Job title: Knowledge ManagerLocation: Bristol or London (Hybrid)Salary - £62,500 - £81,500Reporting to: VP Product and Tech DeliveryClosing date for applications: Monday 25th August 2025This role is based in London or Bristol, UK and requires existing right to work in the UK. At this time, we are not able to offer visa sponsorship for this role. We are committed to building a diverse, global team and our sponsorship policy is evaluated on a role-by-role basis. We encourage you to keep an eye on our careers site to stay informed about future opportunities where we are able to offer visa sponsorship.Kaluza reimagines energy to bring net-zero within everyone’s reach. Our intelligent platform enables energy utilities to unlock the full value of a radically changing energy system and propel us to a future where renewable energy is sustainable, affordable and accessible for all. From automating and simplifying core operations including billing to create a lower-cost, higher-engagement experience, to optimising energy usage across smart devices in the home, we turn tough challenges into win-win-win outcomes for customers, suppliers and the energy system. At Kaluza we embrace a flexible, hybrid work model that balances autonomy with the power of in-person connection. Many of our teams find value in coming together regularly to collaborate, strengthen relationships, and accelerate progress. We’re focused on shaping thoughtful, team-driven approaches that support both business impact and individual well-being.We also prioritise meaningful company-wide gatherings like our annual conference and end-of-year celebrations, that bring us together to align, connect, and celebrate.Where in the world of Kaluza will I be working?You’ll be working across both Product and Technology, within our Delivery and Portfolio function to establish an internal knowledge management practice and support the Kaluza Product and Technology community, including:<ul><li>Kaluza’s Product community: A group of Product Managers and Leaders focused on translating complex needs into simple and innovative solutions that solve real customer and business problems. </li></ul><ul><li>Kaluza’s Technology community: A large team of both data-led and product focused Software and Production Engineers, pushing the boundaries of technology and working at an extraordinary scale. As a collective we strive for engineering greatness and by ensuring best practices across the board of the community.</li></ul>What will I be doing?We are seeking a highly motivated and experienced Knowledge Manager, a critical role that will ensure our product teams, engineers, customer support, and other internal stakeholders have the information they need to build, support, and scale our innovative platform effectively.As a knowledge manager, you will:<ul><li>Develop and implement a comprehensive knowledge management strategy for Kaluza's internal product documentation, aligning with overall business objectives and product development lifecycles.</li><li>Establish and enforce documentation standards, guidelines, and best practices to ensure consistency, accuracy, and clarity across all internal product documentation.</li><li>Work closely with product managers, engineers, designers, and other subject matter experts to identify documentation needs, gather information, and translate complex technical concepts into clear and concise content.</li><li>Organize, structure, and maintain the internal product knowledge repositories, ensuring information is logically categorized, easily searchable, and up-to-date. This includes defining and managing content hierarchies, metadata, and tagging conventions.</li><li>Implement and manage knowledge management tools and platforms (e.g., Confluence, Slides, etc.) to optimize content creation, storage, retrieval, and collaboration.</li><li>Champion a culture of knowledge sharing within Kaluza, promoting best practices and encouraging active participation from all teams in contributing to and utilizing the knowledge base.</li><li>Conduct regular audits and reviews of existing documentation to identify gaps, inaccuracies, and opportunities for improvement.</li><li>Develop and deliver training sessions to internal teams on how to effectively create, contribute to, and utilize the internal resources.</li><li>Track and report on key knowledge management metrics to demonstrate the value and impact of documentation efforts.</li><li>Stay informed about industry best practices in knowledge management, technical writing, and information architecture.</li></ul>Is this the job for me? You should be an experienced Knowledge Manager with: <ul><li>5+ years of experience in a Knowledge Management, Technical Writer, or Information Architect role, with a strong focus on internal product documentation in a technology-driven environment.</li><li>Proven experience in developing and implementing knowledge management strategies and frameworks.</li><li>Expertise in structuring and organizing complex information in a clear and intuitive manner.</li><li>Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.</li><li>Strong collaboration and interpersonal skills, with the ability to build relationships and influence stakeholders across different teams.</li><li>Experience with various knowledge management platforms and tools (e.g., Confluence, Jira, SharePoint, or similar).</li><li>A solid understanding of product development development lifecycles (PDLC) and agile methodologies.</li><li>Proactive and self-motivated with a strong attention to detail and a commitment to quality.</li><li>Ability to work independently and manage multiple priorities in a fast-paced, dynamic environment.</li></ul>Bonus points if you have:<ul><li>Experience in the energy or utility sector.</li><li>Familiarity with API documentation best practices.</li><li>Experience with user experience (UX) principles applied to documentation.</li></ul>Kaluza ValuesHere at Kaluza we have five core values that guide us as a business: We’re on a mission, We build together, We’re inclusive, We get it done, We communicate with purpose.Read more about our <a href="https://careers.kaluza.com/our-values">values over on our careers site.</a>From us you’ll get<ul><li>Pension Scheme</li><li>Discretionary Bonus Scheme</li><li>Private Medical Insurance + Virtual GP</li><li>Life Assurance</li><li>Access to Furthr - a Climate Action app</li><li>Free Mortgage Advice and Eye Tests</li><li>Perks at Work - access to thousands of retail discounts</li><li>5% Flex Fund to spend on the benefits you want most</li><li>26 days holiday</li></ul><ul><li>Flexible bank holidays, giving you an additional 8 days which you can choose to take whenever you like</li></ul><ul><li>Progressive leave policies with no qualifying service periods, including 26 weeks full pay if you have a new addition to your family </li><li>Dedicated personal learning and home office budgets</li><li>And more…</li></ul>Kaluza wants to power a world where net-zero is within everyone’s reach, by building the platform that will accelerate a sustainable, affordable and resilient energy transition. It’s a huge challenge, but often the toughest problems are the most rewarding to solve.We want the best peopleWe’re keen to meet people from all walks of life — our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you.Find out more about working in <a href="http://kaluza.com">Kaluza</a> on our <a href="https://careers.kaluza.com/">careers page</a> and <a href="https://www.linkedin.com/company/kaluza/">LinkedIn</a>.

