the world's most advanced self-driving electric vehicles to safely connect people with the places, things, and experiences ...

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Job Description

We're Cruise, a self-driving service designed for the cities we love.

We’re building the world’s most advanced, self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.

Cruisers have the opportunity to grow and develop while learning from leaders at the forefront of their fields. With a culture of internal mobility, there's an opportunity to thrive in a variety of disciplines. This is a place for dreamers and doers to succeed.

If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, join us.

We are a driverless car company. We’re building the world’s best autonomous vehicles to safely connect people to the places, things, and experiences they care about.

Our vehicles are on the road in California, Arizona, and Michigan navigating some of the most daring and unexpected driving environments. We’re hiring people who want to take on some of today’s most sophisticated and unusual engineering challenges, while making an immensely positive impact.

About the role:

We’re looking for an IT Executive Support Specialist to join our team! It’s a fast-paced environment in which you’d be working on ground breaking technologies. We need people who are organized and able to think on their feet, and who can find creative solutions to interesting problems.

What you’ll be doing:

  • Provide front line support for technical issues across our environment, with a focus on end-user experience, supporting our C-Level executives
  • Effectively lead inbound support requests via helpdesk, tickets, email, and Slack. Support all current and changing aspects of our IT environment; including macOS / Linux / Windows / Chrome OS workstations, mobile devices, audio/visual equipment, printers, networking, etc
  • Provide advanced support for a fleet of Linux desktops (i.e. SSH, network configuration, user/file permissions) Continue to strengthen familiarity and understanding of our technical environment
  • Administer tier 1 support for Okta, Google Workspace, and other IT owned tools
  • Provision and troubleshoot access to applications and tools (SaaS and proprietary)
  • Prepare hardware for global deployment which includes imaging, validation, and shipping logistics

What you must have:

  • 3+years(s) of modern Enterprise IT support experience or 5+ years of relevant technical customer support experience
  • Deep familiarity with at least one of the following: macOS, Windows, Linux
  • Understanding of networking concepts
  • Complete understanding of computer hardware components (i.e. Using component isolation skills to solve or replace any desktop component)
  • Demonstrable ability to provide hands on and remote support and diagnose technical issues across a variety of different platforms
  • Ability to work independently and cross-functionally in a fast-paced complex environment and self manage competing priorities
  • Demonstrated experience understanding complex issues, and explaining them in terms appropriate for technical or nontechnical audiences
  • Desire to provide exceptional customer service and satisfaction
  • Attention to detail and a passion for accuracy
  • Great teammate with superb communication skills

Bonus Points!

  • Advanced understanding with troubleshooting and supporting Ubuntu Linux
  • Okta or other SSO administration experience
  • Google Workspace administration experience
  • Knowledge of scripting in Python, Bash, or Apps Scrip

Why Cruise?

  • Our benefits are here to support the whole you:
    • Competitive salary and benefits 
    • 401(k) Cruise matching program 
    • Medical / dental / vision, AD+D and Life
    • One Medical membership
    • Flexible vacation and company paid holidays
    • Healthy meals and snacks provided for non-remote employees
    • Paid parental leave
    • Fertility Benefits 
    • Dependent Care Flexible Spending Account, subsidized by Cruise
    • Flexible Spending Account 
    • Monthly wellness stipend
    • Pre-tax Commuter Benefit Plan for non-remote employees
  • We’re Integrated
    • Through our partnerships with General Motors and Honda, we are the only self-driving company with fully integrated manufacturing at scale.
  • We’re Funded
    • GM, Honda, Microsoft, SoftBank, & T. Rowe Price, have invested billions in Cruise. Their backing for our technology demonstrates their confidence in our progress, team, and vision and makes us one of the leading autonomous vehicle organizations in the industry. Our deep resources greatly accelerate our operating speed.
  • We’re Independent
    • We have our own governance, board of directors, equity, and investors. Our independence allows us to not just work on the edge of technology, but also define it.
  • We’re Vested
    • You won’t just own your work here, you’ll have the potential to own equity in Cruise, too. We are competing in a market that is projected to grow exponentially, which gives our company valuation room to grow.

Cruise LLC is an equal opportunity employer. We strive to create a supportive and inclusive workplace where contributions are valued and celebrated, and our employees thrive by being themselves and are inspired to do the best work of their lives. 

We seek applicants of all backgrounds and identities, across race, color, ethnicity, national origin or ancestry, citizenship, religion, sex, sexual orientation, gender identity or expression, veteran status, marital status, pregnancy or parental status, or disability. Applicants will not be discriminated against based on these or other protected categories or social identities. Cruise will consider for employment qualified applicants with arrest and conviction records, in accordance with applicable laws.

Cruise is committed to the full inclusion of all applicants. If reasonable accommodation is needed to participate in the job application or interview process please let our recruiting team know or email HR@getcruise.com.

We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. To help us track the effectiveness and inclusivity of our recruiting efforts, please consider answering the following demographic questions. Answering these questions is entirely voluntary. Your answers to these questions will not be shared with the hiring decision makers and will not impact the hiring decision in any way. Instead, Cruise will use this information not only to comply with any government reporting obligations but also to track our progress toward meeting our diversity, equity, inclusion, and belonging objectives.

Vaccine Mandate. 

At Cruise, we’re tasked with leading in the communities we serve — and doing our part to help keep our communities and our teams safe. Our #StaySafe culture transcends and informs all we do, and because of this, as of October 31, 2021 Cruise will be mandating COVID-19 vaccinations for all US-based Cruisers who need or want to access any of our US Cruise facilities and engage in any business travel — including attending any in-person Company-sponsored event. 

If you are unable to get a vaccine due to a medical condition, disability, or a strongly-held religious belief, Cruise will consider requests for an accommodation.

Note to Recruitment Agencies: Cruise does not accept unsolicited agency resumes. Furthermore, Cruise does not pay placement fees for candidates submitted by any agency other than its approved partners.

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