Team Member (Clerical) SP HQ, 320 St Vincent Street, Glasgow, G2 5AD Salary from £27,498 per annumHelp us create a better future, quicker  As Clerical Team Member, you’ll be responsible for delivering exceptional customer service to customers who contact us for a General Enquiry.  You’ll ensure that customers are managed well through our General Enquiries process end to end liaising with key District staff and Contract partners to deliver exceptional service.  In addition to this, you’ll be responsible for Delivering the close down where relevant to ensure customers are fully satisfied with the work we have completed.What you’ll be doing <ul><li> Responsible for management of customers from the initial contact to passing on to the relevant team to complete the work required.</li><li>Responsible for close down calls (where relevant) to flush out any areas of dissatisfaction before closing off any enquiry that the individual personally manages.</li><li>Responsible for reporting to ensure we understand how we are performing and where our areas of improvement are.</li><li>Responsibility for identifying areas of improvement for the improvement plan</li><li>Responsible for delivery of the action improvements alongside your team and with the direction of your team manager.</li><li>Responsible for call taking for general enquiries calls</li><li>Expected to take on a storm role (call taking) for severe weather events and busy periods </li></ul>What you’ll bring <ul><li>Flexible approach</li><li>Positive can-do attitude</li><li>Good telephone manner</li><li>Clerical/administrative experience</li><li>Ability to learn and continuously improve</li><li>Knowledge of Customer Satisfaction Broader Measure</li><li>Ability to identify improvements and act on them quickly </li></ul>Minimum Criteria  <ul><li>Good telephone manner</li><li>Clerical/administrative experience</li><li>Computer literate </li></ul>What’s in it for you  As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.   At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include: <ul><li>36 days annual leave </li></ul><ul><li>Holiday Purchase – perfect your work/life balance with extra annual leave </li></ul><ul><li>Share Schemes </li></ul><ul><li>Payroll Giving and Charity Matched Funding  </li></ul><ul><li>Technology Vouchers – save more and spread the cost of your technology purchases </li></ul><ul><li>Electric Vehicle Schemes – to help you transition to green/clean driving </li></ul><ul><li>Cycle to Work scheme and Public Transport Season Ticket Loans </li></ul><ul><li>Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments </li></ul><ul><li>Life Assurance (4x salary) </li></ul><ul><li>Access to Savesmart financial wellbeing support </li></ul><ul><li>Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more </li></ul> Why SP Energy Networks SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network – connecting infrastructure like wind farms into the electricity system. It’s a role that puts us right at the heart of Scotland’s ambition to be Net Zero by 2044. And we’re taking it very seriously. We’re investing &gt;£5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation. Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in. We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to <a href="mailto:careers@scottishpower.com">careers@scottishpower.com</a>. MobilityPlease note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.IMPORTANT Advert will close at 23:59 GMT the day before Job Posting End Date belowSeptember-5-2025

Avangrid is a leading sustainable energy company transitioning America toward a clean and connected future headquartered in Orange, CT, and has a footprint in 24 states with $40 billion in assets. Our primary businesses are Networks, which serves 3.3 million electric and natural gas customers in the Northeast, and Renewables, the third-largest renewable energy company in the U.S. with a diverse onshore and offshore renewable energy portfolio. With more than 7,000 employees, Avangrid has built a culture that blends diversity, equity and inclusion guided by the company&rsquo;s ESG+F framework and the UN Sustainable Development Goals. This has led to recognition by JUST Capital in 2021 and 2022 as one of America&rsquo;s best corporate citizens and second in utilities for our commitment to the environment and the communities we serve. Avangrid has been named one of the World&rsquo;s Most Ethical Companies for four consecutive years by the Ethisphere Institute.

