<div><span style="font-size:11pt;">At Mysa, we’re passionate about making it simple for people to save energy without sacrificing comfort. We’ve built a people-first culture that values flexibility, collaboration, and doing meaningful work that makes a real environmental impact.We’re looking for a </span><b style="font-size:11pt;">Customer Experience Installation Specialist</b><span style="font-size:11pt;"> based in </span><b style="font-size:11pt;">Quebec</b><span style="font-size:11pt;"> to provide expert guidance to contractors and installers of our </span><b style="font-size:11pt;">Line Voltage thermostats</b><span style="font-size:11pt;"> (and our upcoming Low Voltage model). In this role, you’ll be the go-to technical resource—helping ensure smooth installations, troubleshooting effectively, and supporting our partners so they can deliver the best experience to their customers.This is a </span><b style="font-size:11pt;">remote role</b><span style="font-size:11pt;">, working </span><b style="font-size:11pt;">Monday to Friday, 9:00 AM–5:00 PM (Eastern Time)</b><span style="font-size:11pt;">.</span></div><br><br><h3>🛠 Role Overview (What You’ll Do)</h3><ul><li>Act as the primary contact for contractors and installers, providing technical guidance on Mysa’s Line Voltage products (and Low Voltage when launched).</li><li>Troubleshoot installation challenges with confidence and clarity.</li><li>Communicate with a professional and friendly tone via phone, video, chat, and email.</li><li>Document interactions and solutions so partners have the information they need for success.</li><li>Work closely with senior team members and the hardware department to resolve complex issues and improve installation processes.</li><li>Share feedback from the field to help improve product documentation, training, and tools.</li><div><br></div></ul><h3>🌟 Star Qualities (Who You Are)</h3><ul><li>Hands-on installation experience— with high-voltage wiring.</li><li>Strong technical aptitude and an interest in smart home or energy-saving products.</li><li>Excellent communication skills in both written and spoken formats.</li><li>Ability to work independently in a remote environment while staying connected to the teamCCQ-certified electrician licence</li><li>Bilingual in French and English.</li></ul><h3>Bonus points if you:</h3><ul><li>Have HVAC knowledge</li><li>Experience working with contractor networks</li><li>Enjoy collaborating to improve tools and workflows</li></ul><br><div><span style="font-size:13pt;">📆 A Day in the Life (9:00 AM – 5:00 PM, Monday to Friday)</span></div><div><b style="font-size:11pt;">9:00 AM:</b><span style="font-size:11pt;"> You start your day by reviewing scheduled calls and checking your email for any urgent requests from contractors who worked after hours. You flag one ticket that needs a quick morning follow-up.</span></div><div><b style="font-size:11pt;">9:30 AM:</b><span style="font-size:11pt;"> A contractor in Montreal calls in with a wiring question for a Line Voltage thermostat. You walk them through the process, ensuring they understand both the technical steps and safety considerations.</span></div><div><b style="font-size:11pt;">10:30 AM:</b><span style="font-size:11pt;"> You review installation documentation and note a small gap in the Low Voltage guide that will be important for launch—you share the suggestion with the product documentation team.</span></div><div><b style="font-size:11pt;">11:30 AM:</b><span style="font-size:11pt;"> Video call with a contractor who’s mid-install. You watch them work through the steps, offer tips, and help resolve a small pairing issue in real time.</span></div><div><b style="font-size:11pt;">12:30 PM:</b><span style="font-size:11pt;"> Lunch break—time to recharge.</span></div><div><b style="font-size:11pt;">1:30 PM:</b><span style="font-size:11pt;"> You handle a series of scheduled calls and emails, answering questions about compatibility, electrical requirements, and installation best practices.</span></div><div><b style="font-size:11pt;">3:00 PM:</b><span style="font-size:11pt;"> You collaborate with the hardware department to discuss a recurring installation challenge flagged by multiple contractors, brainstorming ways to improve the process.</span></div><div><b style="font-size:11pt;">4:00 PM:</b><span style="font-size:11pt;"> Final follow-ups—sending out updated wiring diagrams and confirming that earlier cases have been resolved. You document key learnings in the internal knowledge base so the whole team benefits.</span></div><div><b style="font-size:11pt;">5:00 PM:</b><span style="font-size:11pt;"> You log off knowing you’ve helped contractors and installers deliver a flawless Mysa experience.</span></div>

