<h1 style="margin:32px 0px 8px;padding:0px;">About the role</h1>We’re looking for a hands-on operational leader to manage and scale our systems and data connections across the market and to lead the expansion of our five person Data Management team. This team is essential to our customer experience — responsible for connecting to customer systems, onboarding customer transactional data, maintaining data quality, building automations, and ensuring seamless data flow across our platform and to our trading partners.  Reporting to the company's SVP of Professional Services and Customer Success, you’ll bring operational rigor, technical expertise, and a passion for building scalable systems and processes. You’ll also bring fresh ideas and proven strategies from your past experience to help us streamline onboarding, improve data reliability, simplify and standardize processes, and scale efficiently as our platform grows from hundreds to thousands of connected businesses.  Applicants must be authorized to work in the United States without sponsorship.  Please note that the company is unable to employ applicants from any of the following states: California, Connecticut, Illinois, Massachusetts, Michigan, Nevada, New York, New Jersey, Ohio, Oregon, Pennsylvania, Washington and Maryland.<h1 style="margin:32px 0px 8px;padding:0px;">What you'll do</h1><ul style=""><li style="color:rgb(111,111,114);margin:0px;font-size:10pt;line-height:1.38;">Lead, mentor, and grow a team of data analysts and technical specialists.</li><li style="color:rgb(111,111,114);margin:0px;font-size:10pt;line-height:1.38;">Oversee the ingestion, transformation, and validation of customer data across multiple systems. </li><li style="color:rgb(111,111,114);margin:0px;font-size:10pt;line-height:1.38;">Design and maintain data flows from our platform to external trading partners, ensuring accuracy, security, and reliability. </li><li style="color:rgb(111,111,114);margin:0px;font-size:10pt;line-height:1.38;">Architect and optimize integration designs that support scalable, flexible, and secure data exchange. </li><li style="color:rgb(111,111,114);margin:0px;font-size:10pt;line-height:1.38;">Build and refine processes to ensure data accuracy, consistency, and scalability. </li><li style="color:rgb(111,111,114);margin:0px;font-size:10pt;line-height:1.38;">Collaborate with Customer Success, Product, and Engineering teams to support onboarding and ongoing data needs. </li><li style="color:rgb(111,111,114);margin:0px;font-size:10pt;line-height:1.38;">Drive automation initiatives to reduce manual work and improve data reliability. </li><li style="color:rgb(111,111,114);margin:0px;font-size:10pt;line-height:1.38;">Bring strategic insights and innovation to improve customer onboarding and data integration at scale. </li><li style="color:rgb(111,111,114);margin:0px;font-size:10pt;line-height:1.38;">Develop and maintain documentation, training resources, and data management best practices. </li><li style="color:rgb(111,111,114);margin:0px;font-size:10pt;line-height:1.38;">Foster a culture of accountability, innovation, and continuous improvement. </li><li style="color:rgb(111,111,114);margin:0px;font-size:10pt;line-height:1.38;">Help shape the strategy for data operations by finding scalable solutions and process improvements. </li></ul><h1 style="margin:32px 0px 8px;padding:0px;">Experience</h1><ul style=""><li style="color:rgb(111,111,114);margin:0px;font-size:10pt;line-height:1.38;">10+ years of experience in data management, data operations, or technical customer support roles. </li><li style="color:rgb(111,111,114);margin:0px;font-size:10pt;line-height:1.38;">Proven success scaling data processes and teams in a high-growth environment. </li><li style="color:rgb(111,111,114);margin:0px;font-size:10pt;line-height:1.38;">Demonstrated expertise in integration design, including experience with SaaS platforms and third-party data exchange. </li><li style="color:rgb(111,111,114);margin:0px;font-size:10pt;line-height:1.38;">Familiarity with tools such as Azure Data Factory, Snowflake, Power Automate, Alteryx, and Python scripting — you don’t need to be an expert in all, but should be comfortable navigating and leading teams that use them.  Additional expertise with competing systems like Boomi, Mulesoft or Informatica are a bonus. </li><li style="color:rgb(111,111,114);margin:0px;font-size:10pt;line-height:1.38;">A track record of bringing new ideas and process improvements to enhance scalability and customer experience. </li><li style="color:rgb(111,111,114);margin:0px;font-size:10pt;line-height:1.38;">Excellent leadership and team development skills. </li><li style="color:rgb(111,111,114);margin:0px;font-size:10pt;line-height:1.38;">A customer-centric mindset with the ability to communicate complex data concepts clearly. </li><li style="color:rgb(111,111,114);margin:0px;font-size:10pt;line-height:1.38;">Experience in a startup or fast-paced environment is a strong plus. </li></ul> <h1 style="margin:32px 0px 8px;padding:0px;">Benefits</h1>Competitive salaryPrivate Health (UK - BUPA) / Competitive Health Insurance (US)Short Term / Long Term Disability Cover (US)Critical Illness and Income Protection (UK)Self-directed PTOFlexible Work LocationFlexible HoursPension (UK) / 401k (US)

