We're the global leader in providing energy solutions that help businesses grow and communities thrive.We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world. We’re looking for a Customer Service Team Lead for our Singapore office. The role will be focusing on Singapore and Malysia in terms of region, and the main job function is to own and be responsible for the effective and efficient administration of Hire Desk Control activities for the assigned contracts, liaising with all stakeholders to ensure an efficient contractual service to our clients. This position will be responsible for providing timely quality services and solutions to the stakeholders while maintaining a high level of client satisfaction.             Why Aggreko?<ul><li>Competitive compensation package &amp; annual bonus program</li><li>Industry-leading benefit plans</li><li>Continuous training and development with career growth opportunities</li><li>Safety-focused culture</li></ul>What you’ll do: <ul><li>Address customer inquiries and issues related to equipment, services, and contracts.</li><li>Maintain strong relationships with both customers and suppliers.</li><li>Coordinate and locate supplies from various sources efficiently and cost-effectively to fulfill customer orders.</li><li>Make quick, effective decisions to provide excellent customer experience within a set framework of autonomy.</li><li>Assist the sales team with customer orders, follow-up, and expediting processes.</li><li>Manage and communicate changes to orders, including technical requirements and additional services, while owing to all related customer queries.</li><li>Ensure the accuracy of customer data and oversee administrative processes that support the hiring and billing processes.</li></ul>You’ll have the following skills and experience:<ul><li>A degree with a minimum of five years of experience, or a diploma/A-levels with at least seven years of relevant experience.</li><li>Familiarity with ERP or CRM systems like M3 Cloudsuite or SalesForce.com is a plus, along with strong proficiency in Microsoft Office applications.</li><li>Experience in the energy rental industry is beneficial.</li><li>A strong commitment to customer satisfaction and a sense of urgency in finding creative solutions.</li><li>Excellent internal and external customer service and communication skills.</li><li>A strong ability to maintain accurate and detailed reports.</li><li>Excellent time management and organizational skills, with the ability to prioritize tasks and adapt to changing demands.</li><li>Highly motivated, committed, and responsible, with the ability to work independently and flexibly, including beyond normal office hours.</li></ul>Find out more and apply now.Bring your energy. Grow your career.#LI-VS1Equal employment opportunityWe welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

As the global leader in temporary power, temperature control and energy solutions, we enable our customers to achieve their goals through a range of innovative, flexible, class-leading modular solutions.&nbsp;
Utilising the latest technologies, we combine innovative thinking with our sector knowledge to deliver the best results; where, when and for as long as needed.
Are you thinking about a career at Aggreko?&nbsp;
Working at Aggreko is more than just a job. We care about the people who work with us and want to ensure that our employees have a fulfilling career, work in a safe environment, are happy and share our values. We encourage all our employees to expand their skills and knowledge, so you are able to grow and become the future of our business.
We welcome employees from all backgrounds, disciplines and abilities, to assist us in achieving our global goals. So are you ready to join a team of great people? Get in touch.&nbsp;

Customer Service Team Lead

We're the global leader in providing energy solutions that help businesses grow and communities thrive.We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.&nbsp;We’re looking for a Customer Service Team Lead for our Singapore office. The role will be focusing on Singapore and Malysia in terms of region, and the main job function is to own and be responsible for the effective and efficient administration of Hire Desk Control activities for the assigned contracts, liaising with all stakeholders to ensure an efficient contractual service to our clients. This position will be responsible for providing timely quality services and solutions to the stakeholders while maintaining a high level of client satisfaction.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Why Aggreko?<ul><li>Competitive compensation package &amp; annual bonus program</li><li>Industry-leading benefit plans</li><li>Continuous training and development with career growth opportunities</li><li>Safety-focused culture</li></ul>What you’ll do: <ul><li>Address customer inquiries and issues related to equipment, services, and contracts.</li><li>Maintain strong relationships with both customers and suppliers.</li><li>Coordinate and locate supplies from various sources efficiently and cost-effectively to fulfill customer orders.</li><li>Make quick, effective decisions to provide excellent customer experience within a set framework of autonomy.</li><li>Assist the sales team with customer orders, follow-up, and expediting processes.</li><li>Manage and communicate changes to orders, including technical requirements and additional services, while owing to all related customer queries.</li><li>Ensure the accuracy of customer data and oversee administrative processes that support the hiring and billing processes.</li></ul>You’ll have the following skills and experience:<ul><li>A degree with a minimum of five years of experience, or a diploma/A-levels with at least seven years of relevant experience.</li><li>Familiarity with ERP or CRM systems like M3 Cloudsuite or SalesForce.com is a plus, along with strong proficiency in Microsoft Office applications.</li><li>Experience in the energy rental industry is beneficial.</li><li>A strong commitment to customer satisfaction and a sense of urgency in finding creative solutions.</li><li>Excellent internal and external customer service and communication skills.</li><li>A strong ability to maintain accurate and detailed reports.</li><li>Excellent time management and organizational skills, with the ability to prioritize tasks and adapt to changing demands.</li><li>Highly motivated, committed, and responsible, with the ability to work independently and flexibly, including beyond normal&nbsp;office&nbsp;hours.</li></ul>Find out more and apply now.Bring your energy. Grow your career.#LI-VS1Equal employment opportunityWe welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Customer Service Team Lead

About the Job

About the Company

Aggreko

Similar Jobs

Customer Service & Planning Representative

Customer Service & Planning Representative

Customer Support Supervisor

Customer Support Supervisor

Sales Operations Specialist - APAC

Sales Operations Specialist - APAC

Manager, Technical Support

Manager, Technical Support

Customer Service Representative

Customer Service Representative

Senior Specialist - Customer Success

Senior Specialist - Customer Success

Transformers Market Manager

Transformers Market Manager

Call Center Customer Service Manager

Call Center Customer Service Manager

Customer Services Coordinator

Customer Services Coordinator

Customer Support Manager

Customer Support Manager