<p>Zen provides intelligent energy management solutions to businesses and consumers.</p>
<p>We help you reduce your energy bills and allow you to take control of your energy through simple, connected, beautiful products ranging from our elegant smart thermostat to our powerful Zen HQ platform.</p>
<p>We partner with national brands, distributors, network operators and utilities to bring new energy solutions to market for commercial and residential buildings.</p>

Bilingual Customer Experience Installation Specialist

<div><span>At Mysa, we’re passionate about making it simple for people to save energy without sacrificing comfort. We’ve built a people-first culture that values flexibility, collaboration, and doing meaningful work that makes a real environmental impact.We’re looking for a </span><b>Customer Experience Installation Specialist</b><span> based in </span><b>Quebec</b><span> to provide expert guidance to contractors and installers of our </span><b>Line Voltage thermostats</b><span> (and our upcoming Low Voltage model). In this role, you’ll be the go-to technical resource—helping ensure smooth installations, troubleshooting effectively, and supporting our partners so they can deliver the best experience to their customers.This is a </span><b>remote role</b><span>, working </span><b>Monday to Friday, 9:00 AM–5:00 PM (Eastern Time)</b><span>.</span></div><br><br><h3>🛠 Role Overview (What You’ll Do)</h3><ul><li>Act as the primary contact for contractors and installers, providing technical guidance on Mysa’s Line Voltage products (and Low Voltage when launched).</li><li>Troubleshoot installation challenges with confidence and clarity.</li><li>Communicate with a professional and friendly tone via phone, video, chat, and email.</li><li>Document interactions and solutions so partners have the information they need for success.</li><li>Work closely with senior team members and the hardware department to resolve complex issues and improve installation processes.</li><li>Share feedback from the field to help improve product documentation, training, and tools.</li><div><br></div></ul><h3>🌟 Star Qualities (Who You Are)</h3><ul><li>Hands-on installation experience— with high-voltage wiring.</li><li>Strong technical aptitude and an interest in smart home or energy-saving products.</li><li>Excellent communication skills in both written and spoken formats.</li><li>Ability to work independently in a remote environment while staying connected to the teamCCQ-certified electrician licence</li><li>Bilingual in French and English.</li></ul><h3>Bonus points if you:</h3><ul><li>Have HVAC knowledge</li><li>Experience working with contractor networks</li><li>Enjoy collaborating to improve tools and workflows</li></ul><br><div><span>📆 A Day in the Life (9:00 AM – 5:00 PM, Monday to Friday)</span></div><div><b>9:00 AM:</b><span> You start your day by reviewing scheduled calls and checking your email for any urgent requests from contractors who worked after hours. You flag one ticket that needs a quick morning follow-up.</span></div><div><b>9:30 AM:</b><span> A contractor in Montreal calls in with a wiring question for a Line Voltage thermostat. You walk them through the process, ensuring they understand both the technical steps and safety considerations.</span></div><div><b>10:30 AM:</b><span> You review installation documentation and note a small gap in the Low Voltage guide that will be important for launch—you share the suggestion with the product documentation team.</span></div><div><b>11:30 AM:</b><span> Video call with a contractor who’s mid-install. You watch them work through the steps, offer tips, and help resolve a small pairing issue in real time.</span></div><div><b>12:30 PM:</b><span> Lunch break—time to recharge.</span></div><div><b>1:30 PM:</b><span> You handle a series of scheduled calls and emails, answering questions about compatibility, electrical requirements, and installation best practices.</span></div><div><b>3:00 PM:</b><span> You collaborate with the hardware department to discuss a recurring installation challenge flagged by multiple contractors, brainstorming ways to improve the process.</span></div><div><b>4:00 PM:</b><span> Final follow-ups—sending out updated wiring diagrams and confirming that earlier cases have been resolved. You document key learnings in the internal knowledge base so the whole team benefits.</span></div><div><b>5:00 PM:</b><span> You log off knowing you’ve helped contractors and installers deliver a flawless Mysa experience.</span></div>

Bilingual Customer Experience Installation Specialist

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