Service Exchange Co-OrdinatorSkelmersdale, England. We're leading the transition to zero-emission mobility.Alexander Dennis is a global leader in the design and manufacture of double deck buses and is the UK’s largest bus manufacturer.At Alexander Dennis, and across NFI and our family of brands, we are helping to save the planet. Through our Sustainability Pledge, which guides our daily actions and long-term planning, we are passionate about creating a better product, a better workplace, and a better world. To learn more about our Environmental, Social, and Governance (ESG) journey check our website. Our diverse, dynamic and resourceful team members embrace challenges every day which makes us the successful international company that we are. Are you ready to embrace the challenge? Come build the future with us and apply directly to your dream job!POSITION SUMMARY:Are you a detail-driven professional with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and enjoy being the go-to person for keeping things running smoothly? If so, we’d love to hear from you!We’re looking for a Service Exchange Coordinator who brings energy, precision, and initiative to every task. This is a fantastic opportunity to play a key role in a dynamic team where your skills will make a real impact.WHAT YOU WILL DO:·         Monitoring and reviewing inbound core charges with precision.·         Updating external core charges and maintaining an accurate customer database.·         Ensuring successful automated publishing of monthly core reports.·         Liaising with suppliers on core returns and credits.·         Managing international core returns and onboarding new suppliers.·         Requesting purchase orders for overdue core from customers.·         Receiving and recording supplier core invoices.·         Raising customer surcharge and scrap metal invoices.·         Booking in returned core and printing weekly reports for Service Exchange drivers.·         Collaborating with drivers and warranty teams.·         Providing end-of-month financial reports to Finance.WHAT YOU NEED TO BE SUCCESSFUL:·         Excellent customer focus and communication skills.·         Strong numeracy skills.·         Excellent attention to detail and organisational abilities.·         A proactive mindset and the ability to work independently.·         Solid computer literacy, especially in Word and Excel.·         Confidence in managing multiple priorities and deadlines.·         A collaborative spirit and the ability to build strong working relationships.WHY JOIN OUR TEAM:Generous salary package – we reward our people at the level they deserve.A 37-hour working week.Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions. Annual leave entitlement which increases with tenure.Pension scheme to help you save for the future. Access to our Employee Assistance Programme which offers practical, impartial support on issues impacting your life.Cycle to work scheme, discounted gym membership as your health and wellbeing is important to us.OUR WHY: We move people. The world's most precious cargo.We are driven by our purpose: we move people. Our vision is to lead the evolution of sustainable on-road mass transportation and mobility and our mission is to design, deliver, and support market-leading bus and motor coach solutions that are safe, accessible, efficient, and reliable.NEXT STEPS:If this sounds like you, and you’re interested in coming ‘aboard’, then we would love to hear from you. Please complete our online application form and attach your CV! We care deeply about being inclusive and we encourage applications from people with diverse backgrounds and experiences.If you are an internal applicant, you have a responsibility to inform your current line/department manager and local human resources representative before applying for the role.Due to the volume of vacancies and applications, we would prefer that you submit your application online. If however, you require an alternative method of applying, please give us call on +44 1324 621 672 or send an email to <a href="mailto:careers@alexander-dennis.com">careers@alexander-dennis.com</a>IND-M

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Service Exchange Co-ordinator

Service Exchange Co-OrdinatorSkelmersdale, England. We're leading the transition to zero-emission mobility.Alexander Dennis is a global leader in the design and manufacture of double deck buses and is the UK’s largest bus manufacturer.At Alexander Dennis, and across NFI and our family of brands, we are helping to save the planet. Through our Sustainability Pledge, which guides our daily actions and long-term planning, we are passionate about creating a better product, a better workplace, and a better world. To learn more about our Environmental, Social, and Governance (ESG) journey check our website. Our diverse, dynamic and resourceful team members embrace challenges every day which makes us the successful international company that we are. Are you ready to embrace the challenge? Come build the future with us and apply directly to your dream job!POSITION SUMMARY:Are you a detail-driven professional with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and enjoy being the go-to person for keeping things running smoothly? If so, we’d love to hear from you!We’re looking for a&nbsp;Service Exchange Coordinator&nbsp;who brings energy, precision, and initiative to every task. This is a fantastic opportunity to play a key role in a dynamic team where your skills will make a real impact.WHAT YOU WILL DO:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitoring and reviewing inbound core charges with precision.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Updating external core charges and maintaining an accurate customer database.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensuring successful automated publishing of monthly core reports.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Liaising with suppliers on core returns and credits.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Managing international core returns and onboarding new suppliers.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Requesting purchase orders for overdue core from customers.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Receiving and recording supplier core invoices.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Raising customer surcharge and scrap metal invoices.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Booking in returned core and printing weekly reports for Service Exchange drivers.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborating with drivers and warranty teams.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Providing end-of-month financial reports to Finance.WHAT YOU NEED TO BE SUCCESSFUL:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent customer focus and communication skills.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong numeracy skills.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent attention to detail and organisational abilities.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A proactive mindset and the ability to work independently.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Solid computer literacy, especially in Word and Excel.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Confidence in managing multiple priorities and deadlines.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A collaborative spirit and the ability to build strong working relationships.WHY JOIN OUR TEAM:Generous salary package – we reward our people at the level they deserve.A 37-hour working week.Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions. Annual leave entitlement which increases with tenure.Pension scheme to help you save for the future. Access to our Employee Assistance Programme which offers practical, impartial support on issues impacting your life.Cycle to work scheme, discounted gym membership as your health and wellbeing is important to us.OUR WHY: We move people. The world's most precious cargo.We are driven by our purpose: we move people. Our vision is to lead the evolution of sustainable on-road mass transportation and mobility and our mission is to design, deliver, and support market-leading bus and motor coach solutions that are safe, accessible, efficient, and reliable.NEXT STEPS:If this sounds like you, and you’re interested in coming ‘aboard’, then we would love to hear from you. Please complete our online application form and attach your CV! We care deeply about being inclusive and we encourage applications from people with diverse backgrounds and experiences.If you are an internal applicant, you have a responsibility to inform your current line/department manager and local human resources representative before applying for the role.Due to the volume of vacancies and applications, we would prefer that you submit your application online. If however, you require an alternative method of applying, please give us call on +44 1324 621 672 or send an email to <a href="mailto:careers@alexander-dennis.com">careers@alexander-dennis.com</a>IND-M

Service Exchange Co-ordinator

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Alexander Dennis

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