Requisition ID:  90009 Florida Power &amp; Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation’s most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we’re redefining what’s possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy. Position Specific DescriptionThe employee in this role is a member of the Florida Power and Light’s Regulatory Affairs team, working on the regulatory analysis and resolution of consumer issues and policy matters. This position communicates and collaborates with both external and internal stakeholders, including the Florida Public Service Commission staff and FPL Customer Service and Power Delivery teams on issues involving a variety of regulatory concepts, practices and procedures. Key responsibilities include: <ul style="list-style-type:disc;"><li>Oversees tracking of consumer complaints and resolutions involving Florida Public Service Commission, Office of Public Counsel, Attorney General and other agencies</li><li>Reviews and provides feedback on company responses to consumer issues (e.g. elevated complaints)</li><li>Serves as a liaison with the Florida Public Service Commission Consumer Affairs staff</li><li>Identifies issues and trends in consumer issues for management review</li><li>Supports logistics for regulatory proceedings as needed</li><li>Performs other job-related duties as assigned</li></ul> We are actively seeking candidates who possess:<ul style="list-style-type:disc;"><li>Strong interpersonal and communication skills – ability to interface with internal and external stakeholders regarding a variety of issues</li><li>Excellent writing and research skills</li><li>Strong dedication to customer service</li><li>Ability and desire to grasp new topics and learn new processes quickly</li><li>Ability to multi-task, manage time effectively, and maintain high performance in a dynamic, fast-paced environment – commitment to meeting deadlines is essential</li><li>Degree and/or related experience in regulated industries and policy matters</li></ul> We strive to achieve excellence in all products and services we provide. At a minimum our work must always be highly responsive, timely and have the utmost degree of accuracy.

NextEra Energy, Inc. (NYSE: NEE) is a leading clean energy company headquartered in Juno Beach, Florida. NextEra Energy owns two electric companies in Florida: Florida Power &amp; Light Company, which serves more than five million customer accounts in Florida and is the largest rate-regulated electric utility in the United States as measured by retail electricity produced and sold; and Gulf Power Company, which serves more than 460,000 customers in eight counties throughout Northwest Florida. NextEra Energy also owns a competitive energy business, NextEra Energy Resources, LLC, which, together with its affiliated entities, is the world&rsquo;s largest generator of renewable energy from the wind and sun and a world leader in battery storage. Through its subsidiaries, NextEra Energy generates clean, emissions-free electricity from eight commercial nuclear power units in Florida, New Hampshire, Iowa and Wisconsin. A Fortune 200 company and included in the S&amp;P 100 index, NextEra Energy has been recognized often by third parties for its efforts in sustainability, corporate responsibility, ethics and compliance, and diversity. NextEra Energy is ranked No. 1 in the electric and gas utilities industry on Fortune&rsquo;s 2019 list of &ldquo;World&rsquo;s Most Admired Companies&rdquo; and ranked among the top 25 on Fortune&rsquo;s 2018 list of companies that &ldquo;Change the World.&rdquo;

Consumer Issues Analyst

Requisition ID:&nbsp; 90009&nbsp;Florida Power &amp; Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation’s most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we’re redefining what’s possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy.&nbsp;Position Specific DescriptionThe employee in this role is a member of the Florida Power and Light’s Regulatory Affairs team, working on the regulatory analysis and resolution of consumer issues and policy matters. This position communicates and collaborates with both external and internal stakeholders, including the Florida Public Service Commission staff and FPL Customer Service and Power Delivery teams on issues involving a variety of regulatory concepts, practices and procedures. Key responsibilities include:&nbsp;<ul><li>Oversees tracking of consumer complaints and resolutions involving Florida Public Service Commission, Office of Public Counsel, Attorney General and other agencies</li><li>Reviews and provides feedback on company responses to consumer issues (e.g. elevated complaints)</li><li>Serves as a liaison with the Florida Public Service Commission Consumer Affairs staff</li><li>Identifies issues and trends in consumer issues for management review</li><li>Supports logistics for regulatory proceedings as needed</li><li>Performs other job-related duties as assigned</li></ul>&nbsp;We are actively seeking candidates who possess:<ul><li>Strong interpersonal and communication skills – ability to interface with internal and external stakeholders regarding a variety of issues</li><li>Excellent writing and research skills</li><li>Strong dedication to customer service</li><li>Ability and desire to grasp new topics and learn new processes quickly</li><li>Ability to multi-task, manage time effectively, and maintain high performance in a dynamic, fast-paced environment – commitment to meeting deadlines is essential</li><li>Degree and/or related experience in regulated industries and policy matters</li></ul>&nbsp;We strive to achieve excellence in all products and services we provide. At a minimum our work must always be highly responsive, timely and have the utmost degree of accuracy.

Consumer Issues Analyst

About the Job

About the Company

NextEra Energy

Similar Jobs

Customer Quality Champion

Customer Quality Champion

Sales Analyst

Sales Analyst

Regulatory Principal Accountant

Regulatory Principal Accountant

Marketing Services Spec

Marketing Services Spec

Grievance / Quality Assurance (QA) Analyst

Grievance / Quality Assurance (QA) Analyst

Customer Service Rep

Customer Service Rep

Policy Associate, Clean Power

Policy Associate, Clean Power

Compliance Accountant

Compliance Accountant

Customer Support Coordinator

Customer Support Coordinator

Sales Operations Analyst

Sales Operations AnalystNew