Kaluza is the intelligent energy platform enabling the world&rsquo;s largest energy companies to lead the way in the energy transition. From revolutionising energy retail operations to smart electric vehicle charging, our software is empowering energy suppliers to deliver market-leading experiences for their customers and drive decarbonisation.&nbsp;
Launching in 2019, we&rsquo;ve grown rapidly to over 400 employees across the UK, Portugal and the US. We pride ourselves on technical excellence and building a platform that has a real, positive impact in a fast-evolving industry.&nbsp;
We&rsquo;re on the lookout for talented problem solvers, who are determined to make a difference to the world. Sound like you? Find out more about life at Kaluza&nbsp;<a class="body-text-link hyperlink" href="https://careers.kaluza.com/life-at-kaluza">here</a>.

Knowledge Manager

Job title: Knowledge ManagerLocation: Bristol or London (Hybrid)Salary - £62,500 - £81,500Reporting to: VP Product and Tech DeliveryClosing date for applications: Monday 25th August 2025This role is based in London or Bristol, UK and requires existing right to work in the UK. At this time, we are not able to offer visa sponsorship for this role. We are committed to building a diverse, global team and our sponsorship policy is evaluated on a role-by-role basis. We encourage you to keep an eye on our careers site to stay informed about future opportunities where we are able to offer visa sponsorship.Kaluza reimagines energy to bring net-zero within everyone’s reach. Our intelligent platform enables energy utilities to unlock the full value of a radically changing energy system and propel us to a future where renewable energy is sustainable, affordable and accessible for all.&nbsp;From automating and simplifying core operations including billing to create a lower-cost, higher-engagement experience, to optimising energy usage across smart devices in the home, we turn tough challenges into win-win-win outcomes for customers, suppliers and the energy system.&nbsp;At Kaluza we embrace a flexible, hybrid work model that balances autonomy with the power of in-person connection. Many of our teams find value in coming together regularly to collaborate, strengthen relationships, and accelerate progress. We’re focused on shaping thoughtful, team-driven approaches that support both business impact and individual well-being.We also prioritise meaningful company-wide gatherings like our annual conference and end-of-year celebrations, that bring us together to align, connect, and celebrate.Where in the world of Kaluza will I be working?You’ll be working across both Product and Technology, within our Delivery and Portfolio function to establish an internal knowledge management practice and support the Kaluza Product and Technology community, including:<ul><li>Kaluza’s Product community: A group of Product Managers and Leaders focused on translating complex needs into simple and innovative solutions that solve real customer and business problems.&nbsp;</li></ul><ul><li>Kaluza’s Technology community: A large team of both data-led and product focused Software and Production Engineers, pushing the boundaries of technology and working at an extraordinary scale. As a collective we strive for engineering greatness and by ensuring best practices across the board of the community.</li></ul>What will I be doing?We are seeking a highly motivated and experienced Knowledge Manager, a critical role that will ensure our product teams, engineers, customer support, and other internal stakeholders have the information they need to build, support, and scale our innovative platform effectively.As a knowledge manager, you will:<ul><li>Develop and implement a comprehensive knowledge management strategy for Kaluza's internal product documentation, aligning with overall business objectives and product development lifecycles.</li><li>Establish and enforce documentation standards, guidelines, and best practices to ensure consistency, accuracy, and clarity across all internal product documentation.</li><li>Work closely with product managers, engineers, designers, and other subject matter experts to identify documentation needs, gather information, and translate complex technical concepts into clear and concise content.