<p><img style="max-width:100%;" src="https://3339696.fs1.hubspotusercontent-na1.net/hubfs/3339696/greenhouse_hero.jpg"></p><h3>OUR VISION</h3><p>When people use our technology to "bridge the gap" between the physical and digital worlds, they don’t just capture reality - they create a new one. In this new reality, they are smarter, more productive, more streamlined, and more creative - because they have the digital foundation to build the world they want to live in.</p><p>That’s what NavVis offers in all our products and services: the tools to not just map the world as it is, but to pave the way to a better future. To forge something new. Physical or digital, there is only one reality. And it’s the reality NavVis empowers people to build better. </p><p> </p><h3>THE OPPORTUNITY</h3><p><span>Do you thrive on leading high-performing teams that drive customer success and enable partners to reach their full potential? As </span><span>Global Team Lead</span><span> in our </span><span>Customer Experience</span><span> team, you will lead, coach, and inspire a team of Channel Success Managers who empower reseller partners and their customers to fully unlock the potential of NavVis technology.</span><span> </span></p><p><span>You will set the vision, establish best practices, and ensure our global reseller network is equipped to sell, implement, and support NavVis solutions effectively. Your leadership will foster team excellence, partner satisfaction, and technology adoption, ultimately driving sustainable business growth across the region.</span><span> </span></p><p> </p><h3>HOW YOU WILL MAKE AN IMPACT</h3><ul><li><span>Lead and coach a team of Channel Success Managers, supporting their professional growth through structured career planning and development  </span> </li><li>Foster a collaborative, inclusive, and results-driven team culture. </li><li>Drive regional partner success strategy, including high-impact enablement programs such as the NavVis Reseller Certification Program. </li><li>Maintain strong relationships with key reseller partners (6–10 key partners per Channel Success Manager), ensuring consistent engagement, quality standards, and actionable insights to boost adoption and satisfaction. </li><li>Set and track KPIs for partner success, adoption, and renewals. </li><li>Implement scalable processes, tools, and act a<span>s a senior point of contact for escalations, ensuring swift resolution and partner satisfaction.</span></li><li>Align channel success initiatives with EMEA business priorities by partnering with Sales, Product, and Marketing.</li><li>Advocate for partner needs, influencing process, tool, and product improvements, and represent the EMEA Channel Success team in global forums.<span> </span></li></ul><p> </p><h3>WHAT WILL HELP YOU SUCCEED IN THE ROLE</h3><ul><li><span>Background in Geoscience, Geomatics, Surveying, or related field is a plus. Alternatively, proven experience in leading customer success or partner enablement teams in a technical SaaS or AEC-related industry will be valued.</span><span> </span></li><li>You bring strong leadership skills, ideally gained in Customer Success, Partner Enablement, or Technical Consulting, with exposure to AEC, GIS, or related fields.<span> </span></li><li><span>Ability to guide teams in translating complex technical concepts into actionable business value for partners and customers.</span> </li><li>Self-starter with a strategic mindset and ability to manage multiple priorities.<span> </span></li></ul><p> </p><h3>HOW WE WILL KNOW WE ARE A PERFECT MATCH</h3><p>Your recruiting partner for this role is Rina (she/her). You can expect to go through a screening call, and through a series of meaningful interview rounds, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth.</p><p> </p><h3>HOW WE WILL KEEP YOU SMILING</h3><ul><li>It's important to take a break from work! We offer 30 days of paid time off per year</li><li>Affordable access to a vast network of fitness and wellness facilities through EGYM Wellpass subsidy</li><li>Deutschlandticket subsidy to support sustainable travel using public transport</li><li>We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!</li><li>We offer full visa and relocation support for international candidates</li><li>An attractive bike leasing model through JobRad, in line with our commitment towards sustainable mobility</li><li>A competitive compensation package that values the skills and experience you bring</li><li>Up to 4000 EUR employee referral bonus </li><li>Financial support for local language classes to help you in your journey of integrating into the culture!</li></ul><h3>ABOUT US</h3><div><div>NavVis is a technologically-focused, global leader in reality capture and digital factory solutions. Prominent manufacturers and laser scanning professionals around the world trust our ground-breaking technology, designed to capture and share the built environment as photorealistic digital twins. By bridging the physical and digital worlds, we’re helping organizations make smarter decisions and build more efficient, connected operations.</div><div> </div><div>With over 300 people from around 60 nationalities and offices around the globe, we’re proud to be a truly international and diverse place to work. As a scaling company, we bring together the agility, innovation, and entrepreneurial mindset of a startup with the professionalism and reliability of an established enterprise — offering our team the best of both worlds.</div><div> </div><div>You’ll be part of an open culture that values trust, collaboration, and transparency. We are proud of our environment where diverse talent can thrive and where feedback fosters individual growth and development. Do you share our passion for disruptive technology and want to be part of our dynamic journey? At NavVis, you’ll own your projects, bring innovative ideas to life, and have real opportunities to grow your career and be recognized for your impact.</div><div> </div><strong>We derive our strength from our diversity.</strong><p>NavVis’ unwavering commitment to fostering an inclusive and diverse workplace has laid the foundation for our incredible growth. We thrive on the collective strength of our people who come from diverse backgrounds. We respect and value every experience associated with race, gender identity, sexual orientation, nationality, religion and disability. We do not discriminate on the basis of any of these, or other identities, and strongly encourage everyone to apply.</p><p><strong>Together with you, we build NavVis!</strong></p><p>If you need assistance at any stage of the recruiting process due to a disability, please reach out to your recruiting partner(s) for this position.</p></div>