Smartwyre helps farm input supply organizations become more profitable in the areas of incentives, price, and cost management. We provide software, data, and services that, securely connects the industry with accurate, instantly available information. The Smartwyre platform now catalogs data on more than 90,000 products, as well as 1 million+ trackable rebate and pricing combinations. Smartwyre processes more than 10 million transactions annually with an uptime of 99.99%.

Director, Data Integrations and Customer Enablement 

<h1>About the role</h1>We’re looking for a hands-on operational leader to manage and scale our systems and data connections across the market and to lead the expansion of our five person Data Management team. This team is essential to our customer experience — responsible for connecting to customer systems, onboarding customer transactional data, maintaining data quality, building automations, and ensuring seamless data flow across our platform and to our trading partners.&nbsp; Reporting to the company's SVP of Professional Services and Customer Success, you’ll bring operational rigor, technical expertise, and a passion for building scalable systems and processes. You’ll also bring fresh ideas and proven strategies from your past experience to help us streamline onboarding, improve data reliability, simplify and standardize processes, and scale efficiently as our platform grows from hundreds to thousands of connected businesses.&nbsp; Applicants must be authorized to work in the United States without sponsorship.&nbsp; Please note that the company is unable to employ applicants from any of the following states:&nbsp;California, Connecticut, Illinois, Massachusetts, Michigan, Nevada, New York, New Jersey, Ohio, Oregon, Pennsylvania, Washington and Maryland.<h1>What you'll do</h1><ul><li>Lead, mentor, and grow a team of data analysts and technical specialists.</li><li>Oversee the ingestion, transformation, and validation of customer data across multiple systems.&nbsp;</li><li>Design and maintain data flows from our platform to external trading partners, ensuring accuracy, security, and reliability.&nbsp;</li><li>Architect and optimize integration designs that support scalable, flexible, and secure data exchange.&nbsp;</li><li>Build and refine processes to ensure data accuracy, consistency, and scalability.&nbsp;</li><li>Collaborate with Customer Success, Product, and Engineering teams to support onboarding and ongoing data needs.&nbsp;</li><li>Drive automation initiatives to reduce manual work and improve data reliability.&nbsp;</li><li>Bring strategic insights and innovation to improve customer onboarding and data integration at scale.&nbsp;</li><li>Develop and maintain documentation, training resources, and data management best practices.&nbsp;</li><li>Foster a culture of accountability, innovation, and continuous improvement.&nbsp;</li><li>Help shape the strategy for data operations by finding scalable solutions and process improvements.&nbsp;</li></ul><h1>Experience</h1><ul><li>10+ years of experience in data management, data operations, or technical customer support roles.&nbsp;</li><li>Proven success scaling data processes and teams in a high-growth environment.&nbsp;</li><li>Demonstrated expertise in integration design, including experience with SaaS platforms and third-party data exchange.&nbsp;</li><li>Familiarity with tools such as Azure Data Factory, Snowflake, Power Automate, Alteryx, and Python scripting — you don’t need to be an expert in all, but should be comfortable navigating and leading teams that use them.&nbsp; Additional expertise with competing systems like Boomi, Mulesoft or Informatica are a bonus.&nbsp;</li><li>A track record of bringing new ideas and process improvements to enhance scalability and customer experience.&nbsp;</li><li>Excellent leadership and team development skills.&nbsp;</li><li>A customer-centric mindset with the ability to communicate complex data concepts clearly.&nbsp;</li><li>Experience in a startup or fast-paced environment is a strong plus.&nbsp;</li></ul> <h1>Benefits</h1>Competitive salaryPrivate Health (UK - BUPA) / Competitive Health Insurance (US)Short Term / Long Term Disability Cover (US)Critical Illness and Income Protection (UK)Self-directed PTOFlexible Work LocationFlexible HoursPension (UK) / 401k (US)

Director, Data Integrations and Customer Enablement

About the Job

About the Company

Smartwyre

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