</li><li>Organize, structure, and maintain the internal product knowledge repositories, ensuring information is logically categorized, easily searchable, and up-to-date. This includes defining and managing content hierarchies, metadata, and tagging conventions.</li><li>Implement and manage knowledge management tools and platforms (e.g., Confluence, Slides, etc.) to optimize content creation, storage, retrieval, and collaboration.</li><li>Champion a culture of knowledge sharing within Kaluza, promoting best practices and encouraging active participation from all teams in contributing to and utilizing the knowledge base.</li><li>Conduct regular audits and reviews of existing documentation to identify gaps, inaccuracies, and opportunities for improvement.</li><li>Develop and deliver training sessions to internal teams on how to effectively create, contribute to, and utilize the internal resources.</li><li>Track and report on key knowledge management metrics to demonstrate the value and impact of documentation efforts.</li><li>Stay informed about industry best practices in knowledge management, technical writing, and information architecture.</li></ul>Is this the job for me?&nbsp;You should be an experienced Knowledge Manager with:&nbsp;<ul><li>5+ years of experience in a Knowledge Management, Technical Writer, or Information Architect role, with a strong focus on internal product documentation in a technology-driven environment.</li><li>Proven experience in developing and implementing knowledge management strategies and frameworks.</li><li>Expertise in structuring and organizing complex information in a clear and intuitive manner.</li><li>Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.</li><li>Strong collaboration and interpersonal skills, with the ability to build relationships and influence stakeholders across different teams.</li><li>Experience with various knowledge management platforms and tools (e.g., Confluence, Jira, SharePoint, or similar).</li><li>A solid understanding of product development development lifecycles (PDLC) and agile methodologies.</li><li>Proactive and self-motivated with a strong attention to detail and a commitment to quality.</li><li>Ability to work independently and manage multiple priorities in a fast-paced, dynamic environment.</li></ul>Bonus points if you have:<ul><li>Experience in the energy or utility sector.</li><li>Familiarity with API documentation best practices.</li><li>Experience with user experience (UX) principles applied to documentation.</li></ul>Kaluza ValuesHere at Kaluza we have five core values that guide us as a business:&nbsp;We’re on a mission, We build together, We’re inclusive, We get it done, We communicate with purpose.Read more about our <a href="https://careers.kaluza.com/our-values">values over on our careers site.</a>From us you’ll get<ul><li>Pension Scheme</li><li>Discretionary Bonus Scheme</li><li>Private Medical Insurance + Virtual GP</li><li>Life Assurance</li><li>Access to Furthr - a Climate Action app</li><li>Free Mortgage Advice and Eye Tests</li><li>Perks at Work - access to thousands of retail discounts</li><li>5% Flex Fund to spend on the benefits you want most</li><li>26 days holiday</li></ul><ul><li>Flexible bank holidays, giving you an additional 8 days which you can choose to take whenever you like</li></ul><ul><li>Progressive leave policies with no qualifying service periods, including 26 weeks full pay if you have a new addition to your family&nbsp;</li><li>Dedicated personal learning and home office budgets</li><li>And more…</li></ul>Kaluza wants to power a world where net-zero is within everyone’s reach, by building the platform that will accelerate a sustainable, affordable and resilient energy transition. It’s a huge challenge, but often the toughest problems are the most rewarding to solve.We want the best peopleWe’re keen to meet people from all walks of life — our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you.Find out more about working in <a href="http://kaluza.com">Kaluza</a> on our <a href="https://careers.kaluza.com/">careers page</a> and <a href="https://www.linkedin.com/company/kaluza/">LinkedIn</a>.&nbsp;&nbsp;

Knowledge Manager

About the Job

About the Company

Kaluza

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