<p>BUILD BETTER REALITY &mdash; Bridge the gap between the physical and digital worlds through reality capture technology that provides the digital foundation for the world you want to live in. We supply fast, reliable spatial data to service providers and enterprises seeking to capture photorealistic digital twins of the built environment. And our digital factory solutions enable greater organizational operability, productivity, agility, and profitability. Headquartered in Munich, Germany, and with offices in the United States, the United Kingdom, and China, NavVis serves global customers across the surveying, AEC, and manufacturing industries. Learn more at www.navvis.com.</p>

Global Team Lead, Customer Success Management  – Reseller (F/M/D) 

<p><img src="https://3339696.fs1.hubspotusercontent-na1.net/hubfs/3339696/greenhouse_hero.jpg"></p><h3>OUR VISION</h3><p>When people use our technology to "bridge the gap" between the physical and digital worlds, they don’t just capture reality - they create a new one. In this new reality, they are smarter, more productive, more streamlined, and more creative - because they have the digital foundation to build the world they want to live in.</p><p>That’s what NavVis offers in all our products and services: the tools to not just map the world as it is, but to pave the way to a better future. To forge something new. Physical or digital, there is only one reality. And it’s the reality NavVis empowers people to build better.&nbsp;</p><p>&nbsp;</p><h3>THE OPPORTUNITY</h3><p><span>Do you thrive on leading high-performing teams that drive customer success and enable partners to reach their full potential? As </span><span>Global Team Lead</span><span>&nbsp;in our </span><span>Customer Experience</span><span> team, you will lead, coach, and inspire a team of Channel Success Managers who empower reseller partners and their customers to fully unlock the potential of NavVis technology.</span><span>&nbsp;</span></p><p><span>You will set the vision, establish best practices, and ensure our global reseller network is equipped to sell, implement, and support NavVis solutions effectively. Your leadership will foster team excellence, partner satisfaction, and technology adoption, ultimately driving sustainable business growth across the region.</span><span>&nbsp;</span></p><p>&nbsp;</p><h3>HOW YOU WILL MAKE AN IMPACT</h3><ul><li><span>Lead and coach a team of Channel Success Managers, supporting their professional growth through structured career planning and development&nbsp;&nbsp;</span> </li><li>Foster a collaborative, inclusive, and results-driven team culture. </li><li>Drive regional partner success strategy, including high-impact enablement programs such as the NavVis Reseller Certification Program. </li><li>Maintain strong relationships with key reseller partners (6–10 key partners per Channel Success Manager), ensuring consistent engagement, quality standards, and actionable insights to boost adoption and satisfaction. </li><li>Set and track KPIs for partner success, adoption, and renewals. </li><li>Implement scalable processes, tools, and act a<span>s a senior point of contact for escalations, ensuring swift resolution and partner satisfaction.</span></li><li>Align channel success initiatives with EMEA business priorities by partnering with Sales, Product, and Marketing.</li><li>Advocate for partner needs, influencing process, tool, and product improvements, and represent the EMEA Channel Success team in global forums.<span>&nbsp;</span></li></ul><p>&nbsp;</p><h3>WHAT WILL HELP YOU SUCCEED IN THE ROLE</h3><ul><li><span>Background in Geoscience, Geomatics, Surveying, or related field is a plus. Alternatively, proven experience in leading customer success or partner enablement teams in a technical SaaS or AEC-related industry will be valued.