At Ascend we’re all in the business of selling, installing, supporting and shipping our world class software.<h1>A Bit about the Role:</h1><h2>Provide support to existing Independent Bike Shop (IBD) customers – 25%</h2><ul><li>Complete support requests via phone &amp; e-mail</li><li>Review our regular system updates to maintain a working knowledge of our solutions</li><li>Assist with the creation, review and maintenance of our training and support resources</li><li>Product management &amp; maintenance</li><li>Hardware maintenance, replacement &amp; updates</li></ul><p></p><h2>Provide support to the Trek retail network – 25%</h2><ul><li>Complete support requests via phone &amp; e-mail</li><li>Product management &amp; maintenance</li><li>Training and Process development</li><li>Hardware replacement &amp; updates</li><li>Inventory; pricing updates &amp; product maintenance</li><li>Marketing promotion changes</li></ul><p></p><h2>Expand the Ascend Australia customer base – 10%</h2><ul><li>Gather sales prospects through available channels</li><li>Conduct product demos to sales prospects and supply quotes</li><li>Manage all new customer installations</li><li>Set budgets</li></ul><p></p><h2>Provide support &amp; drive key projects across all areas of the Trek Australia business – 40%</h2><ul><li>Retail &amp; Wholesale efficiency processes</li><li>Inventory projects</li></ul><p></p><h1>What you will bring:</h1><ul><li>Ideal candidates will have telephone-based customer service experience and excellent verbal and written communication skills</li><li>Candidates should have a working knowledge of Ascend, Microsoft peer-to-peer networking, desktop operating systems, and Office programs</li><li>Experience or an interest in general IT troubleshooting and SQL software would be beneficial</li><li>Experience in retail and with retail management systems</li><li>Some Project Management experience a plus</li><li>Candidates must be available for occasional out of hours and weekend support work. They should also be available for occasional travel</li><li>Successful team members are positive and calm in a busy environment. They do more than is asked of them and they work well on their own.</li></ul><p></p><p>If this sounds like you put your hand up! For a confidential conversation reach out to HR. This role is a Canberra based role.</p>

<div class="org-about-module-wrapper org-about-module__card-spacing" tabindex="-1" data-artdeco-is-focused="true">
<div>
<div class="org-about-module__description">
<div id="ember560" class="ember-view organization-about-module__content-consistant-cards-description"><span class="lt-line-clamp__raw-line">Trek is a place where you&rsquo;re valued for being you. If you&rsquo;re really into bikes, that&rsquo;s great. If you&rsquo;re not (yet), that&rsquo;s great too. Because there&rsquo;s a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It&rsquo;s what makes us who we are. At Trek, there's only one standard you have to meet - love. Learn more of why Trek is a Great Place to Work: trekbikes.com/careers</span></div>
</div>
</div>
</div>

Ascend Manager, Australia

About the Job

About the Company

Trek Bicycle Corp (Australia)

Similar Jobs

Sales Engineer

Sales Engineer

SEA Territory Manager

SEA Territory Manager

Sales Manager

Sales Manager

Account Manager

Account Manager

Business Development Manager

Business Development Manager

Regional Operations Manager - East

Regional Operations Manager - East

IC Sales Specialist for Export

IC Sales Specialist for Export

Sales Associate

Sales Associate

Senior Sales Manager

Senior Sales Manager

Customer Support Manager

Customer Support Manager