Service Supervisor, Salt Lake City

Why We’re Rad (about us): Rad Power Bikes, America’s largest electric bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone.
Our company is a driving force behind the e-bike market expansion in North America, and we’re growing rapidly in Europe. We are the first mover in the omnichannel retail space for personal mobility products and we continue to develop industry-leading, innovative e-bikes. Rad Power Bikes has grown to 700 employees today with 350,000+ customers, leading a global revolution in low carbon mobility. We are looking for RADICAL people to join our global teams: Responsible, Approachable, Diverse, Innovative, Customer-Driven, Accountable, and always Learning.
We are seeking a Service Supervisor to oversee our Salt Lake City service department located in the Sugarhouse area. This role will work with retail, assembling & approving bikes for safety checks as well as in our Service department. If you like to problem solve, work with bikes, motors, etc. and want to help us build a world-class service department, we need you!

Why You’re Rad (about you):

• 4+ years of experience with bikes in a formal setting 
• Prior experience supervising mechanics and/or assemblers 
• Good communication skills, friendly attitude and interest in working with ebike consumers 
• Ability to work in a fast paced environment 

Additional Requirements:

• Must be able to lift and move 50+ lb boxes on a regular basis
• Must be able to stand for long periods 

You get bonus points for:

• Experience with electric bikes or vehicles 
• Prior experience working in a service department or customer-facing role 

Had you been with us last month, the top 5 things you would have impacted are:

• Learned about the ebike industry to understand the products we offer on a technical level
• Partnered with our Service Manager on developing goals & metrics for success for our service department 
• Performed bicycle repairs, tuned & fit bikes for customers, and ensured that all safety checks were performed 
• Assisted with inventory management of materials, such as bike accessories, tools, spare parts, and other materials as needed 
• Helped to train more junior mechanics and ebike assemblers 
• Participated in local outreach events and related events with the sales team as needed 
• Maintained workshop organization and cleanliness 

Working at Rad is built around our RADICAL values - we are:Responsible to our environment, community, partners, and teamAccountable, we take ownership, bias to action, seek and provide feedbackDiverse, inclusive of experiences, backgrounds and skills, we value every voiceInnovators, we challenge ourselves and the status quo, we are originalCustomer driven, completely, we do the right thing for our ridersApproachable, kind, we collaborate and are always willing to helpLearners, we grow our skills, we are humble and seek to improve Does this sound like you? Please apply and join us! Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, you may contact us at 800-939-0310 or jobs@radpowerbikes.com. Recruitment Agencies: We partner with 3rd party recruitment resources as needed.  If we require assistance on this search we will contact selected partners directly; we do not accept unsolicited candidate submissions.
At Rad Power Bikes we are committed to our RADICAL values and that means being responsible for the health and safety of our team, customers and community. Our current mask policy requires every Raddite to wear a mask regardless of vaccination status. At this time, Rad Power Bikes does not require Covid-19 vaccination though we highly encourage it. Additionally, Rad Power Bikes has implemented a vaccination or test policy any time employees of 25+ gather for all hands, in person meetings, training and other company sponsored events. Rad Power Bikes reserves the right to change or update our Covid-19 policy and procedures at any time. If you are comfortable complying with our Covid-19 guidelines, please submit your application for consideration.
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