</span><span>&nbsp;</span></li><li>You bring strong leadership skills, ideally gained in Customer Success, Partner Enablement, or Technical Consulting, with exposure to AEC, GIS, or related fields.<span>&nbsp;</span></li><li><span>Ability to guide teams in translating complex technical concepts into actionable business value for partners and customers.</span> </li><li>Self-starter with a strategic mindset and ability to manage multiple priorities.<span>&nbsp;</span></li></ul><p>&nbsp;</p><h3>HOW WE WILL KNOW WE ARE A PERFECT MATCH</h3><p>Your recruiting partner for this role is Rina (she/her). You can expect to go through a screening call, and through a series of meaningful interview rounds, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth.</p><p>&nbsp;</p><h3>HOW WE WILL KEEP YOU SMILING</h3><ul><li>It's important to take a break from work! We offer 30 days of paid time off per year</li><li>Affordable access to a vast network of fitness and wellness facilities through EGYM Wellpass subsidy</li><li>Deutschlandticket subsidy to support sustainable travel using public transport</li><li>We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!</li><li>We offer full visa and relocation support for international candidates</li><li>An attractive bike leasing model through JobRad, in line with our commitment towards sustainable mobility</li><li>A competitive compensation package that values the skills and experience you bring</li><li>Up to 4000 EUR employee referral bonus&nbsp;</li><li>Financial support for local language classes to help you in your journey of integrating into the culture!</li></ul><h3>ABOUT US</h3><div><div>NavVis is a technologically-focused, global leader in reality capture and digital factory solutions. Prominent manufacturers and laser scanning professionals around the world trust our ground-breaking technology, designed to capture and share the built environment as photorealistic digital twins. By bridging the physical and digital worlds, we’re helping organizations make smarter decisions and build more efficient, connected operations.</div><div>&nbsp;</div><div>With over 300 people from around 60 nationalities and offices around the globe, we’re proud to be a truly international and diverse place to work. As a scaling company, we bring together the agility, innovation, and entrepreneurial mindset of a startup with the professionalism and reliability of an established enterprise — offering our team the best of both worlds.</div><div>&nbsp;</div><div>You’ll be part of an open culture that values trust, collaboration, and transparency. We are proud of our environment where diverse talent can thrive and where feedback fosters individual growth and development.&nbsp;Do you share our passion for disruptive technology and want to be part of our dynamic journey? At NavVis, you’ll own your projects, bring innovative ideas to life, and have real opportunities to grow your career and be recognized for your impact.</div><div>&nbsp;</div><strong>We derive our strength from our diversity.</strong><p>NavVis’ unwavering commitment to fostering an inclusive and diverse workplace has laid the foundation for our incredible growth. We thrive on the collective strength of our people who come from diverse backgrounds. We respect and value every experience associated with race, gender identity, sexual orientation, nationality, religion and disability. We do not discriminate on the basis of any of these, or other identities, and strongly encourage everyone to apply.</p><p><strong>Together with you, we build NavVis!</strong></p><p>If you need assistance at any stage of the recruiting process due to a disability, please reach out to your recruiting partner(s) for this position.</p></div>

Global Team Lead, Customer Success Management – Reseller (F/M/D)

About the Job

About the Company

Navvis

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