Team Member (Clerical)

Team Member (Clerical)&nbsp;SP HQ, 320 St Vincent Street, Glasgow, G2 5AD&nbsp;Salary from £27,498 per annumHelp us create a better future, quicker&nbsp;&nbsp;As Clerical Team Member, you’ll be responsible for delivering exceptional customer service to customers who contact us for a General Enquiry.&nbsp; You’ll ensure that customers are managed well through our General Enquiries process end to end liaising with key District staff and Contract partners to deliver exceptional service.&nbsp; In addition to this, you’ll be responsible for Delivering the close down where relevant to ensure customers are fully satisfied with the work we have completed.What you’ll be doing&nbsp;<ul><li>&nbsp;Responsible for management of customers from the initial contact to passing on to the relevant team to complete the work required.</li><li>Responsible for close down calls (where relevant) to flush out any areas of dissatisfaction before closing off any enquiry that the individual personally manages.</li><li>Responsible for reporting to ensure we understand how we are performing and where our areas of improvement are.</li><li>Responsibility for identifying areas of improvement for the improvement plan</li><li>Responsible for delivery of the action improvements alongside your team and with the direction of your team manager.</li><li>Responsible for call taking for general enquiries calls</li><li>Expected to take on a storm role (call taking) for severe weather events and busy periods&nbsp;</li></ul>What you’ll bring&nbsp;<ul><li>Flexible approach</li><li>Positive can-do attitude</li><li>Good telephone manner</li><li>Clerical/administrative experience</li><li>Ability to learn and continuously improve</li><li>Knowledge of Customer Satisfaction Broader Measure</li><li>Ability to identify improvements and act on them quickly&nbsp;</li></ul>Minimum Criteria&nbsp;&nbsp;<ul><li>Good telephone manner</li><li>Clerical/administrative experience</li><li>Computer literate&nbsp;</li></ul>What’s in it for you&nbsp;&nbsp;As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.&nbsp;&nbsp;&nbsp;At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:&nbsp;<ul><li>36 days annual leave&nbsp;</li></ul><ul><li>Holiday Purchase – perfect your work/life balance with extra annual leave&nbsp;</li></ul><ul><li>Share Schemes&nbsp;</li></ul><ul><li>Payroll Giving and Charity Matched Funding&nbsp;&nbsp;</li></ul><ul><li>Technology Vouchers – save more and spread the cost of your technology purchases&nbsp;</li></ul><ul><li>Electric Vehicle Schemes – to help you transition to green/clean driving&nbsp;</li></ul><ul><li>Cycle to Work scheme and Public Transport Season Ticket Loans&nbsp;</li></ul><ul><li>Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments&nbsp;</li></ul><ul><li>Life Assurance (4x salary)&nbsp;</li></ul><ul><li>Access to Savesmart financial wellbeing support&nbsp;</li></ul><ul><li>Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more&nbsp;</li></ul>&nbsp;Why SP Energy Networks&nbsp;SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network – connecting infrastructure like wind farms into the electricity system. It’s a role that puts us right at the heart of Scotland’s ambition to be Net Zero by 2044. And we’re taking it very seriously. We’re investing &gt;£5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.&nbsp;Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.&nbsp;We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to <a href="mailto:careers@scottishpower.com">careers@scottishpower.com</a>.&nbsp;MobilityPlease note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.IMPORTANT&nbsp;Advert will close at 23:59 GMT the day before Job Posting End Date belowSeptember-5-2025

Team Member (Clerical)

About the Job

About the Company

Iberdrola

Similar Jobs

Customer Service & Planning Representative

Customer Service & Planning Representative

Venue Sales Representative

Venue Sales Representative

Call Center Customer Service Manager

Call Center Customer Service Manager

Sr. Manager, Customer Care IN

Sr. Manager, Customer Care IN

Customer Service Representative

Customer Service Representative

Operational Support

Operational Support

Customer Services Coordinator

Customer Services Coordinator

Customer Support Manager

Customer Support Manager

Service Center Associate

Service Center Associate

Service Center Specialist

Service Center Specialist