Serviceability Engineering

As the Team Lead for the service engineers on the Base Operations team, you will drive Design for Serviceability (DFS) into Zoox’s autonomous projects. In this role, you will ensure the service readiness in the design of both the mechanical and electrical components and systems. You will perform evaluations of component/system/vehicle level diagnostic, programming, and repair tools and processes to ensure ease of use/understanding by the Fleet Support technician teams.  You will present comprehensive reports, findings, and opportunities to reduce cost, time, and motion. You will collaborate with Vehicle Engineering, Manufacturing, Industrial Design, and Prototyping to advocate for core initiatives that support the Maintenance and Repair optimization of our products. You will spend time with the field technicians evaluating the products and identify changes that will improve the overall Serviceability and Maintainability of our products. Through feedback from the field team, you will identify, design, and provide the diagnostic and repair strategy and tools required to maintain all elements of our products.

Responsibilities

• Engagement in the recruiting and hiring process for the Serviceability team.
• Provide new-hire onboarding, employee training, and management of team objectives. 
• Partner with cross-functional teams to drive serviceability into our products. 
• Evaluate part and assembly design, from concept to design to manufacturing introduction for hand clearance, tooling clearance, ergonomics, and feasibility of replacement of all components.
• Evaluate electronic controls for part design interchangeability, HW/FW/SW compatibility, and bring-up requirements after replacement.
• Identify and escalate safety concerns within our vehicle system/component design or repair processes.
• Develop service part release strategy and maintain the Service BOM for spare parts planning.
• Collaboratively design, develop, and validate the on-board and off-board diagnostic test tools for reporting diagnostic codes/messages/alerts, associated I/O data parameters, and control functions for insourced and outsourced controllers.
• Support wiring system serviceability (bundle routing, connectors, terminals, retention clips, etc) and schematic development for ease of troubleshooting and repair.
• Participate in requirements definition as it pertains to service, availability of the product, and reliability and report significant deviations for resolution.
• Work closely with the Service Documentation team to develop diagnostic, programming, and repair procedures.
• Provide comprehensive cost/time modeling that showcases opportunities to drive product change that supports the reduction of cost or complexity of the repair.

Requirements

• Demonstrated successful experience in electrical engineering within a product design, manufacturing, or service environment.
• Practical diagnostic technical or field experience, ability to comprehend schematics and electrical diagrams, and proficiency with automotive diagnostic procedures and tools.
• Experience designing and developing products through the lifecycle and product and process validation.
• Detail-oriented, including proven written and verbal communication skills.
• Ability to work autonomously to manage projects.
• Ability to travel locally and nationally as required.
• Degree in Electrical Engineering, Automotive Engineering, or Automotive Technology, or relevant experience.
• 3-5 years of relevant experience in electrical design, diagnostics, or repair.
• 2+ years of leadership experience.

Preferred Qualifications

• Knowledge of methods, techniques, parts, tools, and materials used in the maintenance and repair of vehicles.
• Knowledge of vehicle communication networking protocols (CAN/LIN/Ethernet) and tools.
• 3D CAD experience, CATIA a plus.
• General understanding of electric and autonomous vehicle architecture.
• Hands-on automotive dealership or fleet technician experience.

Vaccine Mandate
Employees working in this position will be required to have received a single dose of the J&J/Janssen COVID-19 vaccine OR have completed the two-dose Pfizer or Moderna vaccine series. In addition, employees will be required to receive a COVID-19 booster vaccine by the earlier of (1) April 15 or (2) within two months of becoming eligible for the booster vaccine.
Employees will be required to show proof of vaccination status upon receipt of a conditional offer of employment. That offer of employment will be conditioned upon, among other things, an Applicant’s ability to show proof of vaccination status. Please note the Company provides reasonable accommodations in accordance with applicable state, federal, and local laws.
About Zoox
Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.
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A Final Note:You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.